We’ve got a Beautiful room , and the hotel as a good emplacement at NYC , just right time square … the manager was very nice to us , when we’ve had some problems to solve with the room. Big bed Queen size and an amazing bathroom . The personnel is very smiley and kind if you ask for something .
My parents stayed at the Hotel Edison in 1951 on their honeymoon and came back to celebrate their 70th anniversary . They were treated like roylaty by the entire staff and i can not say enought wonderful things about the hotel and the staff . The customer service can not be beat and the staff can not do enough for their guests . The hotel is very old time elegant and the rooms are nice and clean and Covid safe. They upgraded my mom and dad to a suite which was lovely adn due to their age they had a walk in shower , which was very thoughful. Security is tight , you can not get up to the rooms withought a key car , which you also need for the elevator . My parents raved about the staff and the service that they received . The Edison had a team meeting before my parents arrival to let the staff know about the special occassion , so everyone greeted them by name and congratulated them on their anniversary .Special thanks to Scott and Rommel for making this a perfect weekend . MY parents are planning on returning for the 75th . i live in Manhattan and am going to send all of my out of town guests to The Hotel Edison because it is beautiful, clean and safe and they treat everyone like family . Thank you to all the staff as you made this weekend so special !!!…
Very Nice n Humble. His name is Keith at hotel edisson NY Time Square. He is really good at his Job and if anything, i will lounge at the same Hotel again because of him. Thumps Up. He took bery good care of our Stuff and was always ready to help
My husband and I were in NYC for Pride. The Edison is perfectly located close to Times Square and the theatres. They have a Happy Hour in the lobby for the guests. Rommel, who works at the Edison, seemed to be the one in charge. He welcomed everyone and made for such a fun time! Really friendly guy!!
Love the Hotel Edison - it is so convenient to so many theaters. The Grab n Go is such a deal and able to be used at the two restraunts in the lobby. With coffee in the room, complimentary water and wifi, so many extras that are so appreciated! The staff made me feel so welcome always with a kind word and friendly smile. There Guest Services are to be commended!
Hotel Edison was the perfect accommodation. The property was clean, the water pressure was great, bed was comfortable. Right in the heart of Time Square, the staff was always present, friendly, and quick to be proactive or respond to any requests.
You could not find a better location in NYC, literally a minute walk from Times Square, the heart of it all. Super friendly staff, from reception to security. Clean, comfortable beds and three restaurant choices for breakfast. Sit in or grab and go. Concierge services where you can book trips/shows or grab a safe taxi. Check in was smooth and we had no issues with the reserve deposit being taken from a card, we paid in cash on check out and money was refunded within 24 hours. Top tips, use the back door for a less busy exit entry to sidewalks and secure a room on floor 8 or above. They've been renovated to a fabulous standard. We were originally on floor 3 and asked to be moved, Marisella on reception couldn't have been more helpful. Amazing Art Deco ordinal design in the public areas and this has been sympathetically replicated throughout the refurbished rooms. When I revisit NYC, I will be a returning guest to The Edison. Keep up the good work my friends.…
The front desk here is awful. They were so rude to us and wouldn't let us check in because the name on my hotels.com app did not match what they had in the system. We had a group of 8 and had a horrible travel day (cancelled flights, etc.) it was 1:30 in the morning and the female at the desk was absolutely awful. Mind you they had already charged my credit card....... Throughout our stay they were never helpful, always hateful and acted like you were asking for gold to get a dang bottle of water. I have never ever written a negative review but i have ever experienced this level and rude and no help. Every time any of us asked anything they acted like they were totally put out. *The restaurant staff was great. Enjoyed it every time.*
We spent 9 activityfilled days in NYC. Since it was our first time the hotel location was perfect as We could walk to most of the tourist attractions. When We wanted to go further away there was always a subwaystation close by. The hotel was clean and lots of fast elevators. We stayed in a signature room and it was spacious and the beds were comfortable and big. No problem to sleep three in a double room , and We are all over 6ft. Grab-n-Go breakfast worked fine and all the staff were very friendly.
Really enjoyed our stay great location however it was bitter sweet as despite sending emails we still are waiting for our deposit to be returned We stayed in April and when we checked in were told it would be returned within 3 weeks its now end of June and no sign of it THIS IS UNACCEPTABLE!!!!