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    Doubletree Hotel Metropolitan - New York City

    569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$35
    US$224
    US$189
    US$224
    US$189
    US$212
    Traveller (613)
    Room & Suite (382)
    Dining (35)
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    Overview

    • Excellent27%
    • Very good38%
    • Average21%
    • Poor7%
    • Terrible5%
    Travellers talk about
    “great location” (615 reviews)
    “warm cookies” (52 reviews)
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Free Internet
    4 Star Hotel
    All hotel details
    Offers from Doubletree Hotel Metropolitan - New York City
    Special Offer: Breakfast for 2 and WiFi
    Hotel deals
    DoubleTree by Hilton Hotel New York City - Financial District
    2,289 reviews
    #354 of 467 hotels in New York City
     
    Doubletree By Hilton - Times Square South
    1,759 reviews
    #329 of 467 hotels in New York City
     
    The Lexington New York City, Autograph Collection
    3,068 reviews
    #289 of 467 hotels in New York City
     
    DoubleTree Suites by Hilton Hotel New York City - Times Square
    7,682 reviews
    #171 of 467 hotels in New York City
     
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Reviewed 1 week ago

    We were told we'd have 2 queen beds - there were two double beds (smaller). The room smelled musty/mildewy - and this was on the HiltonHonors floor. The A/C was broken for half of our stay. Food is low end. When I tried to give...More

    Helpful?2  
    Response from nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City

    Dear Guest, we appreciate your feedback. We're deeply disappointed to hear that your stay with us was less than ideal. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. We'll...More

    Reviewed 1 week ago

    Consider remodeling and refurnish this hotel. Retrain employees to know how to offer excellent customer service. A/C does not work, facilities look old. Bathrooms are not in appearance for a Hilton Hotel. Do something to maintain Hilton standards. Rooms are noisy and carpet is old...More

    Review collected in partnership with DoubleTree by Hilton
    Helpful?1  
    Response from nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City

    We appreciate your feedback, Nancy. We're deeply disappointed to hear that your stay with us was less than ideal. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. We'll be...More

    Reviewed 1 week ago

    My husband and I stayed here for 4 nights on a BA holiday. We arrived and although it was busy at check in we didn't need to wait long. The lady who checked us in was beyond rude. Didn't even look up from her computer....More

    Helpful?1  
    Response from nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City

    We appreciate your feedback, Charlotte. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team. We'd love to have you...More

    Reviewed 1 week ago via mobile

    First, the pros. The property is located very well with easy access to many of the things you would want to see in New York on a visit. For our purposes it was close to our business location. Our room appeared to have been recently...More

    Helpful?
    Response from nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City

    Dear Guest, We appreciate the feedback. We're happy you had a pleasant stay with us and enjoyed our prime location and clean rooms. However, we're disappointed that your stay with us was less than ideal. We regret that our rooms and other services didn't meet...More

    Reviewed 1 week ago via mobile

    In the last 10 months we have stayed at 7 different Hilton properties in 7 different states. The Doubletree Metropolitan was by far the worst of them. The location is fantastic...close proximity to 30 Rock, Central Park, shopping, etc. The room however was dusty, dingy...More

    Helpful?1  
    Response from nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City

    Dear Guest, We appreciate the feedback. We're happy you had a pleasant stay with us and enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. We regret that your room wasn't refreshed properly and didn't exceed your expectations....More

    DoubleTree by Hilton Hotel New York City - Financial District
    2,289 reviews
    #354 of 467 hotels in New York City
     
    Doubletree By Hilton - Times Square South
    1,759 reviews
    #329 of 467 hotels in New York City
     
    The Lexington New York City, Autograph Collection
    3,068 reviews
    #289 of 467 hotels in New York City
     
    DoubleTree Suites by Hilton Hotel New York City - Times Square
    7,682 reviews
    #171 of 467 hotels in New York City
     
    About
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Free Internet
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$185 - US$428 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #199 Luxury Hotel in New York City
    • #226 Family Hotel in New York City
    • #235 Romantic Hotel in New York City
    Photos
    Traveller (613)
    Room & Suite (382)
    Dining (35)
    Hotel & Grounds (400)
    Nearby
    Midtown
    This is the iconic New York that so many visitors
    imagine before they visit—spectacular skyscrapers like
    the Chrysler Building and Empire State Building,
    iconic public buildings like Grand Central Terminal
    and the New York Public Library, and the non-stop
    hustle and bustle of the city streets. Fifth Avenue is
    a shopper's heaven where you can find every kind of
    store imaginable, with fashion brands ranging from the
    ...More
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    Questions & AnswersAsk a question
    Anita A
    I read that parking is $50/55 with no in/out privileges that's kind of a bummer to spend over $700 on a room and then tell me I can come and go as I please with my vehicle. Do anyone know if this is true?
    12 March 2017|
    Answer Show all 7 answers
    Response from ESPASSOC | Reviewed this property |
    Last time I stayed at the NY Hilton that was the case. We used taxis and Uber during our stay at the Doubletree. Parking Charges in NY are ridiculous!
    1
    Vote
    UniqueTechniq
    Does this hotel have balconies attached to any of the rooms?
    28 February 2017|
    Answer Show all 8 answers
    Response from Elfma | Reviewed this property |
    No. You might find hotel rooms with balconies in very high end hotels in Manhattan. If you're looking for rooftop views your best bet is to do a web search for hotels with rooftop patios/terraces. Good luck and safe travels.
    0
    Votes
    evaloude2016
    Hi I am travelling to New York for the 1st time and am staying at the Doubletree Hotel Metropolitan, our plane lands at JFK at 18.30 on a Saturday evening so would like any advice on the quickest way to reach the Hotel from the Airport and rough prices/timescale. Unfortunately I have sent the Hotel 2 emails asking for some advice regarding this and they have not come back to me at all :(
    27 February 2017|
    Answer Show all 9 answers
    Response from Clare T | Reviewed this property |
    get the airtrain from jfk to sutphin boulevard for $5.pay when u get off.then the subway.need a subway card for this,the subway line is e get off at lexington av/53RD ST.maybe about 45mins.runs 24 hours a day.its $1 for... More
    1
    Vote
    Room Tips
    "Ask for an even-numbered room. They offer city views."
    Read review
    "join hilton hhonours and get rooms in the higher floors."
    Read review
    "This is much lower quality than any Double Tree I've stayed in before. This is a budget hotel at a..."
    Read review
    "Try to get even numbered rooms, for 51st street view"
    Read review