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Holiday Inn Express New York City - Chelsea

2,078 reviews
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Traveller (387)
Room & Suite (293)
Dining (38)
Overview
  • Excellent30%
  • Very good49%
  • Average16%
  • Poor3%
  • Terrible2%
Travellers talk about
“penn station”(265 reviews)
“hi express”(24 reviews)
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Fitness centre
Multilingual Staff
Wheelchair Access
3.0 Star Hotel
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Offers from Holiday Inn Express New York City - Chelsea
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Rooms
24 Dec25 Dec
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,078)Write a Review
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All reviewsmadison square gardenpenn stationhi expressgreat locationnew yorkthe breakfast areatimes squarefree breakfastbagelsrooms are smallthe empire state buildingtea coffeestayed here for nightsfront desk stafffew blocksaround the cornerbusiness center
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821 - 825 of 1,458 reviews
Reviewed 25 June 2013

I stayed at this hotel approx. 6 mos. ago upon arrival the bathroom sink and counterhad a big leak on it almost causing a cell phone to be ruined and a child to be electrocuted when using a blow dryer and no telephone service causing...More

3  Thank lisa p
Response from gdesoiza, General Manager at Holiday Inn Express New York City - ChelseaResponded 27 June 2013

Dear Lisa P, I sincerely regret that you felt it necessary to post your review on Trip Advisor; after your claims were denied by both the Better Business Bureau and our Corporate Brand Management team; which conducted thorough investigations. I personally reviewed the file and...More

Reviewed 25 June 2013

This is my first trip advisor review but I felt it was necessary to praise this hotel. My daughter and I stayed there for three nights and had a fantastic stay. The proximity to Penn Station is perfect and only a short walk to Times...More

Thank ALBRJB
Response from Maggie H, Manager at Holiday Inn Express New York City - ChelseaResponded 2 July 2013

Dear ALBRJB, Thank you for making us your first TripAdvisor review! We are very happy to hear that you and your daughter had a fantastic stay at our hotel. Our proximity to several of the city's most-popular tourist attractions makes us an idea hotel for...More

Reviewed 24 June 2013

One of the best hotels I've ever stayed at in New York. Love the location (quiet street, but just a couple of blocks away from Penn Station etc.). Very polite and helpful staff. Checked in slightly early without any problem. Room was spacious, modern, ultra...More

Thank JJJ-Traveller
Response from Maggie H, Manager at Holiday Inn Express New York City - ChelseaResponded 2 July 2013

Dear JF-Belfast, Thank you so much for giving the Holiday Inn Express Madison Square Garden a glowing 5 star review! We are very pleased that you enjoyed all aspects of your stay! Our cinnamon buns fill our lobby with a wonderful aroma each morning so...More

Reviewed 24 June 2013

I know many have said this but this really is a great place. Hands down, this hotel is walking distance from major attractions as well as NYC subway. Check-in was a breeze which came in handy after a long commute. The front desk guys were...More

Thank alexmox
Response from Maggie H, Manager at Holiday Inn Express New York City - ChelseaResponded 2 July 2013

Dear alexmox, Thank you very much for sharing your 5 star experience! We are very pleased to hear that our staff (especially Eric) helped you and your family thoroughly enjoy your time in New York. We take pride in delivering fast, knowledgeable service to our...More

Reviewed 23 June 2013 via mobile

Without a doubt the best hotel I stayed in Manhattan. Very friendly service, helpful and and knowledgeable. The rooms are well acessorized, very clean and organised. I reccomend you to attend breakfast as early as possible. Otherwise it might get a bit crowded. But, other...More

Thank Avihai T
Response from Maggie H, Manager at Holiday Inn Express New York City - ChelseaResponded 2 July 2013

Dear AvihaiTsabari, Thank you very much for the fantastic 5 star review! We are extremely pleased to hear that you deem the Holiday Inn Express Madison Square Garden the best hotel you've experienced in Manhattan! Thank you for acknowledging the efforts of our team. We...More

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Traveller (387)
Room & Suite (293)
Dining (38)
Hotel & Grounds (298)
Bathroom (40)
Business Centre & Event Rooms (4)
Family and Play Areas (2)
About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$136 - US$439 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#64 Green Hotel in New York City
#94 Family Hotel in New York City
#143 Business Hotel in New York City
#178 Romantic Hotel in New York City
Room types
Non-Smoking Rooms
Details
Price range
US$136 - US$439 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#64 Green Hotel in New York City
#94 Family Hotel in New York City
#143 Business Hotel in New York City
#178 Romantic Hotel in New York City
Room types
Non-Smoking Rooms
Nearby
Chelsea
Home to hundreds of art galleries, beautiful
brownstones, and one of New York’s newest and most
popular attractions, Chelsea is one of the city’s
jewels when it comes to neighbourhood life. The
contemporary art scene is an integral part of the
neighbourhood’s identity, with gallery openings almost
every night of the week and countless exhibits to
explore. As a longtime hub of gay culture in New York
...More
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