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Herald Square Hotel

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1,627 Reviews from our TripAdvisor Community

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Showing 998: English reviews
East Sussex, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW via mobile

Comfortable hotel, currently undergoing a big refurb, which wasn't a problem except for less room at breakfast. Staff were all extremely helpful and friendly, room was clean and bed was very comfortable. Breakfast was not much to shout about, but otherwise a good stay

Helpful?
Thank Catherine W
1 review
Reviewed 1 week ago via mobile

Twin room was very spacious. Staff were helpful. Location was extremely central. Lots of places to eat nearby. However Heating was noisy, breakfast was just pastries if there were any left! Overall very good and would recommend.

Helpful?
Thank Michelle F
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Michelle, Thank you so much for your fantastic review! Here at the Herald Square Hotel, we take pride in making our guests' stay as comfortable and relaxing as possible. Our ideal location makes it all the more important to provide our guests with a pleasant place to return to after a day of shopping or exploring the city. We... More 

County Dublin, Ireland
Level Contributor
5 reviews
3 hotel reviews
Reviewed 1 week ago

My partner and I have stayed recently at this hotel for 5 Nights, staff greeted us with the expected courtesies. Room was cosy (small but comfortable) Bed was extremely comfortable, we had a street view as we needed a room with a window and it was fine not too much noise. One of the staff didn't get his name he... More 

Helpful?
Thank Kupcake_Slayer
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Kupcake-Slayer, We would like to thank you for choosing Herald Square Hotel and for submitting a generous review. We are glad you enjoyed your stay and our staff was able to help make your stay more enjoyable. The next time you come to New York we hop you choose to return with us as we would love to have... More 

Roswell, Georgia
Level Contributor
40 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago

PROS: As I'm sure you realize, this hotel is in a superb location and is a reasonable cost. The staff was friendly, the room was clean, the bed was comfortable, and at least where our room was located, it was pretty quiet. FACTS: The hotel is currently undergoing renovation which it definitely needs. No room service or food vending machines... More 

Helpful?
Thank SugarLillie
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear sugarlillie, Thank you for your fantastic review, and for choosing Herald Square Hotel. As far as our location as you have realized we are located near so many attractions in New York City such as The Empire State Building, Times Square, Madison Square Garden, and some shopping areas along Herald Square. Our continental breakfast ends at 10 and we... More 

Durham, NC
Level Contributor
45 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 2 weeks ago

The nicest thing about this hotel is the lovely marquee in front. Otherwise is it was shabby and rundown with no effort at decoration. The room was small, but not the smallest you'll find in NY. Adequate for one person, would be crowded for two. The walls were plain white with no pictures or any other decoration. Plain Venetian blinds... More 

Helpful?
Thank ajwhee
Maribel V, Manager at Herald Square Hotel, responded to this review

Thank you for choosing Herald Square Hotel and for your review, your feedback is important to us. We are disheartened to hear that your stay with us was less than you expected. We take pride in providing the best service we possibly can and hope you'll allow us to remedy this situation. Our location is a great one. Close to... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

Very nice rooms, super bathrooms and very nice staff. The lobby is under renovation, but it looks like it will be great. Two very nice quality restaurants two minutes away. The location is very central and easy access to everything

Helpful?
Thank Russ B
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Russ B, Thank you so much for your fantastic review! Here at the Herald Square Hotel, we take pride in making our guests' stay as comfortable and relaxing as possible. Our ideal location makes it all the more important to provide our guests with a pleasant place to return to after a day of shopping or exploring the city.... More 

Dublin, Ireland
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 weeks ago

Perfect midtown location. Disappointed they cancelled my booking pre marathon. They were engaging with me on email my VISA was declined, fair enough, I explained it was lost and replaced, so I'd a new number. I asked them what to do to ensure booking was held. No response, they just cancelled my stay. I was lucky to rebook. Breakfast was... More 

Helpful?
Thank faircomments2014
Maribel V, Manager at Herald Square Hotel, responded to this review

Thank you for choosing Herald Square Hotel and for your review, your feedback is important to us. We are disheartened to hear that your stay with us was less than you expected. We take pride in providing the best service we possibly can and hope you'll allow us to remedy this situation. Our location is a great one. Close to... More 

Jerusalem, Israel
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 2 weeks ago

The important thing when booking this hotel is to keep your expectations low. If you just want a room to sleep in Manhattan, a comfortable in a good location for many of the sites, an easy walk to Penn station, Broadway and lots of shops- then this hotel is ideal. The bed was comfortable, the room was clean and the... More 

Helpful?
Thank Rina S
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear Rina, Thank you for your generous review and for choosing Herald Square Hotel. We are glad you enjoyed your stay and was able to sight see around the area. We are happy to hear that the bed was comfortable and you was able to enjoy your stay in New York City. We hope during your next stay you choose... More 

Nottingham, United Kingdom
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 3 weeks ago

Stayed here for 3 nights on a romantic break. Great location, fancy façade, but that’s where it ends. Poor room, numerous defects, small TV. Our inward-facing room had virtually no natural light, nor ventilation, and felt grubby though not actually dirty. In addition, there were 3 significant faults. 1. The AC unit was broken. The settings knob was broken and... More 

Helpful?
1 Thank beachandsunmonkey
Maribel V, Manager at Herald Square Hotel, responded to this review

Thank you for choosing Herald Square Hotel and for your review, your feedback is important to us. We are disheartened to hear that your stay with us was less than you expected. We take pride in providing the best service we possibly can and hope you'll allow us to remedy this situation. Our location is a great one. Close to... More 

County Cork, Ireland
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 weeks ago via mobile

Very central for shopping and theatres, few mins stroll to Macy's, rooms cleaned promptly, very comfortable beds, typical size rooms for Manhsttan, continental breakfast, hotel not too big in size, ideal location. Wifi v important for teenagers and it was fast enough too so that was a great bonus for them. Safe, secure, so be " a part of it"... More 

Helpful?
Thank KSH321
Maribel V, Manager at Herald Square Hotel, responded to this review

Dear KSH321, Thank you so much for taking the time to write a review. We are so glad that you enjoyed your stay here. Reviews such as these are vital to us we hope to see you again on your next trip to New York City. Many thanks, Niasia J. More 

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
Official Description (provided by the hotel)
Close walking distance to the Empire State Building, Madison Square Garden and Macy's.Close to the Theater District, Times Square, radio City Music Hall and Rockefeller Center.Beautiful newly renovated rooms.Complimentary coffee machine in the lounge area.24 hours front desk and concierge service.Non Smoking throughout.Free wireless internet access.A hotel you can recommend to your clients, friends and family. ... more   less 

Additional Information about Herald Square Hotel

Address: 19 West 31st Street, New York City, NY 10001-4402
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: RM674 - RM2,206 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Herald Square Hotel 3*
Number of rooms: 98
Reservation Options:
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Also Known As:
Hotel Herald Square
Herald Square Hotel New York
Hotel Style:
#237 Romantic Hotel in New York City
#240 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Herald Square Hotel staff and other travellers.
48 questions
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Questions? Get answers from Herald Square Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always go for height on the floors to minimise 24/7 NYC traffic and construction noise”
 of 5 bubbles faircomments2014, 18 Nov 2016 | Read review
“Avoid Room 406”
 of 5 bubbles Rickapoodlie, 3 Nov 2016 | Read review
“Most room refurbished in last two years so all good”
 of 5 bubbles joannedrewery, 2 Nov 2016 | Read review
“Ask for a higher floor.”
 of 5 bubbles Me1608, 25 Oct 2016 | Read review
“Ask for a room on a higher level”
 of 5 bubbles 599juliec, 5 Oct 2016 | Read review
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