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Hilton New York Grand Central

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Hilton New York Grand Central
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2,255 Reviews from our TripAdvisor Community

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Showing 1,960: English reviews
Reviewed 21 January 2015 via mobile

We just booked a room to stay in the city in the next few weeks. Tess was wonderful to work with, she listened to our needs and helped us with getting a fantastic room. Tess is so cheerful, accommodating, helpful, professional and sweet! We can't wait to stay at the Hilton!

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Helpful?
Thank Muyeni
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Muyeni, Thank you for sharing this great review of our property. Tess is an all star at our Front Desk and she always makes sure any guest she interacts with is given the highest level of service. I will be sure to share this review with her and ensure she keeps up the great work. Yours in Hospitality, Paul...

Englewood, New Jersey
Reviewed 20 January 2015

We stayed at this hotel around Christmas and as always we had a very enjoyable experience. Once again the hotel's manager, Harris, was very accommodating. He made sure that our stay was special. I would highly recommend this hotel not only for the staff and amenities but also it's convenient location to shops and restaurants.

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Helpful?
Thank Liz S
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Liz S, Thank you for taking the time to send in a great review of our property. We are all glad to see that you enjoyed your time with us and I personally was pleased to see that Harris was able to take such great care of you. We look forward to having you stay with us again in...

New Jersey
Reviewed 18 January 2015

What I liked: (1) on the Mid-town Manhattan scale, this is a neighborhoody location and there is some serenity to the experience. (2) sleep quality: no sound from other rooms or hallway (good construction) and a comfortable bed. (3) if you accept that it is a fitness "room" and not a center, it does the trick. Equipment was in good...

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Helpful?
1Thank njkvr
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear NJKVR, Thank you for sending in your review of our property. It does appear that you enjoyed your time with us and overall like our property especially the rooms. I was happy to read you were able to acknowledge that our rooms were good and that you enjoyed our beds. We just installed all new Hilton Serenity set beds...

Minneasota, United States
Reviewed 18 January 2015

Great place to stay in NYC. I expected it to be a little better since we were in NYC, but I guess it was great for NYC. The room was a little small but cozy and comfortable. We enjoyed our stay there.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Mackeline W
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Mackeline W, I wanted to personally thank you for sharing your review with us. I was happy to see you enjoyed your time but it does seem as if the size of the room did affect your overall stay with us. I see that you stayed in one of our standard rooms and on your next visit please be...

Colchester, United Kingdom
Reviewed 16 January 2015

This was my 3rd trip to New York this year on business and it was third time lucky as my previous two stays were very poor. Although the hotel was undergoing renovation for the restaurant and bar I was very impressed with the service, location and rooms. The room was a good size with a high spec bathroom and comfortable...

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Helpful?
1Thank Robsyd1
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear robsyd1, Thank you for sending in your great 5 star review of our property. It was a pleasure to see that you still decided to send in a review despite staying here back in November. There have been many changes as our renovation has been completed as of the end of November. We look forward to having stay back...

Sydney, Australia
Reviewed 16 January 2015

Was spending New Year in NYC and had two nights at the Gramercy Park and then two nights here - two very different hotels. Hilton to me is generally reliable and you know what you are getting in terms of a solid, mostly modern, business style hotel. The HME pitches itself as being more a boutique style which I mostly...

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Helpful?
5Thank wockinwod
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear wockingwod, We all greatly appreciate you taking the time to share your review with our property. Your feedback is essential for us to improve the overall quality of our service and our product. I have gone over this review with key members of my management staff to remind our team to provide the highest level of service to all...

Reviewed 15 January 2015

I hesitate to write this review because I don't want a lot of people staying here! It's been my favorite quiet yet convenient hotel for business. Wonderful, friendly staff, awesome service. 1 block from a Starbuck's and 2 blocks from The Capital Grille. Good for running outside, but I wish their fitness centre were bigger. Very terrific doormen to help...

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Helpful?
2Thank EastCoastJackie
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear EastCoastJackie, We love having you with us and we will always make sure to have a room for you when you need to stay with us. We have an excellent location that is only steps away from the UN, 2 blocks from Grand Central Station, and we have an abundance of restaurants that are right nearby. Our staff is...

Glasgow
Reviewed 14 January 2015

We enjoyed our three night stay here very much. The hotel is very well located and within walking distance of all main attractions - Central Station, Times Square, Empire State Building and Central Park etc. We were very pleased with our spacious room which had a large balcony overlooking the Hudson River. The bathroom was a good size with a...

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Helpful?
1Thank RonaDouglas
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear RonaDouglas, We all greatly appreciate you taking the time to send in your review of our property. It was a pleasure to read you enjoyed your time with us and got to have great positive interactions with some members of our staff. I have looked up your reservation and made sure our Engineering team takes a look at the...

Ankara
Reviewed 14 January 2015

* Rooms are very small. * Hallway at all floors are very narrow * Air conditioner is working noisy * Bathrooms are very cold and air conditioner or any similar heating system are not working at bathrooms. * The location of the Hotel is not good at other Hotels. It is note very close to Time Square, 5ft Avenue and...

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Helpful?
Thank seryum
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Seryum, I would like to thank you for taking the time to send in your feedback of our property. It is unfortunate that you did not enjoy your time with us and I know that we have a better property than what you have stated in your review. While we are not directly in the middle of Times Square...

sterling heights, United States
Reviewed 12 January 2015

Stayed in the room with jetted tub and balcony. The balcony was large and had views overlooking Tudor City and you could see the water down the street. The Jetted tub worked but could use some updating. Overall I really enjoyed my stay. The room and bathroom were both clean a very large. Windows on 3 sides yet still private.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Wendy H
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear WendyH, We all appreciate the great review you left of our property. We have a great boutique property with great sized rooms that have amazing views of Tudor City a very unknown area of NYC that must be seen by any traveler. Our balcony rooms are some of our premier rooms and are a rarity in New York City...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Midtown East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. ... more   less 

Additional Information about Hilton New York Grand Central

Address: 304 East 42nd Street, New York City, NY 10017-5905
Region: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Price Range: RM642 - RM1,729 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton New York Grand Central 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Hilton Manhattan East Hotel New York City
Tudor Hotel United Nations
Crowne Plaza United Nations
Tudor Hotel New York City
Hotel Style:
#142 Business Hotel in New York City
#180 Romantic Hotel in New York City
#189 Luxury Hotel in New York City
#217 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton New York Grand Central staff and other travellers.
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Springfield, Missouri
1 month ago
New York City, New York
3 months ago
3 months ago
Denver, Colorado
2 months ago

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Questions? Get answers from Hilton New York Grand Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“'14' rooms appear to have disability access but no view at all- they face a wall.”
 of 5 bubbles ClaireW262, 18 Feb 2017 | Read review
“High and towards the back.”
 of 5 bubbles 245runef, 29 Jan 2017 | Read review
“Not sure as it is the first time I've stayed here but the room I had was good so was happy with it.”
 of 5 bubbles Karen_SB6344FF, 26 Jan 2017 | Read review
“Call when or begore you book.”
 of 5 bubbles Janis99, 17 Jan 2017 | Read review
“ask for a room with an outside view”
 of 5 bubbles JosephS52, 12 Jan 2017 | Read review
5 of 5