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DoubleTree by Hilton Hotel Metropolitan - New York City

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Traveller (850)
Room & Suite (542)
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Overview
  • Excellent27%
  • Very good39%
  • Average21%
  • Poor8%
  • Terrible5%
Travellers talk about
“great location”(737 reviews)
“new york”(531 reviews)
“double tree”(145 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton Hotel Metropolitan - New York City
Special Offer: Breakfast for 2 and WiFi
Hotel deals
Offers from DoubleTree by Hilton Hotel Metropolitan - New York City
Special Offer: Breakfast for 2 and WiFi
Hotel deals
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Reviews (5,411)
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4,505 results
Traveller rating
1,323
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969
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284
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1,323
1,540
969
389
284
Show reviews that mention
All reviewsgreat locationnew yorkdouble treewarm cookieslexington avenuesubway stationrockefeller centercentral parktimes squareking roomupon checkaround the cornerfew blocksstreet noisebolivarlobbynyc
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1 - 5 of 4,505 reviews
Reviewed yesterday

I ran a conference here earlier this month and the banquets team is top notch. The whole team was so attentive and took great care of our staff and conference attendees. Irene and Hercules are great! Looking forward to the next conference.

Thank nlp729
Hotel's Favourite
Reviewed 25 January 2018 via mobile

We’re here on a business trip. I always love to come to NYC even when it’s cold but it can be warm because the people here are warm and hospitable. The gentleman on the front desk was so helpful and kind who checked us in...More

1  Thank Pinaywife
Response from nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 26 January 2018

Dear Guest, Thank you for sharing this lovely review! It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above...More

Reviewed yesterday

Upon arrival we received the finest Hilton Honor silver member service, which consisted of a 20 minute wait to check in. As we entered our 1 queen bed room we were greeted with the most delightful aroma of cigarette smoke, as if we had stepped...More

1  Thank anichol
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded yesterday

Thank you for taking the time to share your feedback, anichol. We're disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns...More

Reviewed 2 days ago via mobile

The rooms were clean, but not a good pick for the summer months as the air conditioning is completely insufficient. We had two rooms and couldn’t get either below 75 degrees in mid-June. Reasonable location.More

Thank Liz87888889
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 2 days ago

We appreciate the feedback, Liz. It's unfortunate you had such challenges during your stay with us. While we're glad you appreciated our convenient location, we're disheartened our temperature control system didn't meet your expectations. It's important to us that our guests feel relaxed and comfortable...More

Reviewed 2 days ago via mobile

Stayed for two nights in June, Thursday to Saturday. Check-in was quick, I reserved a room in high floor with King sized bed and free WiFi. At first the front desk told me that the free WiFi I reserved was only for lobby area. I...More

Thank PaperPlaneGal
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 2 days ago

Thank you for taking the time to share your review with us. We're glad to hear you had such a great experience with us and enjoyed our spacious and clean accommodations. We care about the satisfaction of our guests so we appreciate you letting us...More

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About
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$183 - US$546 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#207 Luxury Hotel in New York City
#228 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$183 - US$546 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#207 Luxury Hotel in New York City
#228 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (850)
Room & Suite (542)
Dining (47)
Pool & Beach (1)
Amenities (74)
Business Centre & Event Rooms (7)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
Sun4me1964
15 June 2018|
AnswerShow all 6 answers
Response from LuLuDe | Reviewed this property |
I always use Dial7 car service. Reasonable rates & great service.
1
Vote
Bruce A
2 June 2018|
AnswerShow all 4 answers
Response from Eric H | Reviewed this property |
Stay as high and as far away from the elevators as possible. That is the same for all NYC hotels.
1
Vote
Azrul1984
1 June 2018|
AnswerShow all 2 answers
Response from T9702CZjudithh |
They also have a bar with tea. Rooms are tiny, but balcony suites are good size and a bit more comfortable. Check the cost difference. Also i think its on the hilton honors floor. Free to join hilton honors and good benefits.
0
Votes
Room Tips
"Choose a different hotel"
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"Avoid room number ending in 23"
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"ask for higher floors"
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"the highest floor"
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