Four Points by Sheraton New York Downtown
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Room & Suite (6)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
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Updated 07/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Four Points by Sheraton New York Downtown
Updated 07/01/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Business Centre with Internet Access
Conference facilities
Baggage storage
Wifi
Restaurant
Breakfast available
Happy hour
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Telephone
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Location
Full view
100Great for walkers
Grade: 100 out of 100
399Restaurantswithin 0.5 km
65Attractionswithin 0.5 km
Contact
6 Platt Street, New York City, NY 10038-4807
Getting there
Wall StNew York City Subway3 min
Fulton StNew York City Subway3 min
Car HireSee all New York City car hire
507Reviews44Q+A53Room tips
Reviews
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Stayed for three nights. Our room was small and had an odd shape. Bed sheets and covers were very dirty, pillows not comfortable at all. Carpet could also use a deep clean. No mini fridge in the room. Wifi kept disconnecting all the time. Be prepared to wait at least 10/15 minutes for the elevator. This is a 29 story hotel that only has three elevators shared by guests + staff. During our stay, one of the three elevators was not working and another one had an issue with the buttons. Would not stay again.
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Date of stay: June 2022
Helpful
Response from Jessica Soler, Other at Four Points by Sheraton New York Downtown
Responded 6 days ago
Thank you for your feedback Tquinta. I assure you our number one priority is our guests safety and I am sorry this precaution was had to take place during your stay with one of the elevators. Your feedback is truly appreciated and has been shared with the team. We do hope you give us a second chance to make it right.
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I stayed one night on business. There was another traveler's trash in the room. The room was dark and smelled like old socks. Had I been there more than one night, I would have really complained. Save your money.
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Date of stay: June 2022
Helpful
Response from Jessica Soler, Other at Four Points by Sheraton New York Downtown
Responded 6 days ago
HI Compass818871, I'm so sorry to hear your stay was anything less than amazing. I have shared our feedback with our team and we are looking into this immediately. We truly apologize and will continue to work hard to regain your loyalty.
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Despite some housekeeping issues a very comfortable stay. Thank you Alan and Jess on reception... fantastic customer service. Great representation of the company. The hotel is located for easy access to South Street seaport and the Freedom tower The Osborn family
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Date of stay: June 2022Trip type: Travelled with family
Helpful
This is our family vacation, we are staying from 5/28/22 to June 2, 2022. We reserved 2 rooms. One for me & my husband & a 2 queen bed room for our boys. Our room was fine. Our boys first stayed on Rm 710 - smells like something wet that didn't dry right & the air condition was not working. We complained at the reception, they transfer them to Rm 811 - the air condition is not working/our boys stayed there for 2 days. I complained again then they transfer then to Rm 2610 - still the same, air condition still not working. The whole time we stayed there, AC problem in every room. You need to update your AC system. We will never stay at any Sheraton hotel from now on. Terrible!
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Date of stay: June 2022
Rooms
Location
Service
Room Tip: When talking to staff about anything, always ask for the name.
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Helpful
Response from Jessica Soler, Other at Four Points by Sheraton New York Downtown
Responded 3 weeks ago
Thank you for your feedback L9074HQcarlyc. We take feedback very seriously and we promise to take this back to our team and find ways to ensure your concerns were an isolated event. We will continue to work hard to regain your loyalty. We do hope you give us a second chance to make it right. Thank you for staying with us.
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The hotel is perfectly located. Rooms are a bit dated and not everything works but it does the job. The hotel is pretty noisy, so you hear other rooms a bit too good from time to time. However would recommend it for the location and if you are around for business and want a decent price pointZ
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Date of stay: March 2022Trip type: Travelled on business
Helpful
+1
The hotel is a standard mid market business hotel with small rooms. In the middle of multiple other buildings, there are no views. I had a top floor room overlooking some office buildings. The hotel does not have a pool, as most Manhattan hotels do not have pools. They do have a small gym in basement. The hotel is attached to a restaurant bar. Also, there is a small plaza in front of hotel to sit and relax.(since the lobby is tiny) My expectations were to have a clean and comfortable room and I was satisfied. Basic décor. Small bathroom with shower. Wifi was ok with multiple devices. Good housekeeping with free bottled water everyday. Starbucks nearby and Fulton subway close by. Location was good for sightseeing. $50 Uber from LaGuardia. I did have breakfast, limited to 4 menu options, basic but good, Service was prompt. Restaurant dinning room is dark. Finally the best part. Each and every interaction with the front desk Ladies was outstanding. Very friendly and professional. They seem like they enjoy their job. Like I said, satisfied with a clean and comfortable mid level basic business hotel.…
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Date of stay: March 2022
Value
Cleanliness
Service
Helpful
Got to the hotel late at night and there was no one to check us into the hotel. When someone finally arrived they said that they were updating their systems so we had to wait in the lobby for a half an hour instead of being checked in and going to sleep. The person at the front desk was incredibly rude and did not try any workarounds. In the morning I spoke with the hotel and they offered us 25% off of 1 night of our stay even though we were staying for 6 nights. This offer was in my opinion completely ridiculous. I decided to check out after one night. They offered to refund 5 of the 6 nights but I had to pay for my one-night terrible experience. This hotel was rude and awful and an embarrassment to the Marriott/Sheraton brand. I plan on disputing the one night they charged me.…
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Date of stay: April 2022
Value
Cleanliness
Service
Room Tip: Go to another hotel
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Helpful
Response from Jessica Soler, Other at Four Points by Sheraton New York Downtown
Responded 7 Apr 2022
Dear 48eliew, we are so sorry to hear about your arrival and stay with us. I can assure you ensuring our guests have an amazing stay is our # 1 priority and I'm sorry we fell short. We will continue to work hard to regain your loyalty.
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I had a very poor experience staying here. Firstly, I arrived in the room upon check-in with wet towels on the sink and the carpet was stained with some white liquid — both of which I complained about to the concierge. They offered to change my room but they were only able to offer a smaller room than I currently had without offering a lower nightly rate so I refused. The dispensers in the bathroom that were labelled “Shampoo”, “Body Wash” and “Conditioner” all had the same product. I had asked the concierge if it was supposedly like that and they said no so they had called up housekeeping to fix it. As the staff came in, I was told that they were all supposed to be the same. The inconsistency is unacceptable as well as the quality of the toiletries/products provided. Most hotels would at least have a separate conditioner. On my second night, the heaters seemed to stop working so I was shivering all day. I had called to complain about it and they sent in an engineer to reset the system. The next day, it stopped working again. The shower took 5 minutes to heat up too. They had to call in the engineer almost everyday until I had grown tired of it and just slept in a cold room. Lastly, there was hair in the cups that they provided in the bathroom. This is absolutely not the kind of service I was expecting from the hotel as I have stayed in previous Marriott properties with decent to excellent experiences. The poor hygiene is just also very unacceptable.…
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Date of stay: February 2022Trip type: Travelled solo
1 Helpful vote
Helpful
Response from Jessica Soler, Other at Four Points by Sheraton New York Downtown
Responded 12 Mar 2022
Hu dng001, I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and one of our main priorities. Your feedback has been shared with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.
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Pooja housekeeping great job room is supar clean pooja very nice break fast good hotel. Very nice ،، il was nice stay will definitely recommend. Toy friends to visit this hotel thanks so much pooja room is. Very good
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Date of stay: February 2022Trip type: Travelled on business
Helpful
Just had a great 4 days staying at this hotel. The staff were very professional, friendly and accommodating. The room was clean and stocked with towels etc as need. I would not hesitate to recommend this hotel to my fir Edna and will book here again in the future
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Date of stay: December 2021Trip type: Travelled with family
1 Helpful vote
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PRICE RANGE
US$186 - US$295 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityDowntown Manhattan (Downtown) / Financial District
NUMBER OF ROOMS
261
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Claim Your Listing Frequently Asked Questions about Four Points by Sheraton New York Downtown
Which popular attractions are close to Four Points by Sheraton New York Downtown?
Nearby attractions include World Trade Center's Liberty Park (0.2 km), Komnata Quest Manhattan (0.2 km), and Accomplice New York (0.5 km).
What are some of the property amenities at Four Points by Sheraton New York Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Four Points by Sheraton New York Downtown?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Four Points by Sheraton New York Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Four Points by Sheraton New York Downtown?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Four Points by Sheraton New York Downtown?
Conveniently located restaurants include Pisillo Italian Panini, Kuu Ramen, and Manhatta.
Are there opportunities to exercise at Four Points by Sheraton New York Downtown?
Yes, guests have access to a fitness centre during their stay.
Is Four Points by Sheraton New York Downtown located near the city centre?
Yes, it is 0.6 km away from the centre of New York City.
Are any cleaning services offered at Four Points by Sheraton New York Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Points by Sheraton New York Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Four Points by Sheraton New York Downtown?
The staff speaks multiple languages, including English and Spanish.