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Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
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7,128 Reviews from our TripAdvisor Community

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Showing 5,716: English reviews
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Reviewed yesterday NEWvia mobile

I have stayed at more than 60 different hotels in more than 30 different countries... The staff dont care period, except for the cleaning staff.i stayed at the sheraton for 3 nights and everyone else doesnt care... I have never stayed at a hotel where a worker does not smile or even say hello.. I would rather go to the...

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Helpful?
Thank minchi h
Quezon City, Philippines
HOTEL’S FAVOURITE REVIEW
Reviewed 7 January 2017 via mobile

I checked in with my husband and daughter for one night. We booked directly on their website and got a good deal. Check-in was smooth and Rebecca of the front office was extremely professional, warm and friendly. She ensured our stay was memorable. Jon of the restaurant during breakfast was very attentive and helpful. The room had a view of...

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2Thank Joanne R
About Hotel's Favourite Review
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to review our hotel. We appreciate your kind words about our location and service. We also appreciate your constructive feedback about housekeeping and parking options. We always want to know what we can do better; thank you for telling us. Please come back and see us again soon. You always are welcome here. Warm Regards,...

Reviewed yesterday NEW

Good service and nice rooms. Good food and beverage operation. Friendly staff with good service attitudes. Some wait for the elevators. No lines at check in, check out or at the parking garage. I will be back!

Review collected in partnership with this hotel
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Thank 591doug
Sweden
Reviewed yesterday NEW

The hotel is actually not very good but i got a god rate this time so that was ok, Lounge is to small or to many people, when i checked in i noticed that some glass standing outside the door from the room next to me and after 3 days they are still there ? generally its not a cosy...

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Helpful?
Thank Jens H
Lille, France
Reviewed yesterday NEW

Stayed here for the last two nights of a two week holiday in the US. It had everything that we could have possibly asked for - great location, lovely view (we were on the 47th floor!), excellent breakfast (we had SPG) and friendly staff. Elevators were fast and efficient and while it was very busy (Easter) the hotel seemed to...

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Thank 114Julia
London, United Kingdom
Reviewed yesterday NEW

Smiles everywhere. "How may I help you" and all that stuff that makes a stay great. Special call out to Bibi Singh. The tops. Well done, all. Bar staff and food was excellent. Get the burger, you won't regret it.

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Thank winterson66
Christchurch NZ
Reviewed yesterday NEWvia mobile

Overall a pretty standard business style hotel. Conference was at the hotel so very convenient and also well located for theatres etc. Had to go back to reception couple of times because of key cards not working. Apologised and offer to join me up to Loyalty program with 500 points. Sounds good but no points have turned up. The in...

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Thank Richard_French
Bowie, Maryland
Reviewed yesterday NEW

Great location especially if you are planning to catch a Broadway show. The room was spacious enough to comfortably hold 2 adults and 2 kids (all female). Hotel staff was very courteous and professionally. I would like to recognize Misty, the front desk. She was the best!

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Thank Sheneika W
Atlanta, Georgia
Reviewed yesterday NEWvia mobile

What a great location when visiting NYC. You're a few blocks from Time Square and very close to the business district of Midtown Manhattan. The rooms are spacious for a NYC hotel and my room was clean. I would highly suggest paying to stay on a higher floor. I was on the 50th floor and I could see all the...

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Thank courtneyg439
bedford
Reviewed yesterday NEW

Recently visited this hotel. Well located for local attractions. Staff were helpful and friendly. Had a nice relaxing bar area however it is a coffee shop until 3pm so you cant get a alcoholic drink. The rooms are clean but are small only had one small chair in it so only way you can relax is by lying on the...

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Thank pennyBedford

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: RM1,087 - RM2,359 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#43 Green Hotel in New York City
#185 Luxury Hotel in New York City
#201 Romantic Hotel in New York City
#217 Family Hotel in New York City
#224 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton New York Times Square Hotel staff and other travellers.
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Questions? Get answers from Sheraton New York Times Square Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are supposed to be renovated. If they are not, then ask for a renovated room. I think the rooms need more work. Lots of chips and some peeling wall paper”
865ricka, 25 Apr 2017 | Read review
“ask for high floor view”
candystoreny, 25 Apr 2017 | Read review
“High Floor and upgrade to the club lounge”
Pendana21, 25 Apr 2017 | Read review
“If you get a small room, ask for a queen and not a king bed. There is no room to move in standard rooms, even an upgrade to concierge level, with a king bed.”
841francines, 24 Apr 2017 | Read review
“Small rooms with limited open space. Clean and comfortable.”
E2525XHglennm, 24 Apr 2017 | Read review
5 of 5