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Hard Rock Hotel New York

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Traveller (449)
Room & Suite (58)
Videos (8)
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About

#92 of 499 hotels in New York City
Location
Cleanliness
Service
Value
Travellers' Choice
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid public parking nearby
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Happy hour
Outdoor dining area
Rooftop bar
Taxi service
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Dining area
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Complimentary toiletries
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English, Russian, Spanish, Chinese and 4 more
Hotel links
Special Offer:Amplify Your Stay
1072Reviews26Q+A59Room tips
Traveller rating
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Maps474334 wrote a review 20 Feb
1 contribution
I stayed for 1 night. I woke up in the morning with red bug bite marks on my neck. After reporting it, the maintenance staff came quickly to check the room, and explain next steps. The housekeeping manager was very kind and provided us with trash bags for our suitcases, alcohol pads and cream for my neck. When I asked for the manager, he never gave us his name and he was rude. He said, a company would come tomorrow to check the room and he would send a report. He also said, what else do you want me to do”. He refused to look at the bites. I only know his name was Frank because when I asked he handed me his card and walked away. He was so nasty but he was not a representation of the amazing other staff members.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded yesterday
Dear Maps474334, Thank you for sharing your review. We strive to provide nothing but the best experiences to all our guests, and it’s disheartening to hear that your recent stay was not perfect. This is certainly not the impression we want our guests to leave with, and we sincerely regret the inconvenience you faced. We appreciate you taking the time to share your candid thoughts, and we hope you will allow us to discuss this further. At your convenience, kindly contact me directly via email or phone. Daniel Gomez Director of Operations Hard Rock Hotel New York Daniel.Gomez@hrhnewyork.com +1 (929) 766-9077
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Carter1979 wrote a review Aug 2022
10 contributions8 helpful votes
Hotel's Favourite
My wife and I stayed here from August 21st to August 24th. Absolutely amazing property and top level customer service. The concierge greeted us with bottled water when we checked in and asked how he could be of service. We explained to him that we were trying to check in early as we arrived at 9:30AM. Although they had no rooms available, he had a bellhop take our luggage to storage so we could explore the town. The hotel is brand new and is completely amazing. Lots of cool memorabilia on the walls and the customer service is top notch. My only complaint is that the rooms are a little small but I guess that is expected in NYC. An awesome stay to say the least and my wife and I will be looking to stay at other Hard Rock properties when we travel together and with family. Stay away from the NYY Steakhouse. Completely overpriced and a terrible atmosphere. We walked in on a Monday night and were the only couple in the steakhouse. We asked to see a menu and when we saw the prices we got up and left. An 8 oz. steak was $60.00 USD and a baked potato was $15.00 USD. NO THANKS! ** Just so you are aware, the hotel charges $45.90/night for a resort fee which they claim is for use of their in-room coffee maker, wi-fi and fitness facilities. You should be able to opt of the resort fee if you choose not to use any of the facilities but you can't. The charge is extremely pricey but is right up there with everything else you get charged for in NYC.
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Date of stay: August 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded 1 Sept 2022
Dear Carter1979, Thanks so much for your detailed and thoughtful review! We're thrilled to hear that your time at Hard Rock Hotel New York was so memorable and enjoyable. We strive to give our guests a stay that goes above and beyond the typical hotel experience, and it's fantastic to know that our incredible staff and amenities did just that. We hope that the next time you find yourself in NYC, we'll be able to welcome you back again for another excellent visit. -Hard Rock Hotel New York
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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shaniceb1992 wrote a review 20 Feb
Kingston-upon-Hull, United Kingdom6 contributions
Amazing! beautiful hotel. we had a great stay, all the staff are polite, helpful and very professional. The hotel is in. A perfect location right in the centre of everything. Our room was kept beautifully daily and the staff just can not do enough for you. 5* all round !
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jamie M wrote a review 20 Feb
Pen Argyl, Pennsylvania10 contributions1 helpful vote
Everything about the experience of staying at the Hard Rock Hotel is top notch. Everyone is incredibly friendly and helpful. I have stayed here twice now and both times the rooms have been very clean, comfortable, and spacious (king room first stay and two queens second stay). The overall atmosphere is outstanding!!
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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nikiormonde wrote a review 18 Feb
1 contribution
Fantastic hotel with relaxing atmosphere. Within walking distance to attractions and times Square. Friendly staff. Comfortable room. Food was Amazing. Roof top bar has live dj with chilled atmosphere.Would definitely recommend the hard rock hotel.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded 2 days ago
Dear nikiormonde, Thanks for the glowing review! From a refreshing ambiance to the delectable flavors, it’s fantastic to know that you enjoyed the overall vibe of Hard Rock Hotel New York. We’re thrilled to be a part of your NYC recommendations and look forward to your next visit! -Daniel Gomez, Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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asbolledugros wrote a review 18 Feb
1 contribution
Nice, well and noiseless situated hotel. Very good and professional concierge service. Friendly and nice people working at the Hard Rock Hotel Shop. We will definitely come back next time with my husband!
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded yesterday
Dear asbolledugros, Thanks for the glowing review! We’re thrilled our warm hospitality made your NYC getaway even better. It’s fantastic to know you plan on returning. We can’t wait to host you and your husband for an unforgettable stay! -Daniel Gomez, Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Charise D wrote a review 17 Feb
1 contribution
Excellent location (The hotel is practically on Times Square, there is a pizzeria and market next door) and cleanliness. On the downside, some employees are impatient in speaking in a slower and more explanatory manner.
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded yesterday
Dear Charise, Thank you for sharing your review! We’re thrilled our excellent location could take your NYC getaway to the next level. We also appreciate your candid feedback and will discuss it internally as we strive to improve with each visit. That being said, we hope we'll have the opportunity to welcome you back again soon! -Daniel Gomez, Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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575sophie wrote a review 17 Feb
Wolverhampton, United Kingdom1 contribution
A great location and really helpful staff. The building is beautifully designed and accessible. Our stay was very central and felt very safe even at night. Sessions bar, concierge and laundry / cleaning service were all great.
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded yesterday
Dear 575sophie, What an incredible review! It’s fantastic to know our ideal location, services, and awesome team could take your NYC getaway to the next level. We take pride in the intricate designs, and it's always a delight when guests appreciate it. We hope we’ll have the opportunity to welcome you back again soon! -Daniel Gomez, Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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anisej_00 wrote a review 17 Feb
1 contribution
Everything was great and everyone were helpful and friendly. Loved no matter what time no staff member seemed tired or frustrated. Everyone handled things very professionally. We all used the venue next door in the basement. Everyone there were polite and courteous too.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded yesterday
Dear anisej_00, Thanks for the fantastic review! Our team loves to go above and beyond for our guests, and it’s fantastic to hear their warm hospitality made your stay even more enjoyable. We hope to welcome you back for another flawless Hard Rock Hotel New York stay soon! -Daniel Gomez, Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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clairedaniels151 wrote a review 17 Feb
Norwich, United Kingdom2 contributions2 helpful votes
Great location and majority of the staff were helpful and friendly. Room was very clean and in good condition. We took advantage of the surprise upgrade offer and the room was amazing. However we were over charged on leaving the hotel. Beware of the additional charges!
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Date of stay: February 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Dedicated Management, Owner at Hard Rock Hotel New York
Responded yesterday
Dear clairedaniels151, Thank you for sharing your review! We’re thrilled your overall experience at Hard Rock Hotel New York was incredible. We have noted your comments regarding the inconvenience you faced and will use your feedback to ensure improvements. Again, we appreciate you taking the time to share your review and look forward to welcoming you again soon! -Daniel Gomez, Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 1,487 - RM 2,398 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Midtown West / Midtown
NUMBER OF ROOMS
446
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HARD ROCK HOTEL NEW YORK: UPDATED 2024 Reviews, Price Comparison and 537 Photos (New York City) - Tripadvisor

Frequently Asked Questions about Hard Rock Hotel New York
Which popular attractions are close to Hard Rock Hotel New York?
Nearby attractions include Broadway (0.3 km), Rockefeller Center (0.4 km), and Times Square (0.2 km).
What are some of the property amenities at Hard Rock Hotel New York?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Hard Rock Hotel New York?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hard Rock Hotel New York?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hard Rock Hotel New York?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Hard Rock Hotel New York?
Conveniently located restaurants include Angelina Bakery Times Square, Dos Caminos, and La Grande Boucherie.
Are there opportunities to exercise at Hard Rock Hotel New York?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hard Rock Hotel New York?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hard Rock Hotel New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Hard Rock Hotel New York?
The staff speaks multiple languages, including English, Spanish, German, Italian, Russian, Chinese, and Portuguese.
Are there any historical sites close to Hard Rock Hotel New York?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.9 km), World Trade Center Memorial Foundation (5.9 km), and Hamilton Park (3.1 km).