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Hilton New York Grand Central

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2,262 Reviews from our TripAdvisor Community

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Showing 1,967: English reviews
Glasgow, United Kingdom
Reviewed 7 April 2015

My partner and I recently stayed here for a short break and it was our first time to NYC. The location is fantastic as well as the rooms were lovely and clean. All the staff were polite, friendly and welcoming. In particular a staff member Tess was especially helpful. From checking us in with a huge smile to continually greeting...

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Helpful?
Thank amanda760
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear amanda760, Thank you for the great review of our property especially your kind words about Tess. Tess has always done a great job of taking care of our guests and always lets them know where to go for good food and good drinks outside of the property. We would love to have you back with us again soon. Best...

Reviewed 7 April 2015

Very nice hotel with comfortable rooms, very helpfull and nice staff, but it needs mantenance and some updates to enter the 21th century needs: carpets on the floor, windows quality and wc equipment are old. The staff is great except the concierge - 3 times I needed that service but I had to depend on thegood will (thanks for it)...

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Helpful?
Thank Antonio R
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear ajfrainho, Thank you for sending in your feedback of our property. I am happy to see that you enjoyed our team and that you enjoyed our location. Our concierge team is outsourced and are not as adept to handling our guests needs as our Front Desk team is. I thank you for letting me know as I will be...

Atlanta, United States
Reviewed 7 April 2015

small room (very European feeling). 1980's technology for the Heating/Cooling and lights, and they don't work very well. But good location, clean and reasonably quiet. Understaffed, so hard to get the front desk on the phone. Nice lobby, and they have a small bar and nice work area in the lobby.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Robert B
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Robert B, We greatly appreciate your feedback of our property. We are a smaller property and considered an Historic Hotel of America. In our room we use the Crestron lighting system that is attached to the entire room as opposed to each individual light. I am sorry to hear that you had trouble getting assistance from our staff as...

Basking Ridge, New Jersey
Reviewed 7 April 2015 via mobile

My husband and I recently stayed at this hotel for a short getaway. We are in our early 30s and were looking for a nice quiet hotel to relax in while also being close to good restaurants. The hotel is away from the hustle and bustle of the city which we loved. This provided that relaxing ambiance we were looking...

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Helpful?
1Thank NASHNOOSH
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Nashnoosh, Your 5 star review was a true pleasure to read and I'm happy to see Vito took such great care of you during your stay. Vito is a true ambassador for our property and we were happy to see him recognized. We are located in a quieter area of Manhattan but still offer a close location to most...

Philadelphia, Pennsylvania
Reviewed 7 April 2015 via mobile

The stay was wonderful. Everything went really well. The person in the front desk was especially helpful. I will definely come back here again the next we come back to visit. Thank you so much and keep up the good work!!! :)

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Helpful?
1Thank poolbear126
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Poolbear126, We all loved reading you great review of our property. Our front desk team are all great and work extremely hard to make sure all of our guests leave wanting to come back. We hope you do decide to visit us again soon. Best Wishes, Paul Schwartz

California
Reviewed 7 April 2015

This hotel is very clean and employees are friendly. Kevin Law at the front desk was very helpful. Many restaurants around this location, close to MTA train station. I would definitely come back to this hotel.

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Helpful?
1Thank AnnaLee20152015
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear AnnaLee20152015, Thank you for your short but to the point review of our hotel. We are only 2 short blocks from Grand Central and we have a great proximity to many different shops and restaurants. Kevin is a fine example of great staff we have here on property. We would love to see you back with us again soon....

Mundelein, United States
Reviewed 6 April 2015

Sleepless nights due to adjoining room noisy & loud - were moved to another room after 2 nights. Need better sound proofing between rooms. Once moved to new room, sleepless nights continued due to toilet issue (inside toilet tank leak & toilet kept running & filling itself up every hour) 3 attempts to fix toilet, but maintenance was unsuccessful -actually...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Earl E. S
Paul S, Manager at Hilton New York Grand Central, responded to this review

Dear Earl E. S, I first want to apologize that your experience was not a 5 star one as we hope to provide for all of our guests. I second want to thank you for providing us with this feedback so it gives us the opportunity to improve in some areas. We do have different floor layouts per floor and...

Ft Lauderdale, FL
Reviewed 6 April 2015

Super surprised by the quality and location of this hotel. I came into Penn Station so this was a short walk (even closer to Grand Central). In a nice, quiet east side neighborhood. Basically a straight shot to Times Square and the theatre district. Evening personnel Brian and Robert were amazing! Friendly, helpful, generous and fun! A definite "return to"...

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Helpful?
1Thank Nvizble
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Nvizble, We were all extremely happy to see you give us this amazing 5 star review. We all work extremely hard to make sure all of our guests are taken care of. We are only 2 short blocks from Grand Central and only a 15 minute walk to Times Square. We look forward to having you back with us...

Boston, United States
Reviewed 6 April 2015

I stayed at this location because my usual hotel was sold out. As a business traveler, I do not frequent Hilton hotels and do not want to be bothered with maintenance on a room that I'm staying in for two nights. First impressions, the hallway of the hotel smelled, musty and sour, and also was uncomfortably warm. The room itself...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Ngoc B
Paul S, Manager at Hilton New York Grand Central, responded to this review

Dear Ngoc B, I would like to thank you for taking the time to send in your feedback of our property. It does appear that we did not offer you our best while we had you with us for your recent stay. Our hotel is considered a Historic Hotel of America so we do retain a more traditional style and...

California City, California
Reviewed 6 April 2015

The restaraunt changed but its okay since I am a foodie and like to venture out. Check in was a bit late but thats because I have special request. Kevin law at the front desk remembers me from my last stay which proves his efficiency in his work. The room hasnt change and everyone is helpful here in this Hotel....

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Helpful?
1Thank Sandy S
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Sandy S, Thank you for sharing your review with the TripAdvisor community. Kevin is a great example of how our team does all it can to make sure our guests are happy. We are actually in the process of having our speaker system redone so there will be music very soon in the lobby again. We would to have...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Midtown East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. ... more   less 

Additional Information about Hilton New York Grand Central

Address: 304 East 42nd Street, New York City, NY 10017-5905
Region: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Price Range: RM643 - RM1,749 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton New York Grand Central 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Hilton Manhattan East Hotel New York City
Tudor Hotel United Nations
Crowne Plaza United Nations
Tudor Hotel New York City
Hotel Style:
#142 Business Hotel in New York City
#180 Romantic Hotel in New York City
#189 Luxury Hotel in New York City
#217 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton New York Grand Central staff and other travellers.
29 questions
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Springfield, Missouri
1 month ago
New York City, New York
3 months ago
3 months ago
Denver, Colorado
2 months ago

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Questions? Get answers from Hilton New York Grand Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room with a view”
 of 5 bubbles BikiranR, 19 Feb 2017 | Read review
“'14' rooms appear to have disability access but no view at all- they face a wall.”
 of 5 bubbles ClaireW262, 18 Feb 2017 | Read review
“High and towards the back.”
 of 5 bubbles 245runef, 29 Jan 2017 | Read review
“Not sure as it is the first time I've stayed here but the room I had was good so was happy with it.”
 of 5 bubbles Karen_SB6344FF, 26 Jan 2017 | Read review
“Call when or begore you book.”
 of 5 bubbles Janis99, 17 Jan 2017 | Read review
5 of 5