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Empire Hotel

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5,572 Reviews from our TripAdvisor Community

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Showing 4,989: English reviews
Montreal, Quebec
Reviewed 11 July 2016

Standard room was very small but cozy. A/C was to noisy to left it running when we were in the room. Shower should have a door to avoid moisture accumulation. Despite that, through pool and deck was awesome and the location is just perfect near central Park and Time Square.

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Helpful?
Thank A513MHmartin
Management response:

Hello A513MHmartin, Thank you for taking time to write us a review. We apologize for the inconvenience you've addressed we're currently conducting a preventive maintenance program starting from the top floors. Thank you for bringing this to our attention. gm@empirehotelnyc.com

New York City, New York
Reviewed 11 July 2016

Deducted a star from this cute boutique only because they DO NOT answer their phones! I called for over 2 hours two days in a row and could not reach the hotel. Only when I called the 800 number and they transfered me did I get through. Desk is not manned all the time. Otherwise it's a great hotel. the...

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Helpful?
Thank janetoco
Management response:

Hello janetoco, Thank you for taking the time to write us a reponse. We've resolved the telephone operator switch over sytem to filter the overflow of the calls. Thank you for your feedback and we look forward to your next visit ! gm@empirehotelnyc.com

Reviewed 10 July 2016

Brilliant location, close to central park, 5th Avenue, Lincon Center and Subway. Local bakery for breakfast and a nice small table seating in the park outside. Close to subway and hench rest of the city. Most within walking distance even with 85F temperature (bring waterbottles)

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Helpful?
Thank Jan N
Management response:

Dear Jan N, Thank you for taking time to write a wonderful review! I'm glad you enjoyed our simply perfect location in NYC, central to many of the city's attractions and close to transportation to explore everywhere else! Please do visit us again soon.

Bloomington, Indiana
Reviewed 10 July 2016

This hotel is very cool. The rooftop deck is awesome! I know it's common in big city hotels, but be aware. Everything cost something is this hotel. Not one free cup of coffee in the morning. I noticed security roaming around on our floor and out front. That was nice.

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Helpful?
Thank SetTravel
Management response:

Dear SetTravel, Thank you for the 4 star review! Very happy to hear you enjoyed our rooftop deck. With its splash pool, bar and amazing views, it is one of the amenities that makes The Empire Hotel a unique and enjoyable experience in NYC. Please do join us again here soon.

Reviewed 10 July 2016 via mobile

Come here 4 times a year and always enjoy my stay. Pasquale at the front desk is the best, always helpful and makes sure everything is perfect. The hotel is situated in a strategic position close to Central Park and shopping. Staff at the bar are awesome as well.

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Helpful?
Thank Matteo M
Management response:

Dear Matteo M, We are so thrilled to learn that you have chosen to make The Empire Hotel your home when visiting NYC! Yes, Pasquale is one of out finest staff and shows his real care for guests every day. I will pass on your positive feedback to him, and the lobby bar team, as well. Thank you for taking...

Edmond, Oklahoma
Reviewed 9 July 2016

We had a nice stay at the Empire. I would stay there again . We had a room maintenance issue and the manager Kevin made it right with us and took care of it! We loved the location. The rooms were nice but the air Conditioning needs work.

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Helpful?
Thank Susan B
Management response:

Dear Susan B, I am so happy to hear you enjoyed your stay with us and that you would return. Our manager Kevin represents the best of the leadership and customer service The Empire has to offer and is dedicated, as we all are, to make sure every guest has an enjoyable stay. I will pass on your positive feedback...

New Orleans
Reviewed 9 July 2016

What ever you do don’t stay at this hotel in the summer. The AC didn’t work properly. We called the front desk and they sent the engineer. He said it was a problem with the water tower and the entire floor (11th) had the same problem. As I was walking out the door I herd the woman in front of...

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Helpful?
Thank teafree
Management response:

Dear teafree, Thank you for taking your time to give us your feedback. On behalf of the Empire Team, I would like to apologize in regards to the temperature you experienced in your room. Please contact me directly for your next visit to NYC and allow us the opportunity to serve you better.

Edinburgh, United Kingdom
Reviewed 8 July 2016

We travelled from Scotland on the 2nd July 2016 for a 5 night stay as a birthday treat for my wife. Myself, my wife and 10 year old daughter. We arrived mid afternoon after two delayed flight and lost luggage. First impressions were excellent. The lobby is very stylish and the staff were fantastically helpful listening to our story and...

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2Thank AlanM0507
Management response:

Dear AlanM0507, What an amazingly detailed review of our hotel! You highlighted so much of what we feel makes The Empire Hotel unique and a wonderful place to stay. Thank you so much for your positive feedback about our staff, rooms, amenities and location. We hope to see here again one day in the future!

Columbus, Ohio
Reviewed 8 July 2016

Presentation over function seems to be the style in NY hotels these days. The bathroom looks great, very contemporary, but the faucet is about 2 inches above the bottom of the sink. Could barely fit my hands under it to wash my face. Zero counter space for toiletries. And the top of the toilet tank is sloped so that doesn't...

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Helpful?
Thank Todd S
Management response:

Dear Todd S. Thank you for the great review which I believe really reflects the heart of The Empire Hotel - its dedicated and caring staff. Our team is determined to make sure each guest's stay goes well. And I am pleased we did so with you. We hope you will join us again at The Empire in the near...

Sorocaba, SP
Reviewed 8 July 2016

We were very excited about our trip and everything was great. The hotel location is excellent, with subway stations nearby. There are delis, Starbucks and drugstores within a short walk. You can also fins good restaurante in the área. Looking forward to coming back!

Review collected in partnership with this hotel
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Helpful?
Thank AmandaM4144AU
Management response:

Dear AmandaM4144AU, What a wonderful review! I am so happy we were a part of your first trip to New York and that you were pleased with our hotel and location. It really is one of the best locations in the city, perfect for setting out each day to explore what NYC has to offer. We hope to see you...

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Ed's Chowder House
Ed's Chowder House
Cuisines: American, Seafood, Soups
The Empire Hotel Rooftop
The Empire Hotel Rooftop
Cuisines: Bar, American
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 

Additional Information about Empire Hotel

Address: 44 West 63rd Street, New York City, NY 10023-7029
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: RM908 - RM2,012 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Reservation Options:
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Hotel Style:
#194 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Empire Hotel staff and other travellers.
95 questions
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Questions? Get answers from Empire Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suites are large with french doors to let other sleep in”
 of 5 bubbles , 23 Mar 2017 | Read review
“Loved the superior king room”
 of 5 bubbles carol21403, 20 Mar 2017 | Read review
“Please see frank at the Bar in the lobby!”
 of 5 bubbles daw262, 13 Mar 2017 | Read review
“Outside rooms will be nosier but the views are worth it”
 of 5 bubbles wooleynuts969, 10 Mar 2017 | Read review
“We had a double double on the third floor and it was a good room”
 of 5 bubbles eamonnm172, 8 Mar 2017 | Read review
5 of 5