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Refinery Hotel

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Refinery Hotel
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3,859 Reviews from our TripAdvisor Community

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Showing 3,562: English reviews
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Sweden
Reviewed 3 days ago NEWvia mobile

The Refinery is an exceptional boutique hotel located close to Bryant Park and within walking distance of many attractions. The room we stayed in had a great view of The Empire State Building, we did pay a little extra for this, was large with a high ceiling, wooden floorboards, a large TVs and nice furniture.The bed was big with quality...

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Helpful?
Thank NeilD1810
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

Thank you for posting, NeilD1810. We all appreciate your kind words and can’t wait to have you back soon.

Bedfordshire, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 10 March 2017 via mobile

Stayed at the Refinery for 4 nights just before Christmas. This hotel is fantastic in all aspects. Fantastic staff, fantastic rooms, fantastic location. From the moment my wife and I arrived we felt welcomed and although our room wasn't ready they made space for us to relax on the rooftop bar. I cannot speak highly enough of this place as...

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3Thank Visco27
About Hotel's Favourite Review
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

Thank you for your enthusiastic and detailed review, Visco27! We hope to welcome you back again soon!

Boston, Massachusetts
Reviewed 3 days ago NEW

I stayed here for one night. The room was spacious and very clean. The hotel is in a great location, walking distance to Bryant park, 5th ave, and other attractions in the city. Free coffee in the morning was also great.

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Helpful?
Thank Zhu C
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

Thank you for posting, Zhu C--we are proud to have your recommendation and look forward to your next visit.

Baton Rouge, Louisiana
Reviewed 4 days ago NEW

I stumbled upon The Refinery the second month they opened on a last minute work trip to NYC a couple years ago. Since then this is the ONLY hotel that I will stay at and will even alter my work visits around availability. From the moment you check in from the doormen that are such dapper guys to the front...

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Helpful?
Thank idallimore
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

It means so much to us to be on the top of your list, idallimore—we can’t wait for your return trip.

Washington DC, District of Columbia
Reviewed 4 days ago NEW

We dropped off our bags at the Refinery and went for a walk. The receptionist called to say the room was ready and we took several hours to return. Once we arrived to the hotel room, we were upset at ourselves for not returning sooner because the room decor was absolutely stunning. Should have spent those 24 hours resting in...

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Helpful?
Thank Aires D
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

We cannot wait to welcome you back Aires D, we are delighted you enjoyed your stay!

Annapolis, Maryland
Reviewed 4 days ago NEW

Our family loves going to NYC, but have been frustrated with the good, bad, and ugly experiences we have had at NY hotels, even at the 4 to 5 star hotels. We have now enjoyed many stays at the Refinery Hotel, and have never been disappointed! Very clean rooms, lovely rooftop bar/restaurant, and a hotel with personality. The location puts...

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Helpful?
Thank Barbara C
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

Thank you for being our repeat guests and sharing your great experience with us, Barbara C! We are happy the entire family enjoyed their stay and we look forward to welcoming you back next month!

Reviewed 4 days ago NEWvia mobile

The refinery hotel is hands down the best hotel I have ever stayed in. Beautifully decorated, every little detail was perfect! Room was enormous with two big double beds, we were a family of 3 staying. The roof top bar was fantastic with lovely views of empire state and great cocktails! We will be returning next time we are in...

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Thank Scout2507
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

We are honored to be considered the best hotel you have ever stayed in, Scout2507! Thank you for taking the time to share your five star experience with us!

North Yorkshire, United Kingdom
Reviewed 5 days ago NEW

We booked a trip to NY to celebrate my 50th birthday and decided to stay at The Refinery. What a good choice! There was a sweet handwritten note and birthday cupcakes in our room on arrival wishing me a happy birthday. We received a room upgrade also, with fab views of the Empire State Building, and were treated to cocktails...

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Thank debsupnorth2015
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

We are delighted to hear that you enjoyed an amazing stay for your 50th birthday! Thank you for acknowledging our team, debsupnorth2015 we look forward to welcoming you back again on a future stay!

Katy, Texas
Reviewed 6 days ago NEW

The staff at the Refinery Hotel are excellent. Gabriel, Lamar and Ithiel were just simply the best. They treated my wife and daughter so well. You could tell the 3 of them along with other employees really take pride in working at the hotel. It was really refreshing to see them care so much about the guest at the hotel.

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Thank Jason S
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

Thank you for acknowledging our staff and service Jason S, we hope to welcome you back again for a repeat stay soon!

Reviewed 6 days ago NEWvia mobile

Wonderful stay. The bellman Mateo & Ithiel were very helpful. The rooms are small but adequate for NYC. The roof top bar is a nice addition. David the bus boy at Parker & Quin was outstanding. Overall, a very pleasant place to stay.

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Thank John N
Eric_Refinery, General Manager at Refinery Hotel, responded to this review

We are delighted to hear that you had a wonderful stay, John N! Thank you for taking the time to post we look forward to seeing you again on another stay!

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service

Additional Information about Refinery Hotel

Address: 63 West 38th Street, New York City, NY 10018-3818
Region: United States > New York > New York City > Midtown , Garment District , Manhattan
Price Range: RM1,285 - RM2,721 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
Reservation Options:
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Hotel Style:
#18 Business Hotel in New York City
#22 Luxury Hotel in New York City
#22 Romantic Hotel in New York City
#24 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Refinery Hotel staff and other travellers.
44 questions
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Questions? Get answers from Refinery Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher room for best views or interior room for an extra quiet stay”
idallimore, 19 Apr 2017 | Read review
“Ask for a room with a view to the Empire State”
AiresD, 19 Apr 2017 | Read review
“Love the rooms looking at the Empire State building.”
BarbaraC66, 19 Apr 2017 | Read review
“For a great view, ask for an 'Empire State Room' when booking.....these aren't generaly advertised.”
  • Our view!
  • Waiting for me in our room...
debsupnorth2015, 18 Apr 2017 | Read review
“Don't book rooms facing 6th avenue or any construction zone.”
1969DJR, 16 Apr 2017 | Read review
5 of 5