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132 West 47TH Street, New York City, NY 10036
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Traveller (1172)
360
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Room & Suite (498)

About

#186 of 514 hotels in New York City
Location
Cleanliness
Service
Value
Sanctuary Hotel New York brings an authentic Manhattan lifestyle boutique hotel experience and European inspired hospitality to New York City. "Winner of the International Hotel of the Year 2011 at the European Hospitality Awards", the Sanctuary Hotel New York is located in the heart of the theatre district and Times Square at 47th St. between Sixth Avenue and Seventh Avenue. Our discrete luxury lifestyle hotel offers personalized service and stylish accommodations with 111 well-appointed rooms, richly decorated with a warm palette that include deep orange, chocolate brown and cognac. Over-sized leather headboards compliment the luxurious sheets, duvets and terry while crystal chandeliers add glamour and an overall ambiance that is both inviting and warm.
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Property amenities
Paid private parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free breakfast
Evening entertainment
Nightclub / DJ
Car hire
Business Centre with Internet Access
Parking
Wifi
Bar / lounge
Restaurant
Breakfast available
Complimentary welcome drink
Happy hour
Outdoor dining area
Special diet menus
Wine / champagne
Rooftop bar
Taxi service
Rooftop terrace
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Minibar
Cable / satellite TV
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
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Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Romantic
Languages Spoken
English, French, Russian, Spanish and 3 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
505Restaurantswithin 0.5 km
279Attractionswithin 0.5 km
4724Reviews109Q+A100Room tips
Traveller rating
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Debster1962 wrote a review 21 Sep
Thundersley, United Kingdom260 contributions127 helpful votes
Great little hotel in a good location with a breakfast buffet included, comfy clean rooms. Reception, bellboys, maid service were all excellent. If you are looking for a good hotel in a central location then I’d recommend this hotel. Added bonus of two restaurants including a rooftop one.
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: If you are in a room facing the street it will be noisy, so pack earplugs.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rosie wrote a review 21 Sep
County Donegal, Ireland51 contributions53 helpful votes
Recently stayed in the Sanctuary for 5 nights. The location of the hotel is perfect, a lot of the main attractions are easy to reach from here. From check in to check out, all members of staff we encountered were more than helpful. Corridors were very dark which we found a bit unusual. There was a continental breakfast provided each morning (bagels, pastries, yogurts, cold boiled eggs, Avocado, fruit) tea and coffee. Tea and Coffee was available all day also although we did find the water was somewhat lukewarm in the evening time. The Haven Rooftop - I’d HIGHLY recommend you prebook this prior to your arrival at the hotel if you know you’d like to dine there a night. We initially booked for the evening of our arrival however as they had a private booking, they asked if i would like to book an alternative evening so we booked Friday, management provided a free drink due to this! Tasty food and cocktails. Rooms are small, but they’re comfortable and clean as is the bathroom. Overall, we were pleased with our stay and would book here again:
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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davel1947 wrote a review 16 Sep
24 contributions12 helpful votes
+1
We had booked the Sanctuary Hotel for our second visit to New York as the Roosevelt where we stayed previously had closed. Personally, I felt that its standards would be difficult to match. How wrong I was, they were exceeded! The Sanctuary is excellent, with efficient and very polite staff in all areas, nothing was too much trouble. The complimentary breakfast was very good with a variety of options, and coffee was available at all times. We had dinner, one evening, in the rooftop Haven restaurant and it didn’t disappoint. The lobster roll is superb! If we return to New York for a third time, I’ll definitely be staying here again.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Angie C wrote a review 14 Sep
Greensboro, North Carolina4 contributions3 helpful votes
+1
I stayed at the Sanctuary with my daughter for her 16th birthday weekend. We both had a great experience and would definitely recommend the hotel. Although just a couple minutes from the busy Times Square district the hotel was a true Sanctuary. Only 9 floors and almost hidden from sight, you are greeted by a friendly doorman and walk through an amazing front door. The staff was all welcoming. I had sent a message to the hotel prior to arrival about it being my daughter's birthday and Allie arranged for chocolate cake to be sent up to our room. The rooms are small, but the high ceiling in our room made it feel larger. The shower was great. I am not sure if our room was typical, but we did not have much of a view from our window...one downside of a smaller hotel surrounded by larger buildings. The included breakfast was a nice bonus. Mainly pastries, boiled eggs, and cereal, but it definitelyhelped to start the day. Overall a helpful staff and a great visit.
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Date of stay: September 2022Trip type: Travelled with family
Room Tip: Located close to subway stops, may want to ask for a room away from the elevator
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Valdez, Guest Services / Front Office at Sanctuary Hotel New York
Responded 6 days ago
Dear Angie C, I appreciate greatly you taking the time time share your experience and such a special birthday with us. It warms me to know that you found the service to be as exemplary as you did, I will be sure Allie and the team at the door are made aware of your comments! Hidden in plain sight definitely fits us to a tee but I am glad you were able to find us! We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. I hope to see you again soon and as you know, please let me know if you require any assistance! James Valdez Guest Services Manager The Sanctuary Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jayne P wrote a review 13 Sep
3 contributions4 helpful votes
We went in September 22 for a 50 birthday. We picked as a boutique hotel and by uk standard it isn’t. Like many other reviews the rooms are small and look tired and worn out (e.g. bed corners damaged) but are clean There is no kettle in the room. Yes you can get tea/coffee in the foyer and we used everyday but the water was lukewarm and been there a long time over the day For the $25 daily room tax you do get breakfast but you eat on plastic plates with plastic cutlery and paper cups Like many others advise the roof top is hard to get a seat in. We went twice and the staff were quite rude so we left. One thing that isn’t good is that the roof top bar is open to the public and at most times there are many people in the lobby queuing waiting for the lift. That does not give the feel of a boutique hotel. The hotel states that you need a room card to use the lifts (which is meant to make it safe for you). BUT, there are 2 lifts and the second lift does not need a room card to operate. This means that non residents coming in to use the bar using the lift to can stop on any floor - not good from a security aspect. If you want to stay somewhere that is for a special occasion I would not recommend to stay here. A disappointing 50th birthday stay.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from James Valdez, Guest Services / Front Office at Sanctuary Hotel New York
Responded 6 days ago
Dear Jayne P, I appreciate greatly you taking the time to leave feedback in reference to your time with us and whilst it sadly was not all positive, I do hope you enjoyed your birthday celebration in New York. We are a classic New York Boutique Hotel and as such, we do our very best to appoint our rooms as efficiently and comfortably as possible, as many reviews can attest to. Our coffee, tea, hot and infused water is available throughout the day and night and we are likewise more than happy to deliver it to Guest rooms and should temperature of water ever be an issue, this is something that can be immediately remedied! I am slightly concerned in reference to your remarks on the accessibility of Guest Floors via the lifts in our lobby. Both of our lobby lifts, the one solely for Hotel Guest use and the other to the Haven Rooftop. Access to Guest floors is restricted by use of both Employee Keys and Guest Keys, no restaurant patrons are able to access floors without the above designated keys. If you saw that this was somehow not the case, I would ask that you reach out to me directly at jimmy@sanctuaryhotelnyc.com as I will need to confirm that such a remarkable breach of security happened via our camera system. We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. Again, I would very much like to speak with you in reference to your stay and experience and can be reached at jimmy@sanctuaryhotelnyc.com, James Valdez Guest Services Manager The Sanctuary Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dainesegirl wrote a review 9 Sep
Peterborough, United Kingdom20 contributions2 helpful votes
+1
Checking in was a fiasco taking an inordinate amount of time and multiple staff looking and poking at their screens resulting in my having to put two holding deposits down on my card as their system failed to recognise the first one and the staff insisting I put through another one despite my showing them one had already gone through in my bank account. Now waiting for a refund/ release. The hotel decor is very dark, macabre and basic. Everything is tired, worn with wall paper peeling off the walls, scratched doors. Chipped tiles in the shower cubicles, cracked sinks, missing fixings, stick on hooks, seats with missing buttons which injure you if you sat on them. The lifts are archaic like something from the Adams family and at times I was seriously concerned they would malfunction. The absolute worst thing is the noise. You can hear next door talking. The windows let 99% of the outside noise in which is unbearable without ear plugs (in central New York) when trying to sleep. The beds were very small, are over soft and unsupportive so I woke with a bad back. Self-serve breakfast is in a communal school-canteen-like room with breads and breakfast bars. There were hard boiled eggs but they were the most tasteless eggs I’d ever sampled. The toaster malfunctioned and so was out of order. Checking out was another drama and took 3 staff members and 20 minutes of my life. They had lost my card details and needed me to reproduce my card to pay for the resort fee. The only saving grace was that they did waive the resort fee to partially compensate for the pain. Old tired hotel in major need of refurbishment but charging premium prices simply due to location. The reception staff all seem in dire need of re training as they don’t appear to know what they’re doing! I would recommend you pay the same rates at the Marriott Marquis 100 yards away and get a premium stay where we have also experienced so know what “excellent” looks like.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from James Valdez, Guest Services / Front Office at Sanctuary Hotel New York
Responded 6 days ago
Dear dainesegirl, I can appreciate fully your thoroughness with providing what was an inspection level of detail about the state of your room and of your opinions on the décor and bedding. I will say however that many of your concerns do seem to be relatively unique in nature and whilst I can certainly understand your frustration in wanting interactions at check in and check out to be as brief as possible, I would imagine if the process was elongated, it was for good reason and not to "waste 20 minutes of your life." We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. I would absolutely wish to speak with you further on this matter in detail and if you are willing, please reach out to me at jimmy@sanctuaryhotelnyc.com. James Valdez Guest Services Manager The Sanctuary Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nicole A wrote a review 2 Sep
5 contributions2 helpful votes
+1
Pictures are very misleading - the hotel is actually dirty and not well maintained. Rooms are minuscule depressing boxes. While centrally located for tourists looking to stay in Times Square, there are FAR better options in other parts of the city for less. Would never ever stay here again.
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from James Valdez, Guest Services / Front Office at Sanctuary Hotel New York
Responded 6 days ago
Dear Nicole A, I would there was another way of saying this given the blatant evidence you've provided, but I feel all I am able to offer is a sincere and truly meaningful apology. The state you found your room to be in is not only unacceptable in terms of its lack of polish, but for any Guest to be subjected to the failure of attention to detail as you very clearly were is, frankly, embarrassing. Given that our rooms are enjoyed by Guests, despite their size, I am all the more flabbergasted by the unkemptness of your room. I will be absolutely certain that this is investigated by myself personally and my housekeeping management to see how a Guest was let into a room in this disrepair. We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. I would absolutely wish to speak with you further on this matter and if you are willing, please reach out to me at jimmy@sanctuaryhotelnyc.com. James Valdez Guest Services Manager The Sanctuary Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jools B wrote a review Aug 2022
1 contribution
We stayed at Sanctuary for my daughters 30th. Great location right on Times Square. Staff very helpful and friendly , would defo recommend Vincent, William and Miguel Thank you great customer service !!
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Date of stay: August 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from James Valdez, Guest Services / Front Office at Sanctuary Hotel New York
Responded 6 days ago
Dear Jools B, Short, sweet, and to the point, I can admire that! I am happy to see you enjoyed both your time with us and the dedication and hard work of our staff, I will be certain William, Miguel, and Vincent are aware of your kind words! We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. I hope to see you again soon and please let me know if you require any assistance. I can be reached at jimmy@sanctuaryhotelnyc.com. James Valdez Guest Services Manager The Sanctuary Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
P.M.C.W wrote a review Aug 2022
1 contribution1 helpful vote
I've stayed in many NYC hotels over the last 30 years. For me and my husband this was excellent because our room was sooooooo quiet and they have the proper shades and window coverings so that you can blackout all light. We could not have cared less that the room was small, they make excellent use of a small space....we're only there to basically sleep and be in a great location to all the museums, shows, etc. The staff was great, the place was totally clean. Will definitely return.
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Date of stay: August 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from James Valdez, Guest Services / Front Office at Sanctuary Hotel New York
Responded 6 days ago
Dear P.M.C.W, Thank you so much for taking the time to share your experience at the Sanctuary and I am truly overjoyed you found your time with us to be so wonderful! It is vital that our Guests are comfy in their rooms, given our proximity to Times Square! Please be certain to reach out to us directly when planning your next stay with us so we can be certain to roll out the red carpet for you! We strive to create unique, unforgettable experiences for our Guests and feedback such as yours allows us to grow and reflect on our service. I hope to see you again soon and as you know, please let me know if you require any assistance! James Valdez Guest Services Manager The Sanctuary Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WoodsideHouse wrote a review Aug 2022
Dundee, United Kingdom40 contributions13 helpful votes
Do not believe the reviews for this hotel. Rooms are dreadful, very very small, not clean and everything is so dark. (I am pretty sure dark to hide the mess). As residents can’t even use the hotel bar as they rent it out for private functions. I was sent to the bar 4 doors down. Staff were not organised. One blamed the other but there was zero care for residents. No water to drink in the room and NO place to even buy a bottle. (Remember bar shut to residents and no room service). Honestly - worst hotel I have ever stayed in in NYC and will never be back. Finally - iron is so dirty it marked my shirt - that’s basics that need sorting. Told the concierge and reaction was non-plus. Have to wait on housekeeping coming in to sort! Dreadful dreadful - avoid.
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Date of stay: August 2022Trip type: Travelled on business
Room Tip: Just avoid totally
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from James Valdez, Guest Services / Front Office at Sanctuary Hotel New York
Responded 18 Aug 2022
Dear WoodsideHouse, I must say I am completely taken aback by your review. Not in so much that I feel your concerns to be invalid, but more so that they run counter to every principal and standard of service we pride ourselves on and likewise something our reviews stand for as testament. I see you mention several times about the rooms being not clean or messy but I cannot seem to find any specific mention of what exactly you found to be the issue. If any such housekeeping discrepancy were to be brought to our attention we would immediately have it resolved with our sincerest apologies and an amenity for good measure. Our staff was unorganized, but as it pertains to what service and what interactions lead you to believe that our staff, lauded for their Guest Service as evidenced below, have no care for our Guests? We have coffee, two kinds of infused water, and tea available 24-7 for our Guests and whilst we do not have mini bars at the moment, we can happily, easily have any matter of bottled water send to Guests rooms if they so wish. Your frustrations with not being able access our rooftop are palpable and I can offer no less than my sincerest apologies for what is a tangible and unacceptable inconvenience. There are in fact times when the Haven Rooftop is fully booked and though we try our hardest to make certain our Guests can enjoy it, that is not always possible. If you were sent 4 doors down to another bar, it was only to give you options in the area as opposed to simply turning you away without consideration. Nonetheless, I once again, apologize. Your shirt being damaged by an iron is completely unacceptable and if you were not reimbursed for this error I would ask very much that you reach out to me at jimmy@sanctuaryhotelnyc.com and I will make certain it is done. I would in fact very much like to speak with you in reference to your time with us as a whole and discuss your feedback in an extended manner. I appreciate you taking the time, despite it being disappointing, to share your thoughts about your time with us and thank you for staying with us again. James Valdez Guest Services Manager The Sanctuary Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$251 - US$474 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
115
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Frequently Asked Questions about Sanctuary Hotel New York
Which popular attractions are close to Sanctuary Hotel New York?
Nearby attractions include Bryant Park (0.4 km), Broadway (0.2 km), and Top of the Rock (0.3 km).
What are some of the property amenities at Sanctuary Hotel New York?
Some of the more popular amenities offered include a rooftop bar, free wifi, and free breakfast.
Which room amenities are available at Sanctuary Hotel New York?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sanctuary Hotel New York?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Sanctuary Hotel New York?
Yes, paid private parking nearby and paid public parking nearby are available to guests.
What are some restaurants close to Sanctuary Hotel New York?
Conveniently located restaurants include Los Tacos No. 1, Dos Caminos, and Megan’s Bar & Kitchen.
Are there opportunities to exercise at Sanctuary Hotel New York?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Sanctuary Hotel New York?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Sanctuary Hotel New York?
The staff speaks multiple languages, including English, Spanish, French, Italian, Russian, Hindi, and Urdu.
Are there any historical sites close to Sanctuary Hotel New York?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.8 km), World Trade Center Memorial Foundation (5.8 km), and Hamilton Park (3.1 km).
Is Sanctuary Hotel New York accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.