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The Plaza

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The Plaza
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2,109 Reviews from our TripAdvisor Community

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Showing 1,737: English reviews
A TripAdvisor Member
1 review
Reviewed 1 week ago via mobile

Room was gorgeous. We upgraded to a junior suite and it was great. Some damage to the closet doors but overall very nice. Bed was very comfortable. Concierge was super helpful with helping us book events and printing off tickets. Location was perfect. Check in was quick and painless. Overall it was a great trip. We love staying at the...

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Thank A TripAdvisor Member
Management response:

Dear TripAdvisor Member, On behalf of the entire team at The Plaza I would like to thank you for sharing your experience. We are truly proud that you enjoyed so many aspects of your stay and the Fairmont brand has lived up to your expectations. I'd also greatly appreciate the opportunity to address your feedback regarding furniture. In order to...

Lombard, Illinois
Reviewed 1 week ago via mobile

The location of the hotel is great. It is right across the street from the park. The side of the park with the pool with the turtles. The hotel is somewhat upscale and somewhat old. It's fairly nice and the staff are very friendly. It's a bit overpriced but most things in NYC are.

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Thank LostALot22
Sydney, Australia
Reviewed 2 weeks ago

We stayed at the Sheraton on Times Square 4 nights before we spent one night at the Plaza. We shoudl have stayed at the Sheraton . The service at the Plaza was woeful, no one cared that our room was not ready on time, that basic facilties in the room allocated to us did not work, then a series of...

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2Thank Robert F
Management response:

Dear Robert F, Thank you for taking the time and completing this TripAdvisor review. It is incredibly disappointing to read your comments as this is not normally the feedback we receive about our service or the team. I'd greatly appreciate the opportunity to address all of your feedback and investigate further. In order to so, please email me directly at...

scotland
Reviewed 2 weeks ago

close to Central park, hotel lobby looks nice only had a look inside took photo's of the Plaza hotel good area to stay in buses across the road hot dog stand near by lots of tours starts across the road from Plaza hotel

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Thank floirdagreat
Hopewell, New Jersey
Reviewed 2 weeks ago

Just spend the weekend at the Plaza as a first time guest. It was a great NYC experience. We enjoyed being right next to Central Park on a pretty, but cold weekend. Our room was nice and large, with a huge bathroom. For food, the best part was the Plaza Food Court downstairs with an amazing selection of vendors, all...

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2Thank Stephen D
Management response:

Dear Stephen D, Thank you for taking the time and completing this review. While I wish you had a better experience at The Palm Court, it is feedback like this that we learn from and use to improve. On the other hand I am pleased to find out that you enjoyed so many other aspects of your stay. I would...

County Londonderry, United Kingdom
Reviewed 2 weeks ago via mobile

Beautiful building, georgeous rooms, the food was good but also on the pricey side, the cleaning staff were much politer than the reception staff. It was a good stay, but was just expecting a little more quality considering the reviews I read prior to booking.

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2Thank indrit12345l
Management response:

Dear indrit12345l, Thank you for taking the time and sharing your most recent experience. We are delighted to hear that you enjoyed your stay at The Plaza. While it is always very gratifying to receive positive feedback, The Plaza have been and always will be striving for impeccable 5-star service. I would greatly appreciate the opportunity to address all of...

Jeddah, Saudi Arabia
Reviewed 2 weeks ago via mobile

This is an amazing place to stay in the heart of Manhattan. Central Park, 5th Av. are located just at the corners of the Plaza. Lobby is very classic with live piano and tasty desserts and coffee. In the basement there are plenty of restaurants and coffee shops and few nice boutiques. The staff is really cooperative and friendly. I...

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Thank Haddawi
Management response:

Dear Haddawi, It is always a pleasure to receive such positive feedback and I will be delighted to share your compliments with our team. I am proud that you enjoyed so many aspects of your stay, in particular friendliness of our team. After all, it is the colleagues and the service we provide that so many of our Guests have...

Reviewed 3 weeks ago via mobile

We went there for a weekend get away, everything was just amazing. the hotel was perfect, everything had an attention to detail, room was beautiful and clean, the staff was wonderful, very professional, I will definately go back again, its a must see in NYC. We had the afternoon tea also and it was a great experience.. its an experience...

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1Thank gabrielasunshine
Management response:

Dear gabrielasunshine, It is always a pleasure to receive such a positive feedback. Thank you for your kind words, I will be delighted to share your comments with our entire team. We look forward to having the opportunity to welcome you back next time you return to The Big Apple! Sincerely, Rafal Krywko Director, Guest Experience

Seattle, Washington
Reviewed 3 weeks ago

this hotel is just so breathtaking I can hardly stand it. We snuck into the ballroom and just had a magical time exploring. They have the cutest shopping under the hotel and it is just 5 star all the way. The service impeccable and the highest attention to detail.

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Thank 71travelgirl
Management response:

Dear 71travelgirl, Thank you for taking the time to share your experience with us. Christmas is certainly magical at The Plaza, but summertime has a lot to offer too. Please do email me directly should you decide to visit us again. I can be reached at rafal.krywko@fairmont.com I am looking forward to hearing from you. Sincerely, Rafal Krywko Director, Guest...

Johannesburg, South Africa
Reviewed 3 weeks ago

Gotta love The Plaza. It oozes NYC. Classic hotel that captures the spirit of the City. Very centrally located in midtown near Central Park A bit white glove, a bit touristy, especially with the afternoon tea in the Palm Court, but get over it. Pricey.

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Thank TravelOften1968
Management response:

Dear jasper845, Thank you for taking the time and sharing your experience. We are truly grateful for being considered as the one who captures the spirit of the City. It is the City that never sleeps after all. Sincerely, Rafal Krywko Director, Guest Experience

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Striking the balance between its storied past and limitless future, The Plaza is the ultimate New York City luxury lifestyle destination - an iconic urban resort with a new and contemporary spirit. While traditions remain, such as the opulent grandeur of the Beaux Arts decor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. From the sumptuous decor to the impeccable white glove service, The Plaza is an extraordinary hotel that offers every indulgence. For our suite guests, The Plaza is pleased to offer Butler Service 24 hours a day. ... more   less 

Additional Information about The Plaza

Address: Fifth Avenue at Central Park South, New York City, NY 10019
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: RM2,585 - RM5,603 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Plaza 5*
Number of rooms: 282
Reservation Options:
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Also Known As:
Plaza New York City
Plaza Hotel New York City
Hotel Style:
#22 Spa Hotel in New York City
#51 Green Hotel in New York City
#86 Luxury Hotel in New York City
#104 Business Hotel in New York City
#105 Romantic Hotel in New York City
#132 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Plaza staff and other travellers.
29 questions
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Calgary, Canada
Bedale, United Kingdom

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Questions? Get answers from The Plaza staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As always book early”
 of 5 bubbles 962sammyk, 18 Feb 2017 | Read review
“Any room is excellent of itself.”
 of 5 bubbles Y7375BOrobertf, 11 Feb 2017 | Read review
“Don't worry about the cost”
 of 5 bubbles freemak2, 29 Jan 2017 | Read review
“Must look over Central Park”
 of 5 bubbles BBear52, 5 Jan 2017 | Read review
“The 19th Floor Junior Suite was spacious and extraordinary.”
 of 5 bubbles jackhanney, 4 Jan 2017 | Read review
5 of 5