The Towers at Lotte New York Palace
455 Madison Avenue At 50th Street, New York City, NY 10022
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Did you already book this hotel?
Tell us so we can help you plan.
Avg. RM 4,859 /night, 3/26 - 3/27
RM 4,970
per night
RM 4,471
per night
RM 3,972
per night
Mar
Apr
26 Mar
Today
28 Mar
30 Mar
1 Apr
3 Apr
5 Apr
7 Apr
9 Apr
11 Apr
13 Apr
15 Apr
17 Apr
19 Apr
21 Apr
23 Apr
25 Apr
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
#31 of 507 hotels in New York City
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
With just 176 rooms and suites, The Towers at Lotte New York Palace occupy Lotte New York Palace's top 14 floors. Housing the hotel's most distinctive suites and the city's most spacious guest rooms, the Towers at Lotte New York Palace offer newly re-styled accommodations with breathtaking skyline views and unrivaled service. Towers guests enjoy luxurious amenities including butler service, an exclusive private lobby and dedicated concierge.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
Spa
Wifi
Fitness / spa changing rooms
Sauna
Breakfast available
Breakfast in the room
Banquet room
Meeting rooms
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Allergy-free room
Bathrobes
Air conditioning
Additional bathroom
Housekeeping
Room service
Minibar
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Refrigerator
Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Great View
Historic Hotel
Languages Spoken
English
Location
455 Madison Avenue At 50th Street, New York City, NY 10022
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
LaGuardia Airport
8.8 km•
See all flights
Teterboro Airport
12.6 km•
See all flights
5th Ave / 53rd St
3 min•New York City Subway
Car Hire
406 Restaurants
within 0.5 kilometers
Reviews
4.8
2,716 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI
The Towers at Lotte New York Palace boasts a prime location that guests frequently laud, citing easy access to premier shopping and dining options, as well as iconic landmarks. The cleanliness of the hotel is regularly commended, with most finding the rooms immaculate, though a handful have encountered housekeeping oversights.
The rooms are often celebrated for their space and comfort, but some visitors have mentioned dated decor. Luxurious amenities and a festive atmosphere, especially during the Christmas season, are highlights, yet some guests feel the hotel's value doesn't match the cost, pointing out service inconsistencies and a few amenity shortcomings.
Location
Central
Atmosphere
Luxurious
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Lavish
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Traveller rating
- 2,373
- 214
- 74
- 31
- 24
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
We booked our wedding reception and hotel room block at the Lotte New York Palace for our October 2023 wedding and it was honestly the best decision we ever made. The entire staff, especially our wedding coordinator/catering manager Adam Riegler have been nothing short of amazing & extremely accommodating, even upgrading my entire family’s rooms to the Towers and my suite to the Champagne Suite. He went above and beyond in every way to make our wedding everything we wanted. From the speciality cocktails, to the rooms, to letting us implement our Greek traditions, my entire family was blown away at the first class service. They honestly made our wedding weekend seem like a real life fairytale and went above and beyond to make sure that everything was perfect. This was a momentous occasion for my family and thanks to the Lotte and its staff - especially Adam Riegler and Pete Sofides - we will have the most special memories to cherish forever!! On our wedding day, it was raining outside.. Pete and Adam made sure not a drop of rain got on my dress and even came with me to my off site church ceremony to make sure I got to the aisle without a raindrop touching me. You don’t get this level of service at any other hotel. This hotel and its staff is a true gem and will hold a very special place in my family’s hearts forever.
We are forever indebted to everyone at the Lotte NY Palace for making our wedding weekend so special and unforgettable. Every guest was in awe of how spectacular the accommodations and the wedding were. Can’t wait to come back and see our NY Palace family every year for our anniversary! :) we love you!!!!
We are forever indebted to everyone at the Lotte NY Palace for making our wedding weekend so special and unforgettable. Every guest was in awe of how spectacular the accommodations and the wedding were. Can’t wait to come back and see our NY Palace family every year for our anniversary! :) we love you!!!!
Read more
Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: The best hotel in NYC - hands down
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Giuseppe Lama, General Manager at The Towers at Lotte New York Palace
Responded 25 Oct 2023
Dear Calliopih2023, Thank you so much for your glowing review. We are grateful that you chose Lotte New York Palace for your special day. It's wonderful to read that your wedding exceeded expectations and became a fairytale experience. Adam and Peter truly elevate our hotel and we are so pleased to read that they helped to make your day special in every way. We look forward to being part of your cherished memories in the years to come. Thank you for entrusting us with your momentous occasion. Warm regards, Giuseppe Lama General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stay here frequently for business and vacation travel and it’s our favorite NYC hotel. The staff are consistently friendly and helpful. We grab breakfast at Pomme Palais every morning before heading out to work and love the great selection of pastries and breakfast sandwiches as well as the piping hot coffee (extra points for the coffee sleeves!). The rooms are generously sized and the windows open so that you can adjust the in-room climate to your taste. There are convenient and plentiful outlets. The bathrooms are stocked with Molton Brown bath products and the bath sheets are plush without pilling. The garage is convenient (and covered) with a doorway directly into the hotel lobby so you’re protected from the elements and can unload/pack your car with relative privacy. There is a downstairs lounge which has a private club feel and plush soft spaces keeping the noise levels down and providing a nice spot for cocktails and conversation. We can’t wait until our next stay!
Read more
Date of stay: February 2023Trip type: Travelled on business
Room Tip: Book your brunch spot as soon as you arrive for the weekend brunch - you don’t want to miss out!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Becky Hubbard, General Manager at The Towers at Lotte New York Palace
Responded 15 Feb 2023
Dear Sara F, Thank you so much for taking the time to share your experience with us here at The Towers at Lotte New York Palace. I am pleased to read that you enjoyed your stay and that our staff was able to enhance your overall experience. We very much look forward to the opportunity of hosting you again soon. Warm Regards, Becky Hubbard
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We chose The Lotte New York Palace because of its location, but now I can not only recommend for location, but also for the quality and service it offers.
I emailed prior to our stay with room requests such as kettle and also a higher floor. Both requests were accommodated - for which I am very grateful.
Prior to arriving. Diego ( concierge) replied to my emails with my queries regarding tourist attractions etc. His suggestions and prompt, friendly replies made me feel at ease planning the days of my trip.
During my stay Christian ( Concierge) helped us understand the Subway. He also suggested two restaurants, booking them for me and texting me with the time and location.
Miles Gomez ( Front Desk Manager) allowed us to swap rooms on our last day, so we could stay in a room for longer as we had a very late flight. For this I am most grateful, we could enjoy some more sightseeing and come back to the comfort of private facilities before our long flight.
House keepers did a great job, lovely comfy beds, spotlessly clean rooms and they greeted you with a cheerful smile when we saw them.
In my opinion, the upgrade to a Cathedral view is a must, the view it amazing of St Patrick’s, which being slightly lower means you get great views of Rockefeller, Top of the Rocks and the NY skyline. We had room 2620.
Subway is just 5 mins walk either to Lexington 51st St or at Rockefeller.
I was a nervous mum bringing my son to New York on my own. I felt safe in and around the hotel even walked back from restaurants at night.
Thank you to all the staff at the Lotte New York Palace…. You made my son’s first trip to the States perfect!
I emailed prior to our stay with room requests such as kettle and also a higher floor. Both requests were accommodated - for which I am very grateful.
Prior to arriving. Diego ( concierge) replied to my emails with my queries regarding tourist attractions etc. His suggestions and prompt, friendly replies made me feel at ease planning the days of my trip.
During my stay Christian ( Concierge) helped us understand the Subway. He also suggested two restaurants, booking them for me and texting me with the time and location.
Miles Gomez ( Front Desk Manager) allowed us to swap rooms on our last day, so we could stay in a room for longer as we had a very late flight. For this I am most grateful, we could enjoy some more sightseeing and come back to the comfort of private facilities before our long flight.
House keepers did a great job, lovely comfy beds, spotlessly clean rooms and they greeted you with a cheerful smile when we saw them.
In my opinion, the upgrade to a Cathedral view is a must, the view it amazing of St Patrick’s, which being slightly lower means you get great views of Rockefeller, Top of the Rocks and the NY skyline. We had room 2620.
Subway is just 5 mins walk either to Lexington 51st St or at Rockefeller.
I was a nervous mum bringing my son to New York on my own. I felt safe in and around the hotel even walked back from restaurants at night.
Thank you to all the staff at the Lotte New York Palace…. You made my son’s first trip to the States perfect!
Read more
Date of stay: April 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Becky Hubbard, General Manager at The Towers at Lotte New York Palace
Responded 11 Apr 2023
Dear 496Lisak, Thank you so much for taking the time to share your experience with us here at The Towers at Lotte New York Palace. I am pleased to read that you enjoyed your stay and that our staff was able to enhance your overall experience. We very much look forward to the opportunity of hosting you again soon. Warm Regards, Becky Hubbard
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
To be fair, we had a 2-BR suite at Christmas-time, so our price was artificially inflated, but it was one of the most expensive rooms we've ever booked so we had high expectations. The room, a 2-BR towers corner suite was/is *gorgeous*, and the whole family loved it for Christmas day. However, the experience could have been so much better for the crazy price:
-- Wifi barely worked at all. When we went to the front desk there was some sorta "yeah we've been hearing that a lot" but no "we've got someone working on it" (yes, again, Xmas). They then gave us the "VIP" wifi which worked better, but I think more and more people were on it over time it degraded by day 2 or 3 also.
-- The TV experience isn't great. The main "TV" has no grid/channel selector, so you can't scroll for what's on; we found in our second bedroom "as we were leaving" that there was a paper guide, but we didn't have one in our main living room so spent a lot of time pushing up-arrow to see what was on. It's also not a "smart TV" -- no built-in YT or Netflix -- they had Chromecast, but since the wifi was unusable ... we didn't do what we hoped for Xmas, which was watch an Xmas movie.
-- The corner suites have a "kitchen". However, the kitchen had all 100% empty drawers -- not a single spoon, or drinking glass, or plate, or anything. For $2500/night this was exceptionally disappointing. We arrived late the first night and around 10pm asked if we could have some coffee mugs and/or stirring spoons to make hot chocolate for our kids, and were met with a response as if we'd asked for something illegal -- just completely "impossible". Similarly one night a bit past 10 we asked if it was possible to get any ice, and got a similar not-super-polite reponse that that was impossible.
This seems unreasonable for $2500/night of a room with a "kitchen"??? Why have a kitchen and make it largely unusable?
-- Wifi barely worked at all. When we went to the front desk there was some sorta "yeah we've been hearing that a lot" but no "we've got someone working on it" (yes, again, Xmas). They then gave us the "VIP" wifi which worked better, but I think more and more people were on it over time it degraded by day 2 or 3 also.
-- The TV experience isn't great. The main "TV" has no grid/channel selector, so you can't scroll for what's on; we found in our second bedroom "as we were leaving" that there was a paper guide, but we didn't have one in our main living room so spent a lot of time pushing up-arrow to see what was on. It's also not a "smart TV" -- no built-in YT or Netflix -- they had Chromecast, but since the wifi was unusable ... we didn't do what we hoped for Xmas, which was watch an Xmas movie.
-- The corner suites have a "kitchen". However, the kitchen had all 100% empty drawers -- not a single spoon, or drinking glass, or plate, or anything. For $2500/night this was exceptionally disappointing. We arrived late the first night and around 10pm asked if we could have some coffee mugs and/or stirring spoons to make hot chocolate for our kids, and were met with a response as if we'd asked for something illegal -- just completely "impossible". Similarly one night a bit past 10 we asked if it was possible to get any ice, and got a similar not-super-polite reponse that that was impossible.
This seems unreasonable for $2500/night of a room with a "kitchen"??? Why have a kitchen and make it largely unusable?
Read more
Review collected in partnership with this hotel
Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Uwe Kunz, General Manager at The Towers at Lotte New York Palace
Responded 1 week ago
Dear KCalifornian, Thank you for your feedback. We're glad to hear that you found the 2-BR Towers Corner Suite to be beautiful and that your family enjoyed it for Christmas. However, we deeply regret that the experience fell short of your expectations, especially given the price point. We apologize for the issues you encountered with the Wi-Fi, TV experience, and the kitchen amenities. The Wi-Fi performance is certainly not up to our standards, and we understand how frustrating this must have been, especially during your holiday stay. We will be addressing this with our technical team to ensure that future guests have a reliable connection. Regarding the TV and the kitchen, we apologize for the lack of basic items that you should have had access to, especially in a suite of this caliber. We will be reviewing our inventory and service procedures to ensure that all kitchenettes are fully stocked and that requests for items, such as coffee mugs, stirring spoons, and ice, are met with greater flexibility and efficiency. We appreciate your patience and valuable input and will take these concerns into account as we strive to improve our services. We hope you will consider giving us another opportunity to provide you with a more seamless and enjoyable stay in the future. Sincerely, Uwe Kunz, General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me, my wife and 3 yearold daughter stayed at the towers lotte palace on the first week of Decemeber 2024.
I really wanted to love this place. There were elements of it that were amazing. It is cery well located just off fifth avenue and a close walk to Rockafella center, central park and times square. The space we had was incredible for New York! We stayed in a tower corner one bed suite and had two bathrooms a huge living room small bar/kitchen area and large bedroom. Unfortunately this cost about $2k per night and after location and space things went down hill.
For that price point we have stayed at fabulous luxury properties around the world; Dubai, Maldives, Seychelles, London etc. in all cases for a luxury price point you expect st lesst good if not great service and I felt this a little lacking.
The room itself was a little dated and worn. The bath ran dirty water if you turned the tap too much. The taps leaked, soem of the sockets did not work, one hung off the wall which had it not been obscured by furniture would have been a big safety hazard for our daughter! The issues were mentioned, an engineer was scheudled to visit (twice). We dont know if he came while we were out or not but nothing was fixed.
We had no house keeping for the first two days, provacy button was on. We asked it be ignpred as we couls not turn it off. Eventually we got shown on the third day a switch located right in the middle of the room with no explanation of what it does. The shower gel was empty. This too was mentioned twice and never replaced. None of the other amenities such as the bath salts ever got repalced either.
While there were a couple of friendly staff most seemed at best short/stern and in some cases borderline rude. The breakfast at the villard was particularly bad (forgotten orders, inability to book, hit or miss if there was pace, expensive and very unfriendly staff with the exception of Megan who helped my daughter secure a dairy free pancake as she has a milk alllergy. Overall the staff did not seem friendly and customer service overall was lacking.
All in all a little disappointing for the cost and the fact that the place has so much potential. i lwould not rush back given the weallth of luxury hotels in New York
I really wanted to love this place. There were elements of it that were amazing. It is cery well located just off fifth avenue and a close walk to Rockafella center, central park and times square. The space we had was incredible for New York! We stayed in a tower corner one bed suite and had two bathrooms a huge living room small bar/kitchen area and large bedroom. Unfortunately this cost about $2k per night and after location and space things went down hill.
For that price point we have stayed at fabulous luxury properties around the world; Dubai, Maldives, Seychelles, London etc. in all cases for a luxury price point you expect st lesst good if not great service and I felt this a little lacking.
The room itself was a little dated and worn. The bath ran dirty water if you turned the tap too much. The taps leaked, soem of the sockets did not work, one hung off the wall which had it not been obscured by furniture would have been a big safety hazard for our daughter! The issues were mentioned, an engineer was scheudled to visit (twice). We dont know if he came while we were out or not but nothing was fixed.
We had no house keeping for the first two days, provacy button was on. We asked it be ignpred as we couls not turn it off. Eventually we got shown on the third day a switch located right in the middle of the room with no explanation of what it does. The shower gel was empty. This too was mentioned twice and never replaced. None of the other amenities such as the bath salts ever got repalced either.
While there were a couple of friendly staff most seemed at best short/stern and in some cases borderline rude. The breakfast at the villard was particularly bad (forgotten orders, inability to book, hit or miss if there was pace, expensive and very unfriendly staff with the exception of Megan who helped my daughter secure a dairy free pancake as she has a milk alllergy. Overall the staff did not seem friendly and customer service overall was lacking.
All in all a little disappointing for the cost and the fact that the place has so much potential. i lwould not rush back given the weallth of luxury hotels in New York
Read more
Date of stay: December 2024Trip type: Travelled with family
Room Tip: There are onlt two lifts so beware of that. Ensure you book the Villard if you want to eat there...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Uwe Kunz, General Manager at The Towers at Lotte New York Palace
Responded 1 week ago
Dear mr_p_moon, Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet the high expectations you rightly had, especially regarding maintenance, housekeeping, and the overall service experience. We greatly appreciate your positive comments about our location and the spaciousness of the room, and we are glad you enjoyed those aspects of your stay. However, we deeply regret the issues you encountered with the room's condition, housekeeping, and some aspects of our staff service, particularly at breakfast. Please be assured that your concerns will be shared with the relevant teams, as we continuously strive to improve our service and guest experience. We truly value your feedback and will take immediate action to address these areas of concern. We hope you will give us another opportunity to provide you with the exceptional service and experience you deserve in the future. Thank you again for your thoughtful review. Sincerely, Uwe Kunz, General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hotel is truly beautiful - the rooms are comfortable and the view from the Tower is amazing but....
The staff are very unfriendly - we stayed for 7 nights and were barely greeted with a grunt of recognition when we exited or entered the hotel.
Our reservation included breakfast each morning - I can't imagine a ruder or less friendly greeting at a restaurant ever - and this included at least 3 hosts during our 7 night stay. If we had not paid for the breakfast we would have dined elsewhere each day.
The rooms do not have tea or coffee making facilities - we were touring New York and it would have been lovely to return to our rooms to make a cup of tea. We could purchase this from the cafe downstairs, but it was served in a paper cup and was take away only.
The coffee at breakfast cost $12 USD for a cappucino so I expected that it would be barista made - NO - It was a push button pod machine coffee that tasted like a pod machine coffee. So over priced even for New York.
Overall the team at the Palace made us feel like intruders and that we were not welcome. We expect to return to New York to explore further but we will not be returning to the Palace
The staff are very unfriendly - we stayed for 7 nights and were barely greeted with a grunt of recognition when we exited or entered the hotel.
Our reservation included breakfast each morning - I can't imagine a ruder or less friendly greeting at a restaurant ever - and this included at least 3 hosts during our 7 night stay. If we had not paid for the breakfast we would have dined elsewhere each day.
The rooms do not have tea or coffee making facilities - we were touring New York and it would have been lovely to return to our rooms to make a cup of tea. We could purchase this from the cafe downstairs, but it was served in a paper cup and was take away only.
The coffee at breakfast cost $12 USD for a cappucino so I expected that it would be barista made - NO - It was a push button pod machine coffee that tasted like a pod machine coffee. So over priced even for New York.
Overall the team at the Palace made us feel like intruders and that we were not welcome. We expect to return to New York to explore further but we will not be returning to the Palace
Read more
Date of stay: July 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Dont get a breakfast package
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Uwe Kunz, General Manager at The Towers at Lotte New York Palace
Responded 24 Sept 2024
Dear U3940GYkimb, Thank you for taking the time to share your feedback. I am sorry to hear about the challenges you faced during your stay. Your feedback is invaluable, and we appreciate you taking the time to share your experience with us. I am hoping that we can connect directly about your stay and your concerns. Since TripAdvisor does not disclose contact information, I have messaged you privately so that we can speak directly about your experience. I hope to have the opportunity to regain your trust in Lotte New York Palace. Please check your inbox. Sincerely, Uwe Kunz, General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is the third time that we have stayed here. The rooms are always spacious and the beds are very comfortable. The front desk is always very helpful and the hotel is so conveniently located. Everything has been thought of.
But this time, there were a few places the hotel fell short. There was a housekeeping closet behind our room and there would be loud noises and things would fall frequently. One morning, the sounds woke us up at 6 AM. I would recommend requesting not to stay near the elevator. We also had some guests that were rather loud at 11 PM who woke my sleeping child up. Also, housekeeping did not come one day at all, and we had to call for assistance as evening arrived. Also, upon check-out the front desk could not get the restaurant to post our final morning breakfast after several calls so that I could have the final bill. I waited 10 minutes, and it just wasn't going to happen so the front desk finally said that she would e-mail me the bill. Unfortunately, that did not happen as well.
This hotel has a lot going for it but fell short of the mark this visit.
But this time, there were a few places the hotel fell short. There was a housekeeping closet behind our room and there would be loud noises and things would fall frequently. One morning, the sounds woke us up at 6 AM. I would recommend requesting not to stay near the elevator. We also had some guests that were rather loud at 11 PM who woke my sleeping child up. Also, housekeeping did not come one day at all, and we had to call for assistance as evening arrived. Also, upon check-out the front desk could not get the restaurant to post our final morning breakfast after several calls so that I could have the final bill. I waited 10 minutes, and it just wasn't going to happen so the front desk finally said that she would e-mail me the bill. Unfortunately, that did not happen as well.
This hotel has a lot going for it but fell short of the mark this visit.
Read more
Date of stay: November 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Request not to stay by the elevators
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Uwe Kunz, General Manager at The Towers at Lotte New York Palace
Responded 1 week ago
Dear Roam606355, Thank you for your continued loyalty and for sharing your experience. We are delighted to hear that you enjoyed our spacious rooms, comfortable beds, and convenient location. Your kind words about our front desk team are greatly appreciated. However, we sincerely regret that certain aspects of your stay did not meet expectations. We apologize for the disturbances near your room, the housekeeping oversight, and the challenges you faced at check-out. Your feedback is invaluable, and we will address these concerns to ensure a more seamless experience in the future. We truly appreciate your honest review and hope to welcome you back for a stay that reflects the high standards we strive to uphold. Sincerely, Uwe Kunz, General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our family chose the Lotte New York Palace for our pre Christmas visit to the city. The western views from our 54th floor room overlooking St. Patrick’s Cathedral, Madison Ave., and Rockefellar Center were breathtaking and the service at the door with the bell staff was wonderful. Unfortunately, in looking back at our time there, we really couldn’t point at much else that would justify the 5 star pricing and reputation.
Many basic amenities you receive at other luxury properties were gated behind either having to be “requested” each time or being eliminated due to Covid, including any basic in room coffee service, daily complementary water, or mini bar. Turn down service was not offered, we had five people staying in our suite so we would have to utilize a couch pull out. When our request for housekeeping to help us make that bed was honored, the housekeeper angrily told us that she would not be pulling out a couch and we would need to do that. Washclothes were never replaced, basic tidying that you receive at other 5 star resorts such as curling iron cords wrapped, toothbrushes on washcloths, just never happened in our stay. We did request at the front desk for complementary waters, we never received them, but they were very quick to send up 6 when you pay $100 to room service.
There are too many luxury options in NYC for us to consider staying here again, despite the convenient location and the views. At the end of the day, rude front desk/housekeeping staff and having to request any basic feature just isn’t worth it.
Many basic amenities you receive at other luxury properties were gated behind either having to be “requested” each time or being eliminated due to Covid, including any basic in room coffee service, daily complementary water, or mini bar. Turn down service was not offered, we had five people staying in our suite so we would have to utilize a couch pull out. When our request for housekeeping to help us make that bed was honored, the housekeeper angrily told us that she would not be pulling out a couch and we would need to do that. Washclothes were never replaced, basic tidying that you receive at other 5 star resorts such as curling iron cords wrapped, toothbrushes on washcloths, just never happened in our stay. We did request at the front desk for complementary waters, we never received them, but they were very quick to send up 6 when you pay $100 to room service.
There are too many luxury options in NYC for us to consider staying here again, despite the convenient location and the views. At the end of the day, rude front desk/housekeeping staff and having to request any basic feature just isn’t worth it.
Read more
Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Becky Hubbard, General Manager at The Towers at Lotte New York Palace
Responded 8 Feb 2023
Dear vthembree, I have reached out to you individually via the messaging feature on Trip Advisor. I hope to connect with you soon. Warm Regards, Becky Hubbard
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For a NY hotel right in the middle of all the action, it was exceptionally quiet. Could not hear any neighbors or traffic below, so top notch noise isolation, which is a huge plus in my book and a rarity for a NY hotel with a good location. Spacious room, which is a rarity, too. Great hot chocolate at the Winter Bar in the courtyard by the tree. Magnificent views of St Patrick's Cathedral, which is right across the street.
Unfortunately, this is where the good ends and the not so good begins. We arrived at 1 am with hungry children only to find that there was no 24-hour room service. At these prices, really?! Note that they do have a late menu on the website, which is FALSE ADVERTISING because the operator told me the menu should have been taken down, as no food is available after 10 pm. If I knew this in advance, I would not have booked here, so I suffered actual damages due to the false advertising here.
Also, not a glass to be found in this big room. Nowhere to even put your toothbrush. I called and asked for glasses, and was offered plastic cups instead. Lovely.
When we did get to try the food at the hotel at breakfast, it was awful. Just plain bad. Eggs benedict was barely warm and tasteless. Again, this should not happen on Madison Avenue. Fire the chef, get a better one, the one that actually does justice to your beautiful space.
Unfortunately, this is where the good ends and the not so good begins. We arrived at 1 am with hungry children only to find that there was no 24-hour room service. At these prices, really?! Note that they do have a late menu on the website, which is FALSE ADVERTISING because the operator told me the menu should have been taken down, as no food is available after 10 pm. If I knew this in advance, I would not have booked here, so I suffered actual damages due to the false advertising here.
Also, not a glass to be found in this big room. Nowhere to even put your toothbrush. I called and asked for glasses, and was offered plastic cups instead. Lovely.
When we did get to try the food at the hotel at breakfast, it was awful. Just plain bad. Eggs benedict was barely warm and tasteless. Again, this should not happen on Madison Avenue. Fire the chef, get a better one, the one that actually does justice to your beautiful space.
Read more
Date of stay: December 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Uwe Kunz, General Manager at The Towers at Lotte New York Palace
Responded 1 week ago
Dear Magnet5176, Thank you for sharing your feedback. We are delighted to hear that you enjoyed the quiet ambiance, spacious room, and the beautiful views of St. Patrick’s Cathedral. We also appreciate your compliments on the hot chocolate at our Winter Bar and our prime location. However, we sincerely apologize for the issues you encountered during your stay. We understand your frustration with the lack of 24-hour room service and the discrepancy regarding the late menu. Please rest assured that we are reviewing this matter to ensure better communication and clarity moving forward. Additionally, we regret that there were missing amenities and that your breakfast experience did not meet the high standards we aim to provide. Your feedback about the food quality will be shared with the culinary team for immediate attention. We are committed to providing exceptional service and will work diligently to address these concerns. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Sincerely, Uwe Kunz, General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a very nice stay at the Towers at Lotte New York Palace for 6 nights in March. The hotel has a georgous, grand design in the main building with a very convenient location just opposite St. Patricks's cathedral and only a very short walk from Sak's 5th avenue and the stores and restaurants at Rockefeller center.
We had a towers corner suite which was very spacious and overall well appointed, though it could have been better cleaned upon arrival as several furniture items had quite some dust on the surface. Cleaning service thereafter was better.
Room for improvement are the dining options. There isn't a proper restaurant for dinner in the hotel, only some bar food (and room service obviously). Whilst there are many options in the area, a hotel of such standard should offer a proper restaurant for dinner for guests who do not want to go out each night.
Breakfast at Villard (and in adjacent gold room) was hit and miss. It is a very beautiful setting but extremely tight with small tables cramped in this rather small room for such a large hotel. Service is trying their best but are clearly a bit overwhelmed. Food quality was mostly good with some misses on some morning. As a hotel with such high number of rooms, they should consider opening a second breakfast restaurant.
Would we stay here again? Maybe, given there are many options at this premium price level in NYC.
We had a towers corner suite which was very spacious and overall well appointed, though it could have been better cleaned upon arrival as several furniture items had quite some dust on the surface. Cleaning service thereafter was better.
Room for improvement are the dining options. There isn't a proper restaurant for dinner in the hotel, only some bar food (and room service obviously). Whilst there are many options in the area, a hotel of such standard should offer a proper restaurant for dinner for guests who do not want to go out each night.
Breakfast at Villard (and in adjacent gold room) was hit and miss. It is a very beautiful setting but extremely tight with small tables cramped in this rather small room for such a large hotel. Service is trying their best but are clearly a bit overwhelmed. Food quality was mostly good with some misses on some morning. As a hotel with such high number of rooms, they should consider opening a second breakfast restaurant.
Would we stay here again? Maybe, given there are many options at this premium price level in NYC.
Read more
Date of stay: March 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: book a table for breakfast else you will wait
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Uwe Kunz, General Manager at The Towers at Lotte New York Palace
Responded 16 Jul 2024
Dear dxb_travelsmart, Thank you for your detailed feedback. We're pleased you enjoyed your stay at the Towers at Lotte New York Palace, especially our grand design and convenient location. We appreciate your comments regarding the room cleanliness and dining options and will address these with our team. Your suggestions for improvements are valuable to us and we hope to welcome you back in the future. Sincerely, Uwe Kunz, General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All provided, but no booze or coffee maker.
There was a nespresso machine built into the wall in the kitchen of our towers suite. I have stayed in a standard tower room and we had to request a coffee machine which was standard coffee maker with those single use bags.
Hi they didn't take one from us or room tax's, but I booked through tui. Unless its added in, but I don't think it is . hope this helps .
The Tower rooms and baths are completely updated and very large. The Palace rooms are a bit smaller and I dint know if have been updated. I’ve stayed in both but prefer the Tower. It won’t disappoint.
Sorry, I have no idea, we did'nt stay in the Tower.
…
"Honestly I’d bring my own water and snacks. Their prices are truly out of control 😂"Read full review
…
PRICE RANGE
RM 3,918 - RM 5,640 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityMidtown
NUMBER OF ROOMS
176
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingTHE TOWERS AT LOTTE NEW YORK PALACE: UPDATED 2025 Hotel Reviews, Price Comparison and 1,034 Photos (New York City) - Tripadvisor
Frequently Asked Questions about The Towers at Lotte New York Palace
Which popular attractions are close to The Towers at Lotte New York Palace?
Nearby attractions include St. Patrick's Cathedral (0.2 km), Rockefeller Center (0.3 km), and The Museum of Modern Art (MoMA) (0.4 km).
What are some of the property amenities at The Towers at Lotte New York Palace?
Some of the more popular amenities offered include free wifi, a lounge, and a fitness centre.
Which room amenities are available at The Towers at Lotte New York Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Towers at Lotte New York Palace?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at The Towers at Lotte New York Palace?
Yes, parking is available to guests.
What are some restaurants close to The Towers at Lotte New York Palace?
Conveniently located restaurants include Spice Symphony, Bill's Bar & Burger, and The Modern.
Are there opportunities to exercise at The Towers at Lotte New York Palace?
Yes, guests have access to a fitness centre, a sauna, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at The Towers at Lotte New York Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does The Towers at Lotte New York Palace offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Towers at Lotte New York Palace?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (6.1 km), World Trade Center Memorial Foundation (6.1 km), and United Nations Headquarters (1.1 km).
Is The Towers at Lotte New York Palace accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.