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Empire Hotel

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5,693 Reviews from our TripAdvisor Community

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Showing 5,094: English reviews
Florianopolis, SC
Reviewed 19 August 2016

The hotel is wonderfully located. It is right by Lincoln Center, Columbus Square, Central Park and some of the best attractions in NY, such as the Natural Hist. Museum and the MET. It is, however, a bit further north of really crowded tourist attractions like Times Square, which is GREAT, because it really sucks to be in the middle all...

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Helpful?
1Thank Melina S
kkim2016, General Manager at Empire Hotel, responded to this review

Dear Melina S, Amazing! Thank you so much for taking the time to write us such a detailed and positive 5 star review! We are extremely proud of our employees who are dedicated to excellence and hospitality. They really care about our guests. I will be sure to share your encouraging words with our staff. It meant a lot to...

Puerto Aventuras, Mexico
Reviewed 19 August 2016

Stayed for 3 nights and found the hotel to be in an excellent location for everything we wanted to do. As with many NYC hotels, they are on the small size, but we managed. Room on the second floor, traffic noises were not too bad, however road construction starting at 7am was a bit much. Would suggest a room perhaps...

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Helpful?
Thank LauraSydney
kkim2016, General Manager at Empire Hotel, responded to this review

Dear LauraSydney, Thank you for taking the time to write us such a positive review! I'm so glad you found our excellent central location helpful. It really is one of the best in the city. We hope to see you again at The Empire one day in the near future. Kevin-GM gm@empirehotelnyc.com

Edinburgh, United Kingdom
Reviewed 18 August 2016 via mobile

We stayed 4 nights at Empire Hotel at end July. Initial expectations were good when we arrived in the lobby, it's nicely decorated and has has a lux feel. However, the rooms don't live up to this. Ours was on the 1st floor so barely slept through the noise outside. There's no double glazing. The decor was tatty and felt...

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Helpful?
1Thank TildaFlo
kkim2016, General Manager at Empire Hotel, responded to this review

Dear TildaFlo, Thank you for taking the time to write us a review. Your honest feedback is taken very seriously and helps us in our search to find ways to improve our guest experience. I sincerely apologize for the disappointing condition of your accommodations. We have recently been completing a refresh on all of our rooms. And yes, unfortunately, access...

hillsborough NC
Reviewed 17 August 2016

Pascuale was wonderful! We had to wait until 3:30 PM for our room and he rewarded us with a nice suite. He also patiently helped us with the nuanced wifi for each area of the hotel. The Empire is a great location -- just blocks from the park where you can experience the best of nature along side the thrills...

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Helpful?
Thank ippypatterson
Management response:

Dear ippypatterson, Thank you so much for taking the time to acknowledge Pasquale! He is one of our best employees and a bit of a Trip Advisor legend. It is so encouraging to hear that he helped make your stay a 4 star experience and I will be sure to pass on your feedback to him. We also appreciate you...

Pittsboro, North Carolina
Reviewed 17 August 2016

Really lovely service the two double bed junior suite was great for my kids and I . We asked for a room with a view and Gabriel moved us for our last night- just because the room was available! The only bad thing about the junior suite was a lack of a view, but at under 200 a night it...

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Helpful?
Thank LauraMoonMeadow
Management response:

Dear LauraMoonMeadow, What a fantastic review! Thank you for taking the time to write it. Gabriel is one of our best managers and a true hospitality professional. And Pasquale one of our most popular agents. We take great pride in that they are a part of our team. I am so glad you enjoyed our recently renovated rooms, very popular...

White City, Oregon
Reviewed 16 August 2016

Yes, the bathroom is tiny (but stylishly updated) and our room was charming, newly painted and decorated, and just right for a stay with our granddaughters in NYC. They were thrilled with the "New York" feel of the lobby and our room. We all liked the Upper Westside location---a nice respite---but just a quick subway ride away---from the hot bustle...

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Helpful?
Thank Anne B
Management response:

Dear Anne B, Thank you so much for the 5 Star review! We take great pride in our staff and are thrilled you found them helpful and friendly. Yes, our location in NYC, central to so many attractions and transportation, really is one of the best in the city. And our two story lobby and roof top pool deck are...

Watchung, New Jersey
Reviewed 16 August 2016 via mobile

I'm writing the review as I am sweating in my hotel room after a sweltering, largely sleepless night. When I checked in, my room was unbearably hot. When engineering couldn't fix the ancient AC unit, they "upgraded" me to a suite on a different floor - where there are two ancient and nearly as useless AC units. Yes, NYC is...

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Helpful?
Thank Myles P
Management response:

Dear Myles P, Thank you for your review. Yes, the NYC heat wave that week was a challenge and I apologize that the temperature in your room was unsatisfactory. We are constantly looking to improve and we take feedback seriously. We hope you will try us again in the near future and please reach to us directly, so we can...

Sydney, Australia
Reviewed 16 August 2016

Check in was a mess sadly, our booking wouldn't come up. They were rude to most of the group and rooms weren't ready. Some waited up until 4pm. They just have a very poor understanding of what it is to be hospitable and work in the industry where service is everything. Bathrooms were extremely small and shower was hard to...

Review collected in partnership with this hotel
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Helpful?
Thank vdwsydney
Management response:

Dear vdwsydney, Thank you very much for your honest critique about your check-in experience. I can tell you these are not the Empire Hotel standards of service, so it was disappointing to read. But we take all feedback, good and bad, seriously and will follow up with our team. Please reach out to me directly for your next stay so...

Las Vegas, Nevada
Reviewed 15 August 2016

Great location, small, but adequate rooms . Very clean. Staff eager to please . I would definitely stay here again. Inroom Keurig a plus. We walked across to Central Park in the morning and to theatre district at night . It is close enough to walk everywhere , but far enough away from the business . Huge plus : 24...

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Thank Debbie M
Reviewed 15 August 2016 via mobile

Upon checking at midnight, having just got off a delayed internal from San Francisco, I was glad to see that there was no queue at reception. However, I was ignored by the reception staff and made to wait for a non-vital radio check to be completed. Once I had been shown my room I was very disappoonted to find that...

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Helpful?
1Thank Don C
kkim2016, General Manager at Empire Hotel, responded to this review

Dear Don C, Thank you for taking the time to write us a review. Your honest feedback is taken very seriously and helps us in our search to find ways to improve our guest experience. I sincerely apologize for the disappointing service you received and the condition of you room. We have spoken with our staff about your experience and...

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Free Internet
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Ed's Chowder House
Ed's Chowder House
Cuisines: American, Seafood, Soups
The Empire Hotel Rooftop
The Empire Hotel Rooftop
Cuisines: Bar, American
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 

Additional Information about Empire Hotel

Address: 44 West 63rd Street, New York City, NY 10023-7029
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: RM911 - RM1,857 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Reservation Options:
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Hotel Style:
#193 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Empire Hotel staff and other travellers.
98 questions
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Questions? Get answers from Empire Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We chose courtyard room, darker but quieter”
Peter_in_Northfield, 24 Apr 2017 | Read review
“Get a room with a view of Lincoln Center if you can!”
  • A minor detail, but these drawers wouldn't stay closed. The dresser needs to be level.
ScarboroughFoodie, 22 Apr 2017 | Read review
“choose a different hotel”
HelpfulGuide1111, 17 Apr 2017 | Read review
“All rooms are in good locations”
firstmatelynn, 17 Apr 2017 | Read review
“The higher floors further from street would be quietest, but noise not a major issue for New York.”
SuED44, 14 Apr 2017 | Read review
5 of 5