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Doubletree Hotel Metropolitan - New York City

Doubletree.comUS$189*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Doubletree Hotel Metropolitan - New York City
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4,526 Reviews from our TripAdvisor Community

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Showing 3,787: English reviews
Start your review of Doubletree Hotel Metropolitan - New York City
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Dallas, Texas
Reviewed 2 days ago NEW

Great location. Friendly staff at front desk and bar. Room very clean and comfortable. Maid staff was friendly and helpful. Restaurants of all kinds nearby. Subway within in steps. Pharmacy within steps. Great gift shop. Bell staff was hard working and friendly. Bartender Leo went above and beyond.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank SalesPro75207
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, Thanks for the wonderful review! It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! It's excellent you enjoyed our comfortable rooms and that our team took such great care of you. We aim to...

Adelaide, Australia
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

Busy Hotel in a great location, equidistant to central park and times square, respectively about 20 minutes away for both. Large rooms, great wifi, friendly service and big beds made our stay very comfortable. The only problem we had was with the loud air conditioning unit. So i switched it off. Our rooms were always freshened up and bedding replaced...

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Helpful?
2Thank Arkadiusz W
About Hotel's Favourite Review
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 5/5 review, Arkadiusz! We're delighted to hear that you had an amazing stay with us! It's wonderful that you loved our location and proximity to Central Park and Times Square! We're also very pleased that our team provided you with friendly service! We'd love to have you back again soon for another terrific experience!

Lancashire
Reviewed 2 days ago NEW

We have just spent three nights at this hotel as a complimentary stay from Cunard after sailing from Southampton Uk to NYC on the QM2. To be quite honest we would have rather flew straight home. We found most of the staff ignorant, miserable and very unhelpful. The room was dark with one ceiling light just inside the doorway and...

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Helpful?
Thank LancashireOggy
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, We appreciate the feedback. We're disappointed your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving...

Reviewed 3 days ago NEWvia mobile

This Doubletree Hotel is a decent hotel in a good location in mid town NYC. The rooms feel old and outdated and could use a facelift. Overall, I would say this hotel is average for NYC. The standard amenities you would expect to find at a Doubletree can be found here.

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Helpful?
Thank Jeremy L
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate your feedback, Jeremy. We strive to offer our guests quality service and comfort. However, we regret that your stay with us didn't exceed your expectations. We'll be addressing your concerns with the appropriate members of our team. We'd love to see you again in the future for a more positive experience.

El Paso, Texas
Reviewed 3 days ago NEW

Location is seems to be at a good spot. Small room, no extras for price. No coffee maker or refrigerator. Only reason i stayed was because the wedding party was also staying there. First hilton i stay at and wouldn't stay at this property again.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Z6661SRrayh
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate your feedback, Ray. We strive to offer our guests quality service and comfort. However, we regret that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team. We'd love to see you again in the future for a more positive experience.

Heredia, Costa Rica
Reviewed 3 days ago NEW

Its possibly the best priced hotel in the area. The rooms are comfortable and clean, they do have a few things to improve, like no fridge, no bottled water, or some old bathroom furniture (In my case the door). But the staff is really nice and the place has a great location. Its right beside the 6 train, and 8...

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Helpful?
Thank Ale00783
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 5/5 review! We're delighted to hear that you had a fantastic stay with us! It's wonderful that you enjoyed your room and that everything was comfortable for you. We're also very pleased that our team provided you with friendly service! We'd love to see you again soon for another excellent experience! Thanks for sharing and have a...

Mahwah, New Jersey
Reviewed 3 days ago NEW

This Doubletree would not be my first choice in selecting a hotel in NYC. When we arrived, we were greeted coldly. However, the hotel clerk did let us check in early. With only 1 or 2 exceptions, the rest of the staff seemed annoyed to answer our questions (which required very brief answers). We didn't certainly feel welcome but we...

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Helpful?
1Thank Zacass
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, we appreciate your feedback. We strive to offer our guests quality service and comfort. However, we regret that our service didn't exceed your expectations. We'll be addressing your concerns with the appropriate members of our team. We'd love to have you back again in the future for a more positive experience.

Florence, United States
Reviewed 3 days ago NEW

The staff is so friendly and eager to help you. Made our stay so much better. They know the ends and outs where to eat and transportation to where you want to go. New York is very busy in the summer so you allow ample time.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Z8491PAdavidm
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the perfect review, David! We're delighted to hear that you had an excellent stay with us! It's wonderful that our team provided you with friendly and helpful service! We can't wait to see you again soon for another fantastic experience! Thanks for sharing and have an amazing day!

Reviewed 3 days ago NEW

The rooms were clean, the bathroom was a little tired but could do with a lick of paint, however very clean. The beds were comfortable, the lifts were quick the staff were helpful and friendly. But overall it was so clean and pleasure to come back to after a long day of sight seeing. The location was amazing. 20 minute...

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Helpful?
Thank Aeron S
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 4/5 review, Aeron! We're thrilled to hear that you had a great stay with us! It's wonderful that you enjoyed your room and that everything was comfortable for you. We're also very pleased to hear that our team provided you with helpful and friendly service! We'd love to have you back again soon for an even more...

Reviewed 3 days ago NEW

Good hotel in an excellent location - next door to the subway and walking distance from Times Square. Friendly staff. Unfortunately no tea/coffee in room and the bathroom is very small. Room is spacious with 2 good beds.

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Helpful?
Thank Flip-Alet
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 4/5 review! We're thrilled to hear that you had a great stay with us! It's wonderful that you loved our location and proximity to many exciting attractions! We're also very pleased to hear that our team provided you with friendly service! We'd love to have you back again soon for an even more positive experience.

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04/06/2017 05/06/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: RM795 - RM2,007 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#203 Luxury Hotel in New York City
#226 Family Hotel in New York City
#235 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Questions? Get answers from Doubletree Hotel Metropolitan - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid room 322 unless you are disabled of course.”
LancashireOggy, 25 May 2017 | Read review
“Sign up for Hilton rewards, its free and you get WiFi with it.”
Ale00783, 24 May 2017 | Read review
“7th floor rooms were quiet.”
Flip-Alet, 24 May 2017 | Read review
“Lexington Avenue rooms give view.”
davidjU6831WW, 23 May 2017 | Read review
“Use Hilton Rewards. Ask for an upper floor or an upgrade.”
butchf930, 22 May 2017 | Read review
5 of 5
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US$189* /night
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Prices are for 1 room, 2 adults
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