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The Watson Hotel

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4,045 Reviews from our TripAdvisor Community

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Showing 2,974: English reviews
Charleston, South Carolina
Reviewed 22 August 2013

This hotel continues to upgrade its facility: new 40" HDTV in all rooms, free wifi throughout, and room renovation nearing the halfway mark. Check-in staff are all pleasant and helpful -- I had a couple of small requests and my questions were taken care of quickly and cheerfully -- that kind of attitude gives you a good feeling about the...

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Helpful?
Thank palekh
Jasmin O, Front Office Manager at The Watson Hotel, responded to this review

Dear palekh Thank you for your wonderful review of your recent stay and for sharing your great experience at the Holiday Inn Midtown. Your comments were shared with the front desk staff and we are all happy to hear that the entire staff was pleasant and helpful as it is our goal to provide excellent and genuine caring service. Our...

Tallahassee
Reviewed 22 August 2013

My wife and I stayed at this hotel for a week. I was at a conference. My wife on vaca. Overall our stay was great. Staff was friendly and helpful. Can't beat the location. Hotel was clean. Only negative of note was the air conditioner. Called the front desk first night. They sent up maintenance - had to encourage the...

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Helpful?
Thank Tally Baseball Family
Jasmin O, Front Office Manager at The Watson Hotel, responded to this review

Dear Tally Baseball Fan Thank you for writing your comments and sharing your overall experience with us. Your comments on our staff are greatly appreciated. Thank you for sharing your experience of the staff being friendly and helpful. I sincerely apologize the AC unit was not cooling and have shared your comments with our Engineering Director which is currently working...

Davie, Florida
Reviewed 22 August 2013

Staying at this hotel was not what I expected for a HOLIDAY INN. I booked through HI website and was not informed the hotel was under renovations. The room I was assigned had several issues including the a/c, holes in the blackout curtains, uncomfortable, hard beds and furniture in the hallways. If the website would have told me about the...

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Helpful?
1Thank Nole13
Jasmin O, Front Office Manager at The Watson Hotel, responded to this review

. Dear Nole13 Thank you for sharing your experience as we genuinely values our guest feedback. Please allow me this opportunity to apologize for your less than pleasant experience due to our non-renovated rooms. We are currently renovating all of our rooms at the Holiday Inn Midtown. One tower is almost fully completed and we will continue to renovate until...

Ayr, United Kingdom
Reviewed 21 August 2013

Good location for us, since we planned to explore Manhattan in a general sense. Dated but acceptable common areas, very tired and unattractive room with noisy a/c that did very little. In fairness, NY was in the midst of a heat-wave, but the room was always unpleasantly stuffy and humid. We were there eight nights and twice the room was...

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Helpful?
Thank Ashley H
Jasmin O, Front Office Manager at The Watson Hotel, responded to this review

Dear Ashley H Thank you for taking the time to write your comments of your recent stay with us. It's great to know that you were able to enjoy the location and explore manhattan. I sincerely apologize that you had a less than pleasant stay due to the room accomoodation provided and for the high impact it caused due to...

london
Reviewed 19 August 2013

This was out first stay in New York. Hotel lobby was clean but dated. Staff was efficient but not friendly. Room was larger than expected but had a strong mouldy smell. Couldn't use the closet because the smell was so horrible. On the plus side, the bed was comfortable. We had four people in our room and only had three...

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Helpful?
1Thank jobrowm
Jasmin O, Front Office Manager at The Watson Hotel, responded to this review

Dear jobrown Thank you for taking the time to write and share your feedback with us. I sincerely apologize the staff were efficient but not friendly;which we genuinely apologize that our service was not outstanding. I have shared your comments with the staff for improvement in our service level and our goal together as we do value your business and...

Melbourne, Australia
Reviewed 16 August 2013

If you're after value for money, then Holiday Inn 57th Street is perfect. It's not a far walk from Time Square, with many restaurant & convenience stores options available at your door step. Pool and gym is great. My only gripe was that customer service was obviously not a Priority here. Throughout our 6 night stay, there was a young...

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Helpful?
3Thank Lynhmyster
Jasmin O, Front Office Manager at The Watson Hotel, responded to this review

Dear Lynhmyster Thank you for sharing your experience at the Holiday Inn Midtown. It's great to know that your were able to enjoy the pool and the gym at our hotel. I sincerely apologize for any lack of service during your stay and have share your comments with the staff for further improvement as our goal is to provide excellent...

New York
Reviewed 14 August 2013

Review collected in partnership with Easytobook.com
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Thank wirralways
Jasmin O, Guest Service Manager at The Watson Hotel, responded to this review

Chicago, Illinois
Reviewed 12 August 2013

If you're looking for one of the few well prices hotel rooms with multiple beds in NYC, this is your place. The rooms were well sized, the location was very good, and the staff was very helpful. Upon arrival I found out they didn't have a room with 2 beds left, however they quickly offered me two 1 bed rooms...

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1Thank BujTravels B
Jasmin O, Guest Service Manager at The Watson Hotel, responded to this review

Dear BujTravels B, Thank you very much for your positive comments about the Holiday Inn Midtown on 57th street! We truly appreciate your feedback and are very happy to hear you felt safe and comfortable throughout your stay with us. Our staff takes great pride in providing excellent assistance to all of our guests, so I will be sure to...

Reviewed 11 August 2013

Great base to stay in NY - met all our needs , special mention to Newlove helping us with our luggage & organising taxi . Rooms clean & serviced daily, lifts need to be updated , great pool just didn't have time to use it

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Helpful?
1Thank Julie R
Jasmin O, Guest Service Manager at The Watson Hotel, responded to this review

Dear Julie R, Thank you very much for your positive review! We are very happy to hear the Holiday Inn Midtown met all of your needs, and will be passing your kind words along to Newlove who will be very happy to know you mentioned him. Please know I will be sending your feedback regarding our elevators to the Director...

Nashville, TN
Reviewed 11 August 2013

We stayed our first two nights in NY right in Times Square...then moved over to this hotel, so this place was a bit out of the way. We had a hard time finding food...we had picky kids with us...so we had to walk a distance to go to places they would like to eat at. The hotel is old... dated...low...

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Helpful?
1Thank vabbey
Jasmin O, Guest Service Manager at The Watson Hotel, responded to this review

Dear vabbey, Thank you very much for your feedback. Please e-mail us with further details to mail@hi57.com, attention Manager. Sincerely, Tara Pizzi Guest Service Manager

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about The Watson Hotel

Address: 440 West 57th Street, New York City, NY 10019-3013 (Formerly Holiday Inn Midtown / 57th St)
Region: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Price Range: RM374 - RM1,721 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Watson Hotel 4*
Number of rooms: 597
Reservation Options:
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Also Known As:
Holiday Inn Midtown New York
Holiday Inn New York City
Holiday Inn Nyc
Holiday Inn Times Square
Holiday Inn Midtown 57th Street
Holiday Inn Midtown Manhattan
New York City Holiday Inn
Holiday Inn Manhattan Midtown
Hotel Style:
#205 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Watson Hotel staff and other travellers.
130 questions
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Questions? Get answers from The Watson Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would say to try to stay on 12th floor or above in the main building. It was pretty quiet during our stay.”
  • Beautiful Evening looking out at Time Square
  • Daytime View of Buildings in Time Square
 of 5 bubbles 641JoanO, 25 Feb 2017 | Read review
“King bed rooms are quite roomy.”
 of 5 bubbles palekh, 22 Feb 2017 | Read review
“Choose a hotel that offers better service”
 of 5 bubbles 357sg, 13 Feb 2017 | Read review
“Our room on the 11th floor was very quiet.”
  • We were on the 11th floor. The sun was setting.
 of 5 bubbles SarahK281, 6 Feb 2017 | Read review
“Ask to be higher up you get to see better views (see pic)”
 of 5 bubbles neilk359, 4 Feb 2017 | Read review
5 of 5