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The Surrey

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The Surrey
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1,789 Reviews from our TripAdvisor Community

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Showing 1,643: English reviews
New York City, New York
Reviewed 15 April 2015

My husband and I just returned from a 4 day/night stay at the Surrey on business and a little get away and couldn't be more pleased. This was our first time staying at The Surrey and everything about our experience was outstanding. The hotel is quaint and chic, with chic,lovely, comfortable and large room and bathroom. We had the best...

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Helpful?
2Thank JeannieNY
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I am equally happy to hear that you would stay no where else other than the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s...

Pasadena, California
Reviewed 15 April 2015

This is an upscale hotel in upper east-side by the Central Park. Rooms are large and very comfortable with all necessary ammenities, including a sitting area and a large desk. We asked for a coffee machine which was delivered to our room immediatly. There was a whole selection of prime alcohol buttles which I have not seen in any other...

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1Thank GXR2013
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I am equally happy to hear that you would stay no where else other than the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s...

Reviewed 15 April 2015

It is hard to explain the entire experience. I can say that this hotel will make you want to never go home. I have stayed a total of 45 days, not at one time but about a week to two on average. The location is also perfect for business or a visit to enjoy the city. I have stayed at...

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Helpful?
2Thank ipXpert
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I am equally happy to hear that you would stay no where else other than the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s...

New Orleans, Louisiana
Reviewed 15 April 2015

I checked in last Friday night stayed in room 705 the room was great and clean, I was greeted by the FD and felt very welcoming at the hotel!!! Every staff member that I encountered had a smile and was truly happy to help in anyway.

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Helpful?
Thank Linda C
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I am equally happy to hear that you would stay no where else other than the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s...

Montreal, Canada
Reviewed 13 April 2015

This hotel is beautiful, wonderfully well located and the rooms are chic, comfortable and absolutely spotless. Unfortunately this fails to make up for the snobbish snooty staff at the front desk who's faces seem to be stuck in a permanent look of superior disapproval. Would a smile of welcome kill these people? My husband is vegan, when we booked I...

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Helpful?
1Thank Valerie M
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to post your review on your recent stay with us. While I am happy that the Surrey was the hotel of choice I am disappointed we were not able to have your recent stay as perfect as it could have been. Your feedback is critical to us in order for us to...

Briarcliff Manor, New York
Reviewed 13 April 2015

My husband and I just returned from a one night stay at The Surrey. We were in the City for a combined anniversary and wedding celebration. The hotel provided the perfect escape. Our 12th floor room was lovely - clean, spacious and with just the right combination of old world elegance and chic. The bed was divine. All the staff...

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Helpful?
Thank di7-7
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I am equally happy to hear that you would stay no where else other than the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s...

Toronto, Canada
Reviewed 8 April 2015

This is the third time we are staying at the Surrey and every time it has been an outstanding experience. The room is comfortable, the staff is very helpful, accommodating and polite, the food in the bar, the restaurant (Boulud after all....) and the in-room are well presented and very tasty. The location is very convenience. All in all, highly...

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Helpful?
2Thank rafi h
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. The Surreys location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to our guests....

Waterloo, Belgium
Reviewed 8 April 2015 via mobile

Perfect situation between Madison av. and Central Park. Very stylish and cozy hotel. Very welcoming staff. Quiet. (Which is very difficult to find in NYC). Everything was perfect. The continental breakfast (included in the price of our room) was a bit poor... Only point to upgrade.

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Helpful?
Thank BenRus1975
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. I am equally happy to hear that you would stay no where else other than the Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s...

Virginia
Reviewed 7 April 2015

Spent one night here with my two daughters (ages 10 & 13). I'd forgotten how great this place is. Stayed in a small king suite thanks to an upgrade. It was wonderful. After all these years, the hotel still looks so fresh. Such beautiful design, and I loved all the heavy doorknobs and bathroom fixtures. The bed was out of...

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Helpful?
2Thank Kirkberta
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. The Surreys location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to our guests....

Bogota, Colombia
Reviewed 7 April 2015

The Surrey is an outstanding hotel in all senses. From the location, the beautiful property, the great people, to the service they provide; everything is flawless. Concierges are very knowledgeable about the city. Staying at a hotel like this makes the experience in the city even better. The team lead by Troy Pade is exceptional.

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Helpful?
1Thank Juan Carlos P
pridguard60763, Manager at The Surrey, responded to this review

Dear Juan Carlos P, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at the Surrey. The Surreys location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to...

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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Breakfast Available
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 

Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021-2643
Region: United States > New York > New York City > Upper East Side
Price Range: RM1,816 - RM3,902 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Reservation Options:
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Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#12 Spa Hotel in New York City
#19 Green Hotel in New York City
#27 Family Hotel in New York City
#46 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Surrey staff and other travellers.
11 questions
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Questions? Get answers from The Surrey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the higher floors.”
 of 5 bubbles sharlat2015, 19 Mar 2017 | Read review
“better top floor rooms”
 of 5 bubbles GAIART33, 2 Mar 2017 | Read review
“Wish I could but the beds are hideously uncomfortable so can't imagine there is one”
 of 5 bubbles Talski37, 1 Feb 2017 | Read review
“Upper Floor”
 of 5 bubbles RachelSlav, 11 Jan 2017 | Read review
“Ask for higher floors”
 of 5 bubbles cmptravel, 11 Jan 2017 | Read review
5 of 5