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159 W 48th St, New York City, NY 10036-1523
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Traveller (132)
Room & Suite (49)
Dining (25)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Staff required to regularly wash hands
  • All employees are fully vaccinated
Updated 09/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 09/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#39 of 514 hotels in New York City
Location
Cleanliness
Service
Value
New York City’s newest and brightest star, Hard Rock Hotel New York, is now open. Located in the heart of Midtown Manhattan, our legendary lineup includes unforgettable entertainment venues, 446 guestrooms and suites across 36 floors, and all-day dining options. Turn up the volume on the world’s most iconic skyline from our remarkable rooftop bar and lounge. This is your backstage pass to the best of Midtown Manhattan with Broadway, Rockefeller Center, and Fifth Avenue shopping steps away. This must-visit destination on Music Row honors the mecca of music stores and recording studios that came before us on 48th Street, and our walls are adorned with memorabilia from many of the legendary artists who were inspired by New York City.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Car hire
Yoga classes
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Wine / champagne
Rooftop bar
Taxi service
Banquet room
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Complimentary toiletries
Interconnected rooms available
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Russian, Spanish, Chinese and 5 more
334Reviews6Q+A21Room tips
Traveller rating
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lisaangus12 wrote a review Yesterday
Paisley, United Kingdom4 contributions4 helpful votes
Arrived Wednesday night after a full day of travel from Scotland. When we arrived, hotel looked lovely, however Went up to room and was tiny, with 2 double beds that are advertised as queens, staff looking at me like I was nuts saying they were queen size. I’ve stayed at hard Orlando numerous times and the bed are queens and are huge. 5 mins after we got in our room, fire alarm went off, called reception…no answer so we went down 18 flights of stairs with asthmatic daughter in tow to reception to staff that were not really interested. Said oh it’s just a false alarm. Went back up to room and it was going off for 20mins ( which is super loud) , daughter now upset as absolutely shattered and can not sleep with the noise. Went and spoke to manager who’s attitude was awful, was not apologetic at all and was clearly not interested. Have never been so disappointed in a hotel in my life, we were treated with no care or respect at all. We had been up for nearly 20 hours and had to go find another hotel and ended up out of pocket as paid more as hadn’t booked in advance.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Carter1979 wrote a review Aug 2022
10 contributions4 helpful votes
Hotel's Favourite
My wife and I stayed here from August 21st to August 24th. Absolutely amazing property and top level customer service. The concierge greeted us with bottled water when we checked in and asked how he could be of service. We explained to him that we were trying to check in early as we arrived at 9:30AM. Although they had no rooms available, he had a bellhop take our luggage to storage so we could explore the town. The hotel is brand new and is completely amazing. Lots of cool memorabilia on the walls and the customer service is top notch. My only complaint is that the rooms are a little small but I guess that is expected in NYC. An awesome stay to say the least and my wife and I will be looking to stay at other Hard Rock properties when we travel together and with family. Stay away from the NYY Steakhouse. Completely overpriced and a terrible atmosphere. We walked in on a Monday night and were the only couple in the steakhouse. We asked to see a menu and when we saw the prices we got up and left. An 8 oz. steak was $60.00 USD and a baked potato was $15.00 USD. NO THANKS! ** Just so you are aware, the hotel charges $45.90/night for a resort fee which they claim is for use of their in-room coffee maker, wi-fi and fitness facilities. You should be able to opt of the resort fee if you choose not to use any of the facilities but you can't. The charge is extremely pricey but is right up there with everything else you get charged for in NYC.
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Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded 3 weeks ago
Dear Carter1979, Thanks so much for your detailed and thoughtful review! We're thrilled to hear that your time at Hard Rock Hotel New York was so memorable and enjoyable. We strive to give our guests a stay that goes above and beyond the typical hotel experience, and it's fantastic to know that our incredible staff and amenities did just that. We hope that the next time you find yourself in NYC, we'll be able to welcome you back again for another excellent visit. -Hard Rock Hotel New York
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MsSassyTravels wrote a review Yesterday
Raleigh, North Carolina221 contributions82 helpful votes
+1
Wonderful hotel & we are hotel snobs!! It was VERY clean & still looks very new! Staff was very courteous, service was prompt! It’s literally in the heart of Times Square! You go out of the entrance, look right & you see the lights of Times Sq!! I thought it was going to be @ least a couple of blocks walk, but not even!!! We could even see a partial view of the Times Sq lights from our 21st floor room. We’re on our way from NC to Singapore & Bali, flying out of JFK. This could possibly be our ‘place’ whn we fly out of JFK, BUT you need to consider the cost to get to & from JFK to the hotel… $$$$$, but it's worth it!! Uber is $60 to $100 each way. You can also arrive early enough to take the Metro (our flight out of Raleigh was delayed & we didn’t arrive to NY til 9p) - then we’d planned on catching the Metro this am for cheap, but we lingered over a delicious rm svc ‘brekkie’ & got a late start….. Soooooo we’re Ubering back 2 JFK. The Metro takes an hr to 1.5hrs, something like that. Breakfast is delicious & $$$$$ - 3 entree’s + tip, $150 😬, but worth it!! I’m only posting pics of the room service menu bc it seems that no one ever posts that. I always like to know what’s offered. That’s important!! Please follow my travel blog: mssassytravels.com
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Laura wrote a review 21 Sep
Kennesaw, Georgia1 contribution
I stayed for 3 nights and on two of them there were issues with the fire alarm. First it was in the middle of the night and the second time it went on for 30 minutes! It was maddening and stressful. It ruined my sleep and I felt like crap the next day. I won’t be coming back.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded 2 days ago
Dear scottieact, Thank you so much for taking the time to review your recent Hard Rock Hotel New York experience. We regret to hear that you encountered any difficulties at all during your stay, and would love to better understand the situation so we can work to make this right. Please reach out to our Hotel Manager, Christoph Zbinden, directly at Christoph.Zbinden@hrhnewyork.com and we’ll be happy to assist you in any way we can. -Hard Rock Hotel New York
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wils040 wrote a review 21 Sep
1 contribution
If you want the short version - modern feel with great staff and location but hotel layout not perfect. For the main review, As stated by previous guests the location is world class and you won’t really get much better. In one direction around 5 minutes away is Rockefeller centre and the other direction is a stones throw away from Times Square which both have a metro station next to it to get you to other locations around New York in no time. We arrived and were warmly greeted by the staff in the downstairs lobby, who I must say greet you each and every time they spot you which is a nice touch and feels very accommodating. At the Check in desk we were warmly greeted and offered a bottle of water from the fridge. The ladies at check in were very pleasant however we did have a slight issue with our room that had being booked. It was pre-booked before the hotel had even opened its doors at the beginning of the year in late February but when we arrived on the day we were told that this room was not available and was currently being occupied. However after speaking to the staff they managed to upgrade us and made sure we had a similar room to the one that was booked. The next day as an apology for the mix up a bottle of champagne was delivered to the room while we were out that was accompanied by an apology note provided by the front desk manager Amerissa P, which was not expected but very much appreciated. The hotel itself is very modern and slick, we walked through the restaurant but didn’t eat anything so couldn’t comment on the food but from the looks it seemed nice. We did do the the RT60 bar at the top which was great and easily booked via the website. It did seem popular as we saw a few none guests and locals make their way to the bar during our stay so it seems word is getting out about it. The check out was very smooth and we were asked if we had transportation arrangements if not they would get a taxi to pick us up which showed the standard and class of the service that had received while staying at the hotel. The only negatives I would give the hotel is the elevators, there are only a few of them and you require them to both get to your room, check in/ out desk and the restaurant/ bar so at times it can take a while to get one as you can imagine there are quite a few floors. This being only a small detail I would still highly recommend the hotel.
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Date of stay: July 2022Trip type: Travelled as a couple
Room Tip: Get the subway from the hotel to locations around New York, hotel street is located on a very...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded 2 days ago
Dear Wils040, What a thoughtful review! Thank you so much for taking the time to leave us such detailed comments. We're always aiming to improve our guest experience, and candid feedback like yours is an integral part of that process. We're delighted to hear that your overall stay at Hard Rock Hotel New York was enjoyable and relaxing. We always want to make our guests feel welcome and well taken care of, and it's wonderful to hear that the mix-up on our end was quickly resolved and rectified. We greatly appreciate your recommendation, and we hope that we'll be able to welcome you back again soon for another awesome Hard Rock stay! -Hard Rock Hotel New York
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
gabriellehayman1 wrote a review 20 Sep
3 contributions
Brand new hotel and clean, great location rooms were spacious, lifts took a while and stopped on most floors. Coffee shop was convenient in the lobby. Breakfast for 2 was over 100 dollars could be more affordable for guests. Rooftop bar was nice but have to request outside table to get one with a view. Friendly staff and would stay again when in NY.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded 3 days ago
Dear gabriellehayman1, Thanks so much for your awesome review! We're thrilled that you especially loved our inviting accommodations, top-tier Times Square location, and friendly staff. We look forward to having you back for another incredible stay the next time you find yourself in the Big Apple! -Hard Rock Hotel New York
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
J H wrote a review 20 Sep
1 contribution
The customer service is a 10/10. Every single person I came in contact with - super professional. It was my daughter’s birthday and they sent up cupcakes (delicious) with a handwritten card and balloons. I asked for balloons to be ordered and placed in the room as a surprise. When we walked in the room, birthday balloons!! The room was a perfect size. Not small. My daughter loved the Lady Gaga bathroom door. If you have a teenager this is a great place. We were able to walk to a lot of places. We walked to get tickets to see a broadway show. We only took transportation to go to the museums. We ordered room service a couple of times - service 10/10. I could be picky and leave a bad review based on the fact that we had a major leak in our room and had to be moved after a very long day of “being a tourist”. BUT….The 2nd room was nice; even though it seemed smaller. The bathroom was a definite upgrade - loved it! Plus, I got moved to the Cyndi Lauper/Blondie floor! I choose to give it 5 stars based on customer service, cleanliness, and the museum feel of the hotel. I will always stay at Hard Rock hotels now.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded yesterday
Dear JazzHands000, Thank you so much for your thoughtful review! We're thrilled to hear that your daughter's birthday was made so much more magical thanks to our amazing staff and one-of-a-kind accommodations. We pride ourselves on having top-tier staff, inviting amenities, and a signature Hard Rock atmosphere, and we're so glad you got to enjoy all of those things and more during your stay. We can't wait to welcome you back to Hard Rock in the future for many more incredible stays to come! -Hard Rock Hotel New York
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LMB143 wrote a review 20 Sep
Mount Prospect, Illinois9 contributions25 helpful votes
rooms are super tiny. Bath very small. .definitely not a 5 star. disappointing. Also because we booked with 3rd party site...given worst room possible. literally facing a brick wall on low floor. No chance to change because using a 3rd party site. Front desk not very helpful.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded 3 days ago
Dear LMB143, Thanks so much for taking the time to review your stay at Hard Rock Hotel New York. We're disheartened to hear that your experience was not as pitch-perfect as it should have been. We appreciate your feedback, as we're always striving to improve, and we hope that we'll be able to give you a much better return visit in the future. -Hard Rock Hotel New York
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sabrinacmarvin wrote a review 20 Sep
Philadelphia, Pennsylvania1 contribution
My husband and I recently visited for a 2 day stay. We stayed in the superior king with a balcony which offered great views. It’s important to note that while we were on the 19th floor, most balcony rooms are on the 5th floor unless you upgrade to a suite so keep in mind the street noise. The room was amazing and clean, everything is still basically brand new. The bathroom in this room is a bit small. The vanity and mirror are in the hallway while the bathroom itself has a toilet and stand up shower with two hooks on the wall. The shower is spacious with the rainfall shower head option. We did hear the people next to use slamming doors and drawers at 2am but I bring a noise maker which helped with some of that. The hotel is fun with all of the music memorabilia and decor around. I also felt it was reasonably priced especially for the location. The subways are very close and easy, you can walk up to Rockefeller Center and Fifth Ave for shopping. I stayed about a block away earlier this summer with friends at a different hotel for around the same price and got an older room with less amenities. They offer online check in so you don’t have to wait in a line, you can just pick up your keys although there was no line by the time we arrived around 7p. Check out is easy as well, you can simply check out through text. You can also communicate with staff through text at any time also. I would definitely stay again but might opt for a larger room on a higher floor.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded 3 days ago
Dear sabrinacmarvin, Thanks so much for your detailed review! We're glad to hear that you and your husband enjoyed your recent stay at Hard Rock Hotel New York, and that you got to experience some of our hotel's best features, like our Superior King Suite and convenient location. We hope that we'll have the opportunity to host you again for your future NYC travels! -Hard Rock Hotel New York
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
V1174EZandy wrote a review 20 Sep
1 contribution
We loved our stay at the HARD ROCK! Close to everything and the subway is just 1 blocck away! The beds are super comfortable with the best pillows ive ever slept on! Loved the fact we could wake up every morning and go right to Time Square and also grab a late nite Pizza at Little Italy next to the hotel.
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded 3 days ago
Dear V1174EZandy, Thanks so much for your awesome review! We're thrilled to hear that you loved every aspect of your stay at Hard Rock Hotel New York, from our convenient Times Square location to our super comfy accommodations. We hope to have you back again soon! -Hard Rock Hotel New York
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$398 - US$668 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Midtown West / Midtown
NUMBER OF ROOMS
446
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Frequently Asked Questions about Hard Rock Hotel New York
Which popular attractions are close to Hard Rock Hotel New York?
Nearby attractions include Broadway (0.3 km), Top of the Rock (0.3 km), and Rockefeller Center (0.4 km).
What are some of the property amenities at Hard Rock Hotel New York?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Hard Rock Hotel New York?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hard Rock Hotel New York?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hard Rock Hotel New York?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Hard Rock Hotel New York?
Conveniently located restaurants include La Grande Boucherie, Los Tacos No. 1, and Dos Caminos.
Are there opportunities to exercise at Hard Rock Hotel New York?
Yes, guests have access to a fitness centre and yoga classes during their stay.
Are pets allowed at Hard Rock Hotel New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hard Rock Hotel New York offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Hard Rock Hotel New York?
The staff speaks multiple languages, including English, Spanish, German, Italian, Russian, Chinese, and Portuguese.
Are there any historical sites close to Hard Rock Hotel New York?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.9 km), World Trade Center Memorial Foundation (5.9 km), and Hamilton Park (3.1 km).