Hyatt Union Square New York
134 4th Ave Union Square, New York City, NY 10003-4903
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
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Updated 04/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 04/09/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#250 of 519 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Located one block from Union Square, the Hyatt Union Square New York is a AAA Four Diamond hotel featuring 178 luxury, pet-friendly guest rooms and suites. Surrounded by a vibrant neighborhood, you won’t need to go far to discover Union Square. Access to the third largest transportation hub to get you to other parts of Manhattan and beyond. During your stay, keep your fitness routine at our 24-hour Life Fitness™ gym complete with top of line fitness equipment, complimentary towels, fruit snack, water and headphones. Take a tour of the city May-October on one of our bicycles. If you’ve worked up an appetite, step into Bowery Road for American cuisine. Prepared by Chef Ron Rosselli, where seasonal produce from the nearby Union Square Greenmarket can be found in each dish. Need something a little stronger? Take a seat at the Library of Distilled Spirits to try one of more than 1,000 bottles of liquor or one of more than 150 classic cocktails.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycles available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Banquet room
Car park
Wifi
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Wine / champagne
Taxi service
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
On-demand films
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Modern
Languages Spoken
English, French, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
452Restaurantswithin 0.5 km
92Attractionswithin 0.5 km
Contact
134 4th Ave Union Square, New York City, NY 10003-4903
Getting there
14th St – Union SquareNew York City Subway3 min
3rd AveNew York City Subway5 min
Car HireSee all New York City car hire
2261Reviews13Q+A100Room tips
Reviews
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Most Recent
Amazing, friendly and welcoming staff, great restaurant and chill Library bar, perfect location. Room as cozy, tastefully furnished, bathrooms looks recently renovated. Have stayed in many NYC hotels and this was the best value I've experienced since pandemic.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022Trip type: Travelled on business
Value
Rooms
Location
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Helpful
Room was filthy upon arrival, brown water/substance on the counter and a used sports bra in the closet. Was told there was nothing they could do and staff didn’t even seem to care. The next day we requested the room be cleaned twice and finally returned to an unmade up room with fresh sheets left on the bed for us. Definitely stay elsewhere.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
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Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Guest Service Manager, Agency / Consultant at Hyatt Union Square New York
Responded 4 days ago
Brody, we appreciate you choosing our hotel and for taking the time to share your concerns. We apologize for disappointing you and for the unsatisfactory service you encountered. We are also sorry that the accommodations was not up to your expectations and regret the inconvenience it caused. Feedback such as yours allows us to continually monitor and improve our guest experience. We hope we will have another chance to provide you with the excellent service and accommodations that you should have experienced on this visit. Tracy Kass General Manager
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I have stayed in many hotels. I don't think I ever experienced such poor qulity service from hotel staff as i did in the hyatt union square hotel. . Just last week I stayed at the james hotel nomad. Not to compare. Staff there is accommodating, aiming to please. The contrary is true for the hyatt union square. Do not recommend it at all.
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Response from Guest Service Manager, Agency / Consultant at Hyatt Union Square New York
Responded 5 days ago
Thank you for the review and for choosing our hotel. We are very sorry for the difficulties you had during your stay, and we apologize if we were not responsive to your needs. We strive to provide an outstanding experience to all our guests, and we are very disappointed for not meeting these expectations. We appreciate the valuable feedback and hope you will give us a second chance to make a better impression. Tracy Kass General Manager
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I booked a 2 night stay and extended for a 3rd night. Stephen at check-in was wonderful. My gripe was that staff seemed to have a crappy attitude when asked to bring up a Doordash order. Also was overbilled for water and there was no response to any of my inquiries.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
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Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Guest Service Manager, Agency / Consultant at Hyatt Union Square New York
Responded 5 days ago
Ruth, we appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for exploring all our exciting city offers! We also value your additional feedback regarding the service and have shared it with our team so that corrective measures can be taken. Thank you for choosing Hyatt Union Square New York, and we hope to have the pleasure of welcoming you back soon. Tracy Kass General Manager
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The location in Union square is great. The hotel service if pretty poor - amenities not replaced, laundry not delivered, inconsistent reception staff. Breakfast is poor of stay for more than one night. Rooms are ok. Very small, but it’s NYC. Inward facing rooms are dark, city view rooms are smaller.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Guest Service Manager, Agency / Consultant at Hyatt Union Square New York
Responded 1 week ago
Nondom, thank you for taking the time to share about your stay and mentioning how much you loved our convenient location. However, we are sorry for the issues you faced during your stay. We regret your disappointment with the services and the room. We appreciate you bringing this to our attention, as we are always grateful for the feedback that helps us improve our guest services. We hope to welcome you back the next time you are in the area. Tracy Kass General Manager
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My car was damaged in the valet service. The front office manager and receptionists promised to interface with the garage to handle the repairs. Instead, they were condescending, rude, and repeatedly miscommunicated, thereby making a bad situation worse. I’m appalled at how unprofessionally I was treated.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Tracy Kass, General Manager at Hyatt Union Square New York
Responded 1 week ago
Thank you for being our guest and for sharing your concerns. We have responded to you via email related to your concerns with your car and did not receive a response if you wish to discuss this further please contact us directly. We certainly understand your frustration and made ever attempt to assist you in this matter.
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This tiny room was noisy due to being next to an elevator or dumbwaiter that started early every morning. Our room was not made up our last night and we had to call for towels. We were supposed to have a special rate for our group, but had a message on the website that rooms were not available for that date. But when I went on the regular website we were able to book a room for double the price.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Guest Service Manager, Agency / Consultant at Hyatt Union Square New York
Responded 1 week ago
Sammy, thank you for choosing us and for taking the time to share your review. We apologize for the inconvenience caused due to the noise issue, and we appreciate your patience. We also regret you were not completely satisfied with our housekeeping team, and we have shared your concerns with our team as part of our commitment to providing exceptional experiences. We value your business and hope to have the opportunity to provide you with the stay you deserve whenever you return to our area. Tracy Kass General Manager
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The pros are: great location, swift check-in, and a very comfortable bed. The cons are: housekeeping staff does not replenish supplies, so you will have to ask for lotion, tea bags, etc. And this review needs to be 200 characters, so I'm just adding filler text.
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Guest Service Manager, Agency / Consultant at Hyatt Union Square New York
Responded 1 week ago
Thank you for being our guest and for sharing your feedback. We are glad to read you had a good night's rest and that our location was perfect for your needs. However, please accept our sincere apology for the issue you outlined. Guest comfort and satisfaction are our top priority, and we are disappointed to know we did not meet these expectations. We have addressed this appropriately, and we are very grateful for your patience. We hope you will revisit us on your next trip to New York so we can show you the hospitality for which we are known. Tracy Kass General Manager
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A perfectly situated hotel, with an attached restaurant, close to Union Square. Staff were friendly and accommodating. We didn’t use the restaurant but it looked well-attended. Housekeeping was a bit ‘minimal’ and the suite was a little random in terms of furnishings and storage, but overall clean and comfortable. Most importantly, you could not wish for a better location for accessing the subway.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip: The basic rooms are probably more cohesive in terms of style and furnishings, and possibly better...
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Helpful
Response from Guest Service Manager, Agency / Consultant at Hyatt Union Square New York
Responded 2 weeks ago
Deb, thank you for the review and for staying with us. It is lovely to hear that you could take advantage of our fantastic location! We also appreciate you for taking the time to recognize our staff. Our goal is to provide an exceptional stay, and we are delighted that our team helped make your visit to our city perfect. Thank you for choosing Hyatt Union Square New York; we look forward to welcoming you back soon. Tracy Kass General Manager
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The rooms are nice and the staff are friendly. However, we had multiple pretty large issues when we last stayed. Dry cleaning is available here, but what you aren’t told is that the express services, overnight services are not actually available, the collection paper is outdated. This led my husband and I to have to purchase all new outfits for a wedding we were attending mere hours before it started because our dry cleaning, that should have been ready and returned to us that morning, had not only not yet returned but had just been picked up. The staff were apologetic but not helpful, offering little more than a shrug when I asked them what I was meant to do. Additionally, I suppose there was a miscommunication but at one point we left the room to get food and we came back to two men in our room trying to fix something on the tv?! Our stuff was scattered all over the room, I was unprepared to have anyone in there given my private things were strewn about. I honestly felt really uncomfortable that staff were allowed to access my room without my knowledge or consent. Because of this, the supervisor offered to comp a meal for us-which I realized was just charged to my credit card anyway… lol thanks. Hyatt usually delivers an excellent stay but I have to say this was a pretty dismal experience.…
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Date of stay: May 2022Trip type: Travelled as a couple
1 Helpful vote
Helpful
Response from Guest Service Manager, Agency / Consultant at Hyatt Union Square New York
Responded 3 weeks ago
Christine, thank you for being our guest and for the feedback. We sincerely apologize for the unsatisfactory service you received from our associates. We certainly understand the frustration you must have felt and appreciate your patience. We will address this with appropriately with them. Thank you again for your constructive comments, and we hope you will give us another opportunity to show you and your husband our commitment to exceptional hospitality. Tracy Kass General Manager
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PRICE RANGE
US$357 - US$559 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityDowntown Manhattan (Downtown) / Manhattan
NUMBER OF ROOMS
178
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Claim Your Listing Frequently Asked Questions about Hyatt Union Square New York
Which popular attractions are close to Hyatt Union Square New York?
Nearby attractions include The Strand Bookstore (0.08 km), Union Square Green Market (0.3 km), and Take Me Out NYC (0.4 km).
What are some of the property amenities at Hyatt Union Square New York?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Union Square New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Union Square New York?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hyatt Union Square New York?
Yes, a parking garage, paid private parking on-site, and street parking are available to guests.
What are some restaurants close to Hyatt Union Square New York?
Conveniently located restaurants include Boucherie Union Square, Spot Dessert Bar, and Breads Bakery.
Are there opportunities to exercise at Hyatt Union Square New York?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hyatt Union Square New York?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Union Square New York?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Union Square New York offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Hyatt Union Square New York?
The staff speaks multiple languages, including English, Spanish, and French.