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The Surrey

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1,758 Reviews from our TripAdvisor Community

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Showing 1,614: English reviews
New York
Reviewed yesterday NEW

We stayed here for one night to see a Broadway show and it was perfect. We arrived very early (well before check-in) and we went to drop our bags, but were informed that our room was ready! The hotel is a great location just off the park and close to museums. Definitely a splurge on price, but so worth it!

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Thank K2220EIkate
New York
Reviewed yesterday NEW

Eat out the restaurant is not great. Plan ahead for everything you may need - they are very nice and will get you whatever you want, but you have to tell them. Lovely lovely service though; the people are well trained and extremely nice.

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Thank denisesV3294MU
Masachusetts
Reviewed 3 days ago NEW

This hotel is very well appointed with great service and location. My only complaint is that anyone arriving after 9pm is limited for food to a bar with a very limited and expensive menu. The food was quite good but very pricey. I would stay here again but think more than twice about dining here.

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1Thank EstaticinCamden
Brighton, United Kingdom
Reviewed 5 days ago NEWvia mobile

We have stayed at all the deluxe Hotels in this neighbourhood and liked this one. A great location, the super upper east side with a short walk to the museum mile and Central Park. Our room was well appointed and well serviced, the rates are high but this hotel is intimate, has a nice quiet bar perfect for late night...

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1Thank Passionate-Owners
Reviewed 6 days ago NEW

Honestly, maybe the hotel was just really off its game during our trip. We spent one night here previously and it was nice so we decided to give it a shot for a longer one week stay in a deluxe one bedroom suite. Everything was terrible from getting the room at reception to house keeping. The suite was filthy. I...

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3Thank shamm456
PedroDias-GM, Manager at The Surrey, responded to this review

Dear shamm456, Thank you for taking the time to share your experience with us. I would like to sincerely apologize for the inconvenience you and your family have experienced in respect to meeting your most basic expectations. We take our guest feedback very seriously and please rest assure that we value your relationship with The Surrey and have communicated this...

Los Angeles, California
Reviewed 1 week ago

If you want to walk to the MET, Central Park, sleep in fine linens and drink free Fuji water, this is your hotel. However if you want clean rooms and 5 star customer service, find another hotel. When looking for an earring, we found a thick film of dust on the floor by the curtains, candy wrappers and broken crayons...

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5Thank RachelSlav
PedroDias-GM, Manager at The Surrey, responded to this review

Dear RachelSlav, Thank you for sharing your most recent stay with The Surrey. I would like to sincerely apologize for the less than perfect stay you have experienced. Please rest assure that we take your feedback very seriously and I have followed up with the rest of my team. I am however very delighted to hear that you enjoyed our...

North Tustin
Reviewed 1 week ago

Beautiful boutique hotel. Right down the street from Central Park. Walking distance to a lot of great sights. Staff is very helpful and really nice! Very nice bar, Restaurant is very good especially for breakfast. Room service is very fast, for arrives hot! Staff is very professional but not stuffy! Bellmen are awesome and very friendly.

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3Thank cmptravel
PedroDias-GM, Manager at The Surrey, responded to this review

Dear cmptravel, Thank you so much for your feedback! We take great pride in delivering an impeccable experience for all of our guest. I am very happy to hear you enjoyed your overall at The Surrey. I must admit than when I receive the chance I too enjoy the 2 minute walk to central park. We have a great proximity...

Vero Beach, Florida
Reviewed 1 week ago

Great location on the upper east side one block from Central Park. Top notch staff with friendly helpful doorman and front desk folks. The Grand Deluxe Salon on the 10th floor was perfect for us. Good size sittIng area and spacious bathroom with double cinks. Housekeeping supply you with very good linens and twice a day service. We will be...

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1Thank peterelder
PedroDias-GM, Manager at The Surrey, responded to this review

Dear peterelder, Thank you for taking the time to share your most recent recent stay with us. We were proud to learn that you were most impressed with our superior levels of service and that our guest accommodations exceeded your expectations. We look forward to welcoming you back soon Sincerely, Pedro Dias General Manager

New York
Reviewed 2 weeks ago

Substandard room with poor quality of room cleanliness. Friendly staff although grossly misinformed about everyday information about bar and restaurant opening times and reservations. Very expensive. Good location although rooms can be noisy if facing Madison Avenue. No triple glazing for sound proofing.

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4Thank hw20172017
PedroDias-GM, Manager at The Surrey, responded to this review

Dear hw20172017, Thank you for taking the time to share your recent stay at The Surrey with us. I will certainly look into the issue you mentioned with our team , I appreciate you sharing that with us. I look forward to sharing your feedback with our team. We take pride in exceeding our guests expectations and hope this experience...

San Francisco, California
Reviewed 2 weeks ago

They Surrey has long been my go-to hotel on the Upper East Side given it's great location near the park and shopping, the warm and inviting room decor, the fantastic beds with big fluffy comforters and the showers with unbelievable water pressure -- you feel like you are under a waterfall. But the best feature of the hotel is the...

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2Thank SFTravelerYZ
PedroDias-GM, Manager at The Surrey, responded to this review

Dear SFTravelerYZ, Your wonderful comments brings joy to our hearts. We take great pride to ensure all of our guest have an impeccable experience at The Surrey. I am delighted to hear you enjoyed your overall stay. I look forward to sharing your experience with the rest of team. We look forward to hosting your next visit to New York...

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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 

Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021-2643
Region: United States > New York > New York City > Upper East Side
Price Range: RM1,660 - RM3,765 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Cheap Tickets, Travelocity and Jetsetter so you can book your The Surrey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#12 Spa Hotel in New York City
#19 Green Hotel in New York City
#27 Family Hotel in New York City
#44 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Surrey staff and other travellers.
11 questions
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Questions? Get answers from The Surrey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper Floor”
 of 5 bubbles RachelSlav, 11 Jan 2017 | Read review
“Ask for higher floors”
 of 5 bubbles cmptravel, 11 Jan 2017 | Read review
“Grand Deluxe rooms for bigger seating area. GD rooms in the corridor (versus the corner) are larger and have two sinks in the bathroom.”
 of 5 bubbles SFTravelerYZ, 6 Jan 2017 | Read review
“our experience is that the rooms are all with a window in the bathroom”
 of 5 bubbles laurancef2016, 4 Jan 2017 | Read review
“We had 804 which was excellent in size and a reasonable view”
  • Room with TV, amenities cupboard and main warbraobe in background -Go New York Knicks!
  • Plenty of room to chat with some guests
 of 5 bubbles junde01, 2 Jan 2017 | Read review
5 of 5
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