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The Plaza New York - A Fairmont Managed Hotel

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About

#59 of 499 hotels in New York City
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
Striking the balance between its storied past and limitless future, The Plaza is the ultimate New York City luxury lifestyle destination - an iconic urban resort with a new and contemporary spirit. From feast to fete, The Plaza’s extraordinary portfolio of refined experiences is enjoyed by all who pass through the iconic revolving door. Guests are invited to revel in the magic of Afternoon Tea in The Palm Court or savor the sights in the elegant Champagne Bar. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. From the sumptuous decor to the impeccable white glove service, The Plaza is an extraordinary hotel that offers every indulgence. For our suite guests, The Plaza is pleased to offer Butler Service 24 hours a day.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Walking tours
Babysitting
Books, DVDs, music for children
Free wifi in the business centre
Paid wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Happy hour
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Board games / puzzles
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Desk
Minibar
Cable / satellite TV
Bath / shower
Bathrobes
Dining area
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Luxury
Languages Spoken
English, French, Russian, Spanish and 10 more

Location

768 Fifth Avenue, New York City, NY 10019
The Plaza New York - A Fairmont Managed Hotel
4127Reviews76Q+A100Room tips
Traveller rating
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Joshua M wrote a review Yesterday
1 contribution1 helpful vote
The service was extraordinarily good and the food was exquisite and absolutely delicious. I would definitely recommend coming here if you are in the area. The setting and quick service made it an huge pleasure to be here. Big appreciation to Fariz Tello who made the joy of my afternoon tea
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Louis R wrote a review Nov 2022
4 contributions9 helpful votes
Hotel's Favourite
This is the type of experience money can’t buy. It is worth every penny, and even more. It is an experience that is out of this world! I have a younger brother with Autism Spectrum Disorder who is mostly nonverbal, and the staff went out of their way to attend to his every wants and needs, interact with him, and make him feel special. This right here is the reason why my family and I will be coming back as often as we can.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
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Response from Luigi Romaniello, General Manager at The Plaza New York - A Fairmont Managed Hotel
Responded 29 Nov 2022
Dear louisrA1238VP, Thank you very much for taking the time to share your wonderful feedback following your most recent experience at The Plaza - A Fairmont Managed Hotel. I’m delighted we had the opportunity to welcome you and that you had such an exceptional time. It makes us so happy to hear that your experience was 5-stars as our staff takes a lot of pride in the service we provide on a daily basis. It was our immense pleasure to host you and we look forward to welcoming you back again in the near future. Thank you again! Sincerely, Luigi Romaniello Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kym R wrote a review Yesterday
1 contribution
Amazing service and food! Khalid and his staff where amazing during my afternoon tea. The Du Hama was the best tea I’ve ever had and the pastries everything was delicious. Not to mention I didn’t have to wait to be seated nor did I ever encounter any problems.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Viktor I wrote a review Yesterday
1 contribution
A royal weekend treat celebrating my daughter, Eloise's 11th birthday in the same named "Eloise Suite"; everything was extravagant, from the welcoming at reception to the gifts and goodies discovered in the suite upon our entry; the staff scurried around and made certain our Eloise was recognized on her special weekend; the touch of chocolaty treats, Eloise-themed luxuries and attention to detail stretched her smile beyond limits; a visit to the Plaza Boutique offered the opportunity to bring the other Eloise home to Michigan as we filled our bags with tiny keepsakes that will be cherished for years to come; and of course the Palm Court, which brought forth so many divine and flavorful dishes that left us ... happy! An all around fantastic weekend, only too sad to see the two Eloise's part ways, but alas, until next time ... Goodbye New York!
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Travelguru1147 wrote a review Yesterday
16 contributions32 helpful votes
What a disappointing experience at every turn. Even from making the reservation and fighting to get someone on the phone to book the home alone package. This place is very special to us as we got married here. We had been so excited to take our kids here even though we live in NYC. We booked the home alone package as our kids live the movie. We called the concierge to ask for special amenities to be in the room on arrival. He told us that the in room dining department would call us as they handle this. They never called despite many calls and emails by us. We had arranged for the ice cream sundae from the movie which was part of the package to be in the room upon check in. When we checked in they told us they cancelled the order because they didn't know when the room would be ready. One of our rooms wasn't ready until 5pm on a one night stay. When the sundae did finally come it was wrong and had to be remade. We never received any amenities at all. Then ono ur check out day it took 35 minutes for the bellman to come and 20 minutes to wait for the elevator. When we finally got to the breakfast we were told it was closed. The manager of the palm court was not nice at all. The entire experience was lackluster. No one at all enjoys their job or has any pride at all. The property is coasting. It was upsetting to see. This hotel is in desperate need of new management.
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Date of stay: February 2024Trip type: Travelled with family
Room Tip: Don't stay here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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clare wrote a review 21 Feb
Cumbria, United Kingdom3 contributions
There is no question that this hotel is famous for good reason as it is spectacular from floor to ceiling. We didn’t have a great experience with our check in, our bill was incorrect with over €5000 being overcharged initially and the room didn’t really live up to our expectations in relation to the service provided (eg I think the ‘butler’ advertised with our room type must have been off that week). It wouldn’t put us off staying again but did taint the visit a little. The concierge service is outstanding and nothing was too much trouble for the team. Some of the champagne bar team were wonderful, some looked like they were a little tired of the clientele’s expectations (e.g not waiting 10 minutes before someone notices you are there). It’s a great location right by Central Park and the great shopping on fifth avenue. The cleanliness of the hotel is very good and the room (Carnegie) was very nice.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Luigi Romaniello, General Manager at The Plaza New York - A Fairmont Managed Hotel
Responded 2 days ago
Dear FarAway59338916777, Thank you for taking the time to share your feedback following your recent experience at The Plaza - A Fairmont Managed Hotel. I greatly regret and apologize that your experience fell below your expectations and ours. We would welcome the chance to discuss your thoughts in regards to your visit. Please contact us directly at plzfrontofficemanagement@fairmont.com and reference this review so that we may work to restore your faith in our hotel. I hope that we hear from you soon. Sincerely, Luigi Romaniello Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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B K wrote a review 20 Feb
18 contributions
Always fun time at the restaurant. The staff is always so friendly and accommodating. We have a place in the city but we put family members here while they are visiting. We have also stayed over ourselves in the past here a few times and it’s hands down great.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Luigi Romaniello, General Manager at The Plaza New York - A Fairmont Managed Hotel
Responded 2 days ago
Dear bkZ1629UA, Thank you very much for taking the time to share your wonderful feedback following your recent experience at The Plaza - A Fairmont Managed Hotel. I’m delighted we've had several opportunities to welcome you and your loved ones and that each visit has been exceptional. It makes us so happy to hear that your experiences are 5-star as our staff takes a lot of pride in the service we provide on a daily basis. It was our immense pleasure to host you and we look forward to welcoming you back in the near future. Thank you again! Sincerely, Luigi Romaniello Managing Director
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Amy H wrote a review 19 Feb
1 contribution
My son and I traveled to The Plaza for a quick trip before school started back. It’s not hyperbole when I tell you there is no greater experience than staying at The Plaza! Daniel Brigano and his entire Guest Experience team made our overnight stay completely unforgettable! I loved it so much I stopped by to say to Daniel on a recent trip to NYC and he was just as hospitable!!
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Luigi Romaniello, General Manager at The Plaza New York - A Fairmont Managed Hotel
Responded 2 days ago
Dear amyhC1568TA, Thank you very much for taking the time to share your wonderful feedback following your recent experience at The Plaza - A Fairmont Managed Hotel. I’m delighted we had the opportunity to welcome you and your son, and that you both had such an exceptional time. It makes us so happy to hear that your experience was 5-stars as our staff takes a lot of pride in the service we provide on a daily basis. It was our immense pleasure to host you and we look forward to welcoming you back in the near future. Thank you again! Sincerely, Luigi Romaniello Managing Director
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Amy H wrote a review 19 Feb
2 contributions
Daniel Brigano, Guest Experience Manager, went above and beyond to make sure our time at The Plaza was memorable! He greeted us by name, hosted us for a drink in the champagne bar, gave us a behind the scenes look at the Ballroom and told us stories of events that have taken place there! Daniel and his team always provide second to none service.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Luigi Romaniello, General Manager at The Plaza New York - A Fairmont Managed Hotel
Responded 2 days ago
Dear T7279JHamyh, Thank you very much for taking the time to share your wonderful feedback following your recent experience at The Plaza - A Fairmont Managed Hotel. I’m delighted we had the opportunity to welcome you and that you had such an exceptional time. It makes us so happy to hear that your experience was 5-stars as our staff takes a lot of pride in the service we provide on a daily basis. It was our immense pleasure to host you and we look forward to welcoming you back in the near future. Thank you again! Sincerely, Luigi Romaniello Managing Director
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Courtney W wrote a review 18 Feb
1 contribution
A lovely decadent place to go for tea. The cucumber sandwiches are excellent. The desserts? Fabulous. I love a place where you can have a strong breakfast cocktail without judgement. We lover our server- Fariz is a gem. 10/10 great place to go.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Luigi Romaniello, General Manager at The Plaza New York - A Fairmont Managed Hotel
Responded 2 days ago
Dear C1338NWcourtneyw, Thank you very much for taking the time to share your wonderful feedback following your recent experience at The Plaza - A Fairmont Managed Hotel. I’m delighted we had the opportunity to welcome you and that you had such an exceptional time. It makes us so happy to hear that your experience was 5-stars as our staff takes a lot of pride in the service we provide on a daily basis. It was our immense pleasure to host you and we look forward to welcoming you back in the near future. Thank you again! Sincerely, Luigi Romaniello Managing Director
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 3,875 - RM 6,288 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
plaza new york city, plaza hotel new york city
LOCATION
United StatesNew YorkNew York CityMidtown West / Manhattan / Midtown
NUMBER OF ROOMS
282
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE PLAZA NEW YORK - A FAIRMONT MANAGED HOTEL: UPDATED 2024 Reviews, Price Comparison and 3,493 Photos (New York City) - Tripadvisor

Frequently Asked Questions about The Plaza New York - A Fairmont Managed Hotel
Which popular attractions are close to The Plaza New York - A Fairmont Managed Hotel?
Nearby attractions include St. Thomas Church (0.5 km), Museum of Jewish Heritage (0.4 km), and Tiffany & Co. (0.2 km).
What are some of the property amenities at The Plaza New York - A Fairmont Managed Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at The Plaza New York - A Fairmont Managed Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Plaza New York - A Fairmont Managed Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Plaza New York - A Fairmont Managed Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to The Plaza New York - A Fairmont Managed Hotel?
Conveniently located restaurants include Jams, Loi Estiatorio, and Nerai.
Are there opportunities to exercise at The Plaza New York - A Fairmont Managed Hotel?
Yes, guests have access to a fitness centre during their stay.
Does The Plaza New York - A Fairmont Managed Hotel have airport transportation?
Yes, The Plaza New York - A Fairmont Managed Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Plaza New York - A Fairmont Managed Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Plaza New York - A Fairmont Managed Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Plaza New York - A Fairmont Managed Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.