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The Westin New York at Times Square

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1,452 Reviews from our TripAdvisor Community

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Showing 1,294: English reviews
Salt Lake City, UT
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed yesterday NEW

Beautiful hotel with great location for tourist. Walking to shows and all over Times Square. Easy access to cabs, but often quicker to walk due to traffic congestion. Unfortunately, service was lacking. The check-in line on a Thursday evening was long and very slow due to only one person working. They were checking in a large group, all with passports,... More 

Helpful?
Thank sbvv_md
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed yesterday NEW via mobile

The Westin at Times Square is the perfect hotel if you're looking to be close to food, entertainment, and transportation. The staff was all very helpful and kind. Our room was very clean and well stocked. We were on the 31st floor near the elevators and all was relatively quiet. This hotel gives you access to a Starbucks, Chevy's (restaurant),... More 

Helpful?
Thank Sgatraveler
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

This is best hotel for a tourist like me, who loves to watch musicals. The best thing about it is the location, it's in the heart of Time Square. The rooms are also surprisingly spacious for a New York room. It's quiet and clean, everything you need in a hotel. I'd definitely recommend this hotel for someone visiting New York... More 

Helpful?
Thank Dawn K
Pwllheli, Wales, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW

Very helpful staff, all very pleasant. Very clean and relaxed atmosphere, room always clean, one day did not clean the room, but once we told reception it was done straight away. Restuarant good food also. Had a great stay and would stay again. Also lovely beds and slept really well, no noise could be heard from outside at all.

Review collected in partnership with this hotel

Helpful?
1 Thank Suzanne K
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 days ago NEW

I usually don't like to give bad reviews to a nice hotel! This is definitely a nice hotel with really good access to times square BUT: Forget about parking - $75/night with no In/Out ability - they will charge you each time you take your car In/Out of Parking via Valet Parking. Front desk has ZERO appreciation for SPG Platinum... More 

Helpful?
Thank Yaron O
Grand Cayman, Cayman Islands
2 reviews
Reviewed 3 days ago NEW

It was great, we were suppose to arrive later than we did the day that we were going to check in and the guy at the front desk, even though, it was early, found a room for us and accommodate to our needs. It was really cold outside and we were really tired so really appreciate his help. I wish... More 

Review collected in partnership with this hotel

Helpful?
Thank 773solangea
Clermont, Florida
1 review
Reviewed 3 days ago NEW

After booking a suite, they couldn't deliver it to me. Put me in a corner room to compensate where every noise from street could be heard. Mysterious banging on pipes during the night. Worst SPG hotel

Review collected in partnership with this hotel

Helpful?
Thank john1bremer
New York City, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

The staff is very supportive and friendly! I have stayed at this property 6 times this year -- always a very good experience. And the location to the restaurants and theater is perfect. I always recommend this hotel to friends.

Review collected in partnership with this hotel

Helpful?
1 Thank LLeSure
JessieTS, Assistant to the General Manager at The Westin New York at Times Square, responded to this review

We are delighted that you have stayed with us 6 times this year and hope that we will be your 'home away from home'. We will always be here waiting to welcome you back again and again. Be well, Jessie YourWestinTSqExperience@westin.com More 

Newport Beach, California
1 review
Reviewed 5 days ago NEW via mobile

Trying to check into my room which has been completely paid for in full already. Manager Akhil Pandit & the front desk director Kenny Imafidon is refusing to let me check into the room because I don't have a credit card or cash to put down for "incidentals". I unfortunately am without my wallet which was left at home so... More 

Helpful?
Thank lizlarue
Baltimore, Maryland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

We were on a family trip in New York during the holidays. Chose this hotel because of its proximity to Times Square as well as Broadway. We had an excellent stay, rooms were spacious and very well furnished. Considering New York's space crunch where most hotel rooms tend to be on the smaller side this was a pleasant surprise. The... More 

Helpful?
2 Thank Naim H
JessieTS, Assistant to the General Manager at The Westin New York at Times Square, responded to this review

Hi Naim ~ it is great to see that you enjoyed your stay, and thank you for letting us know. We can't wait to welcome you back again soon! Be well, Jessie YourWestinTSqExperience@westin.com More 

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our Times Square Hotel is located in the heart of New York. The Westin New York at Times Square Hotel offers a great location and comforting accommodations. ... more   less 

Additional Information about The Westin New York at Times Square

Address: 270 West 43rd Street, At 8th Avenue, New York City, NY 10036-3912
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: RM889 - RM3,143 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York at Times Square 4.5*
Number of rooms: 863
Reservation Options:
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Also Known As:
The Westin New York At Times Square Hotel New York City
Westin Times Square
Westin New York City
Westin New York Times Square
Westin Hotel New York
New York City Westin
Hotel Style:
#6 Green Hotel in New York City
#132 Luxury Hotel in New York City
#156 Romantic Hotel in New York City
#172 Family Hotel in New York City
#188 Business Hotel in New York City
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Here's what travellers have asked, with answers from The Westin New York at Times Square staff and other travellers.
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Questions? Get answers from The Westin New York at Times Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Forget this hotel and go elsewhere.”
 of 5 bubbles yarono2015, 2 Dec 2016 | Read review
“It's quieter the higher you go and corner rooms are bigger!”
 of 5 bubbles Northern_Traveler00, 28 Nov 2016 | Read review
“Floors 24-45 are obviously quieter the higher up the better and also the views are better”
 of 5 bubbles peter grafton, 28 Nov 2016 | Read review
“All rooms are good, we prefer the higher rooms for the views”
 of 5 bubbles 962dennyh, 27 Nov 2016 | Read review
“There are rooms with good views, so make sure you request one..”
 of 5 bubbles ecommerce1843, 26 Nov 2016 | Read review
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