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Crowne Plaza Times Square Manhattan

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9,176 Reviews from our TripAdvisor Community

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Showing 7,024: English reviews
Reviewed 20 November 2014

If you are treveling to nyc near broadway or times square the crown plaza is the worst option We went to spend halloween at nyc. We pay for two elite level rooms and we recived a 2 star quality rooms with no service at all and very rude personell. If you are treveling to times square or broadway area you...

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Helpful?
2Thank Sergio H
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Sergio, Thank you for your candid review. We're disheartened to hear about your stay. We take comments such as yours very seriously. I'd like to preface that by saying, your safety and security are top priority. If a robbery did occur, our security team would consult with our guests and would contact the authorities immediately. We're sorry to hear...

Reviewed 20 November 2014

We booked a 4 night stay at this hotel to celebrate our son's 21st birthday. My wife spoke to Nadia Rodrigues to coordinate the special occasion. Nadia went beyond her call of duty and arranged special rooms for us and for our son. She also arranged sparkling wine and chocolates in his room to celebrate the occasion. To top it...

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Helpful?
3Thank Jeff H
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Jeff, Thank you very much for your review! So glad to hear about your stay. Nadia is just great, is she not? A people's person with a great mind for customer service. We hope your son enjoyed the many amenities. We'll be glad to have you again in the near future. Thank you again for staying with us and...

bristol
Reviewed 20 November 2014 via mobile

We stayed as in s family room with two adults and two teenage children. The hotel has a great location with Times Square right on the door step. We stayed on the 40th floor and had great views of Times Square, the Empire State Building and the Manhattan skyline from our window. The hotel has a modern decor and the...

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Helpful?
2Thank bristolrobinson
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello bristolrobinson, Thank you for your review! We're glad to hear from you. Our location is great for guests wanting to be in the hustle and bustle of Times Square. The view is breathtaking up there. We personally enjoy the Hudson river view. We hope you all had a lovely time and we can't wait to welcome you back again....

Malden, Massachusetts
Reviewed 19 November 2014

Everyone at the hotel was very pleasant. Daniel at check in confirmed a roll in shower, however, the room had a bathtub and we had to wait about 30 minutes to get our room changed. The hotel room was good but did not have a mini fridge. Beds were very comfortable. Mom has a lot of difficulty walking -- the...

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Helpful?
2Thank Diane J
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Diane, Thank you kindly for the lovely review. We're so glad to know you had a great stay with us. We hope your mom had a fantastic stay and we hope she didn't have to walk around too much. We do apologize about not having a mini fridge. We're continuing to work to improve our room amenities and we'll...

Grantham, United Kingdom
Reviewed 19 November 2014

We arrived slightly early, 1.45pm, but were told our rooms would be ready by 2.30. We went and had a drink in the bar, and when we went back over an hr later to reception our rooms were still not ready. The next hr was an absolute nightmare, we were sent up to one of our two rooms which was...

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Helpful?
1Thank Lucy B
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi Lucy! Thank you for the review! We're so happy to hear from you. I'm so sorry to hear about your horrible first hour in our property! That is not what we want and it seems we had our lapse in customer service during this hour. Perhaps we were just really excited to have you staying with us, we lost...

Perth, Western Australia, Australia
Reviewed 18 November 2014

Great location and easy checkin. A few negatives; no minibar in the room at all, and the breakfast was poor. The taste of the scrambled eggs was not good and they were cold! A cappucino cost extra as well and was no included in the buffet price, so thats cheeky! Rooms were nice, a bit small, but this is typical...

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Helpful?
1Thank OzTravels80
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello OzTravels80, Thank you for your kind review! We're so happy to hear that your overall stay with us was a positive one. We do apologize about the lack of a minibar in the room. We are currently going through a expansive refresh and we'll be adding a few extras for our guests so expect some welcomed change soon! Also,...

Lynchburg, Virginia
Reviewed 18 November 2014

My wife and I stayed here on Saturday and Sunday Nov 15 and 16 with check-out on Monday Nov 17. We were staying here on IHG Rewards Club points (I am a Platinum member) and they treated us in a first class manner. We have stayed here before so we were familar with what a great location it is. It...

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Helpful?
1Thank ChamL
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello ChamL, Thanks for the review! We're so happy to hear you and the wife had a great time with us. Our staff really is one of the best. We are very lucky to have a staff that has the same mindset as us in regards to how to treat our guests. We would welcome you back anytime! Hope to...

Reviewed 18 November 2014 via mobile

This hotel is located next to the m&m store in the center of Times Square. We stayed on the business floor and were disappointed in the offerings for the club lounge. The evening appetizers were chips and peanuts. It felt like the snacks of sitting in economy on an airplane. The breakfast is not much better and does not compare...

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Helpful?
1Thank Bobby212345
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Bobby212345, Thank you very much for reach out to us and reviewing our property. We are disheartened to hear that you didn't thoroughly enjoy your stay with us. We can certainly understand your frustration with the amenities and breakfast. This will help us work harder on improving our services for our guests. I'm also disappointed in hearing that you...

Reviewed 18 November 2014 via mobile

We stayed at this hotel for 6 nights at the end of October. We are 2 adults and 3 children, and had 2 interconnecting rooms on the 40th floor. The accommodation was perfectly adequate. The rooms were average size( v little storage space) and had very comfortable beds. We noticed very little noise in general. I cannot comment on the...

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Helpful?
1Thank Rhona C
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi Rhona C! Thank you so much for reviewing our property! We're so glad to hear you had a great stay with us. Our location is ideal for anyone that wants to be in the heart of Times Square. Everything is within walking distance. Broadway shows, great restaurants, shopping, and more! Also, our WiFi is free for guests in our...

Fort Lauderdale, Florida
Reviewed 18 November 2014

I recently visited NYC and was happy that I stayed here. It was located near most of the attractions that I visited. Also there are two major Broadway theaters also located just outside of the hotel. When I arrived I had a very warm welcome from Vera at check in, and she was also able to get a room upgrade...

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Helpful?
2Thank WorldTrvlr80
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello WorldTrvlr80, Thank you so much for your review! We're so glad to hear you had a great stay with us. We do apologize about the lapse in service in regards to getting you your towels. We continue to iron out the kinks in regards to getting essential items to our guests in the quickest way possible. We'll continue to...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 

Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, Between 48th and 49th Street, New York City, NY 10019-7406
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: RM1,098 - RM2,083 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Reservation Options:
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City
Hotel Style:
#95 Romantic Hotel in New York City
#140 Luxury Hotel in New York City
#150 Business Hotel in New York City
#158 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Times Square Manhattan staff and other travellers.
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Manchester, United Kingdom

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Questions? Get answers from Crowne Plaza Times Square Manhattan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor overlooking Broadway or River would be best”
richardmL8862VK, 28 Apr 2017 | Read review
“Ask for rooms that face Time Square (although ours partly did)”
  • Beautiful, clean and amazing views
  • Beautiful, clean and amazing views
722MelissaB, 26 Apr 2017 | Read review
“If you can afford it go Executive Rooms - these are higher and therefore are quieter and have better views.”
deborahs390, 26 Apr 2017 | Read review
“If you can afford it, go with a corner room.”
  • Room 4502 Crown Plaza Time Square
  • View from Room 4502 Crown Plaza Time Square
  • View from Room 4502 Crown Plaza Time Square
  • View from Room 4502 Crown Plaza Time Square
  • View from Room 4502 Crown Plaza Time Square
LazydaysGanderNL, 25 Apr 2017 | Read review
“We had a corner unit with a king bed on the 40th floor. Fabulous view!”
608CarolB608, 23 Apr 2017 | Read review
5 of 5