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Grand Hyatt New York

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7,621 Reviews from our TripAdvisor Community

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Showing 6,046: English reviews
Newport, United Kingdom
Reviewed 2 days ago NEW

my sister and I stayed at this hotel in September. We had travelled to New York from the UK and stayed here after attending a funeral. I am registered disabled due to poor mobility therefore the location was good. we had checked our room rate on Booking.com and were in the process of booking our room when we were approached...

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Helpful?
Thank cgcarolew
Cirencester
Reviewed 3 days ago NEW

Great location, good hotel in fantastic city! Very welcoming staff. Next time I would upgrade the room as the standard could be better. Well worth the money though. Would recommend as this was the 3rd time staying there!

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Thank 332michaelandrewc
Las Vegas, Nevada
Reviewed 4 days ago NEW

Imagine sitting down on your Grand Hyatt bed and you feel the foam and coils pop out of the mattress. Well, this happened here and when I lifted up the sheet, I saw the mattress had been cut open! Same thing in a different room. I don't want to know what is going with that but I can tell you...

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Helpful?
1Thank herculepoirot
GuestExperienceGHNY, General Manager at Grand Hyatt New York, responded to this review

Dear herculepoirot, Thank you for sharing your valuable feedback with us. While we are delighted to hear that you enjoyed the exceptional service of our team, we regret that you encountered an issue with your mattress during your stay. Providing clean and comfortable accommodations is our top priority at Grand Hyatt New York and we can assure you that the...

New Hampshire
Reviewed 5 days ago NEW

This is the second time I have stayed in the Grand Hyatt, and the experience has been consistent in most respects. The rooms are not up to the standard of a $500 per night hotel in NYC, with features such as NO REAL DESK, a mini-fridge plopped in the entry way instead of in the misplaced credenza, and a "deluxe"...

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Thank Delegator
Mystic, Connecticut
Reviewed 5 days ago NEWvia mobile

We went there for the Thanksgiving parade. We stayed only one night. Let's start with the good things-perfect location, right next to Grand Central Station. The room was spacious and the staff was friendly. When we went upstairs to our room-the bathroom was very dirty (hair on the floor and in the shower area, brown spots around the toilet bowl,...

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Helpful?
Thank nadeto007
GuestExperienceGHNY, General Manager at Grand Hyatt New York, responded to this review

Dear nadeto007, We appreciate you taking a moment to share your experience with us. It is comforting to discover that you found our location to be convenient to your travels. However, the challenges you encountered with your guest room concern us, as comfort and cleanliness are number one priorities of ours. We encourage you to contact us directly so we...

Alabama
Reviewed 5 days ago NEW

Staff was exceptional. Rooms were quiet and tranquil. Loved crashing after a long few days in the city. Bathroom and shower were perfect. Staff met or exceeded all expectations. Was contacted on the way from airport to let me know my room would be ready

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Thank dromano13
Cohasset
Reviewed 5 days ago NEW

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Thank Dan O
Houston, United States
Reviewed 5 days ago NEW

The Grand Hyatt - in a great location in NYC is a bit tired and suffers from high traffic. A commodity hotel at best. The rooms are not impressive and are starting to have a run-down feel. I have stayed in this hotel numerous times and this was the least impressive experience.

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Thank W1096UXrobertl
Norman, Oklahoma
Reviewed 5 days ago NEW

It was a great experience and the hotel was very nice! The staff went above and beyond to make our stay easy. They helped us print off items for our flight as well as tickets to shows we were attending!

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Thank 390christopherj
Yangon (Rangoon), Myanmar
Reviewed 5 days ago NEW

1. The bathroom was dirty and remained dirty even after I told the front desk 2. There were no ammenities (diamond member). When I asked, they threw some shampoo and soap in a plastic bag and left it on the console. 3. The chest was not dusted the entire stay (6 nights) 4. The mini bar did not work. A...

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Helpful?
Thank ameliaamit
GuestExperienceGHNY, General Manager at Grand Hyatt New York, responded to this review

Dear ameliaamit, Thank you for sharing your review with us. We regret to hear that your overall experience at our property was anything but exceptional. It sounds as though there was a serious lapse in service, as well and accommodations during your stay. Cleanliness and comfort are very important to us, and it is clear that this was not evident...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 

Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017-8500
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: RM856 - RM2,758 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Cancelon, Orbitz, Odigeo, Hotels.com and Hyatt Hotels Corporation so you can book your Grand Hyatt New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hyatt Hotel New York City
Hotel Hyatt New York
Grand Hotel Hyatt New York
New York City Grand Hyatt Hotel
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt
Hotel Style:
#42 Green Hotel in New York City
#191 Luxury Hotel in New York City
#199 Romantic Hotel in New York City
#210 Family Hotel in New York City
#218 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt New York staff and other travellers.
59 questions
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Questions? Get answers from Grand Hyatt New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view to the south or of the Chrysler building, because some rooms look onto buildings that will make you keep your shades closed.”
 of 5 bubbles Delegator, 5 Dec 2016 | Read review
“I did not receive a good room so I have nothing to suggest”
 of 5 bubbles ameliaamit, 5 Dec 2016 | Read review
“Choose rooms on the South side!”
 of 5 bubbles 825dans, 1 Dec 2016 | Read review
“Best place in Manhattan”
 of 5 bubbles 772alvaroc, 29 Nov 2016 | Read review
“Stay away from elevators or the main elevator hall, there are lots of guests and people come in late in NYC”
 of 5 bubbles Zesty321, 27 Nov 2016 | Read review
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