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Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
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6,640 Reviews from our TripAdvisor Community

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Showing 5,267: English reviews
Fredericksburg, Virginia
Reviewed 3 days ago NEW

Nice hotel. Staff was efficient and friendly. The room service crew were responsive and brought my orders quickly. This hotel can get really crowded. Also, I could hear my neighbor, through the walls, very clearly.

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Helpful?
Thank daniellewF5811BC
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your four-star review! Thanks also for your kind words about our location and staff. Thanks also for your feedback about where we might improve (crowded lobby/thin room walls) - your feedback is appreciated! We always want to know how we might better serve our guests - thanks for taking time to tell us! Please come back and...

Nuneaton, United Kingdom
Reviewed 3 days ago NEW

My partner and I stayed at this hotel for New Years in Dec '14. My partner actually proposed to me at the hotel and I have to say the concierge gave us an amazing room with brilliant views over times square (this was awesome on New Years eve as we could watch the fireworks from the comfort of our room!)...

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Helpful?
Thank Daisabelle
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your four-star review! Thanks also for your kind words about our location, room, staff and views - your feedback is appreciated! Please come back and see us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

Boston, Massachusetts
Reviewed 3 days ago NEW

Love the Sheraton Times Square, fantastic location to get to Central Park, Times Square, Rockefeller Center, shopping on Fifth Avenue, and more sightseeing stops! The hotel staff is friendly and helpful, rooms are clean and spacious. Close proximity to several family friendly dinner spots. Highly recommend.

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Helpful?
Thank thekeenanfamily
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your five-star review! Thanks also for your kind words about our location, staff, cleanliness and more - your feedback is appreciated! Please come back and see us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

New Jersey
Reviewed 3 days ago NEW

We were traveling to New York for the weekend, and the Sheraton Times Square is highly conveniently located on 7th avenue and 52nd street. Great central location. Add to this that, as a life time platinum SPG member, I was using points and used one of my remaining suite upgrade certificates, which had been confirmed by the hotel. With a...

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Helpful?
Thank geertcauwenbergh
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

We regret that your recent stay with us did not meet or exceed your expectations. We especially regret the issues you encountered upon check-in, dealing with the elevator system and (lack of) adequate staffing. We apologize for these issues; we would like to make this right. Please email Joseph.Giordano@Sheraton.com to set up a quick call to discuss these issues, at...

Reviewed 3 days ago NEW

After a one night stay, I am now covered in bedbug bites! This was the only hotel I stayed in. Also, my room, as well as all my colleagues rooms on other floors were all right near the elevator, and we could hear the elevator "pings" constantly.

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1Thank Melissa A
Reviewed 3 days ago NEW

I travel a lot for business and stay in many hotels around the country and in New York. I stayed here for a week for business and could not sleep. I am not a high-maintenance traveler and am pretty flexible on most hotel conditions but something about this hotel made it impossible to sleep. From the thinness of the walls...

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Helpful?
1Thank Jessica B
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

We deeply regret that your stay with us did not meet or exceed your expectations, and we apologize to you for issues that you cited above with beds, thin walls, linens and more. We especially regret that your inability to sleep comfortably left you "off your game" for important meetings you had in NYC; we hate to hear that! We...

Toronto, Canada
Reviewed 3 days ago NEW

I understand that rooms tend to be small in Manhattan, but these are quite small. I travelled for business and for me it was ok, but I don't know how a family would be able to function in rooms of this size. The water pressure in the showers is low and there is noise from other rooms and especially the...

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Helpful?
Thank AKto900
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

We regret that your recent stay with us did not meet or exceed your expectations. We apologize for issues that you encountered (small roooms, lack of water pressure in shower, noise from other rooms down the hall) that caused distress - we apologize. We would like to make this right. Please email Joseph.Giordano@Sheraton.com to set up a quick call to...

Reviewed 3 days ago NEW

The hotel is in a great location but at times, there was a wait for the elevators. The room and bed was comfortable. Be wary that the gym isn't open 24 hours (which would be helpful for jet-lagged individuals) - and there's an additional charge to use it. The hotel doesn't have any travel adaptors to borrow free of charge...

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Helpful?
Thank TheAusTravellers
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

We deeply regret that your stay with us did not meet or exceed your expectations, and we apologize to you for issues that you cited above with the elevators, gym, travel adapters and extra charges. We would like to make this right - ASAP. Please email Joseph.Giordano@Sheraton.com to set up a quick call to discuss the matter, at your convenience....

ottawa
Reviewed 3 days ago NEW

This hotel is clean and comfortable. Centrally located in Times Square with many amenities. Check-in was smooth as was checkout. In house restaurant is delicious and they have a mini Starbucks service as well. No complaints at all!

Review collected in partnership with this hotel
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Helpful?
Thank tammy376
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your five-star review! Thanks also for your kind words about our location, amenities, check-in and check-out and dining options - your feedback is appreciated! Please come back and see us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

Lake Charles, Louisiana
Reviewed 4 days ago NEW

Enjoyed everything from the in room mini snack bar(pay for) to the view outside towards Time Square. Good in walking distance to Alot (Time Square, Broadway, Central Park, Rockefeller Center, Tonight Show, etc...

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Helpful?
Thank RichardWLCLa
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your five-star review! Thanks also for your kind words about our location. We are delighted to learn you enjoyed all the nearby famous spots! Please come back and visit us again soon - you always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: RM1,016 - RM2,336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1800
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#42 Green Hotel in New York City
#184 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Clean the sinks of any and all mold ”
 of 5 bubbles 31lindae, 24 Feb 2017 | Read review
“Not large, but the boutique vibe is sort of standard these days, and this had what you need if you don't live in your room all day. ”
 of 5 bubbles 599EricW599, 24 Feb 2017 | Read review
“Couples will be ok but larger groups and families need more space”
 of 5 bubbles nbrown26, 24 Feb 2017 | Read review
“Grab a higher floot”
 of 5 bubbles 17MarkM17, 24 Feb 2017 | Read review
“A higher floor would be better.”
 of 5 bubbles rocky9900, 23 Feb 2017 | Read review
5 of 5