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The Towers at Lotte New York Palace

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Traveller (559)
Room & Suite (473)
Dining (77)
Ratings and reviews
Travellers' Choice2018 Winner
  • Excellent85%
  • Very good10%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“pomme palais”(44 reviews)
“anna marie”(34 reviews)
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What's included
Free Wifi
Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Airport Transportation
5 Star Hotel
With just 176 rooms and suites, The Towers at Lotte New York Palace occupy Lotte New York Palace's top 14 floors. Housing the hotel's most distinctive suites and the city's most spacious guest rooms, the Towers at Lotte New York Palace offer newly re-styled accommodations with...
Offers from The Towers at Lotte New York Palace
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Location and contact
455 Madison Avenue, New York City, NY 10022-6845
Hotel website
8.8 km to La Guardia Airport
547 restaurants are within a 0.5 km radius
0.6 km from Grand Central Terminal
View nearby attractions and restaurants
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Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,327)
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1,214 results
Traveller rating
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1,050
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35
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8
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All reviewspatrick's cathedralpomme palaisanna mariecorner suitenew yorkrockefeller centerthe main hotelroom serviceexecutive suitemadison avenuebeautiful roomfour seasonsthe entire staffcentral parkamazing hotelfavorite hotelspecial thanks
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1 - 5 of 1,214 reviews
Reviewed yesterday

I can’t say enough about this wonderful hotel and superb staff! The room was beautiful (and big by NYC standards) and everyone bent over backwards to accommodate us. The hotel was so accommodating that we ended up having our wedding reception there. Wedding guest raved...More

Thank Lizsmail
Reviewed 5 days ago

Good (not great) Hotel. I honestly could have done much better for the money, We stayed in the Towers and the room was clean, smelled nice and the bed was comfortable, but that's about it. Carpet and furniture were marked and stained, hiccups with getting...More

Review collected in partnership with this hotel
Thank Bobber56
Response from nypalace, General Manager at The Towers at Lotte New York PalaceResponded 2 days ago

Dear Bobber56, I am so sorry to hear about your disappointment regarding your stay. We take all concerns seriously. I will reach out to you directly to discuss further. Regards, Becky Hubbard

A TripAdvisor Member
1
Reviewed 6 days ago

Excellent service at front entrance, front desk and concierge. Need to be more transparent on parking charges. Bar service was friendly and efficient. Easy access to Midtown from location. Would stay here again.More

Review collected in partnership with this hotel
Thank A TripAdvisor Member
Response from nypalace, General Manager at The Towers at Lotte New York PalaceResponded 5 days ago

Thank you for your review. I am sorry for the inconvenience regarding the parking. Thank you for bringing this to our attention. Although we are secretly owned I will be happy to address this with them. Glad you were able to enjoy and will be...More

Reviewed 1 week ago

When we visit NY we regularly come to this hotel! Perfect location and very helpful staff (we thank Isabela from concierge desk for her advice and help during our stay)! The room was very nice and the view from the room was amazing!

Review collected in partnership with this hotel
Thank oana_mdm
Response from nypalace, General Manager at The Towers at Lotte New York PalaceResponded 5 days ago

Dear oana_mdm, Thank you for this review. We are happy you were able to utilize our expert Concierge staff. And we agree the views are amazing. We hope you can visit us again soon. Warm Regards, Becky Hubbard

Reviewed 1 week ago via mobile

This hotel is fantastic and perfectly located in the heart of midtown. The staff are exceptional namely Jimm, Susan,Ann Marie,Clara and Tom. Jimm was extremely helpful and knowledgeable of where to go and what to do in the city and treated us like family. The...More

Thank petercintampa
Response from nypalace, General Manager at The Towers at Lotte New York PalaceResponded 5 days ago

What a wonderful review! The hotel is perfectly located so close to everything and with the one of the largest square footage rooms in the area, ! We have such a great staff and I am so glad you have become a part of the...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Room Service
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Wheelchair Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Details
Price range
US$436 - US$1,403 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in New York City
#8 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$436 - US$1,403 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in New York City
#8 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (559)
Room & Suite (473)
Dining (77)
Business Centre & Event Rooms (7)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
JennyandRoss
6 March 2018|
AnswerShow all 3 answers
Response from nypalace | Property representative |
Dear JennyandRoss, Thank you for your question! Yes, all our rooms are equipped with a hairdryer. We look forward to welcoming you to New York City! All the Best, Lotte New York Palace Team
0
Votes
Christian L
18 January 2018|
AnswerShow all 5 answers
Response from | Reviewed this property |
Not sure about the pool. The have a spa on the 8th floor. Sauna too.
2
Votes
Laura G
31 October 2017|
AnswerShow all 5 answers
Response from vilma marianel... e | Reviewed this property |
Yes there is, a parquin with valet, between the hotel and malony restaurant
0
Votes
Google Translation
Room Tips
"Request to face St. Patrick's Cathedral if possible, although I can't imagine any view from this..."
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"go for a Premier Skyline room , on the higher floors with panoramic views of Manhattans westside..."
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"corners] rooms and higher floors"
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"Try to get a room overlooking St. Patrick’s Cathedral. It’s beautiful."
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