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The Surrey

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1,759 Reviews from our TripAdvisor Community

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Showing 1,615: English reviews
Reviewed 1 February 2015

We stayed here for our last 3 nights in NYC before we relocated back to the UK. Beautiful hotel, stunning decor and had a gorgeous boutique feel. Our room was amazing. Massive bed, high quality bed linen and a very spacious and well appointed bathroom. Plenty of space in the room and lovely touch of a window seat and two...

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Helpful?
1Thank Walkern76
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share such gracious feedback from your stay with us. I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park and with convenient access to the Metropolitan Museum of Art. I am thrilled that our team was able to exceed your expectations from the caring...

Boston, Massachusetts
Reviewed 28 January 2015

We have stayed at the surrey for two long weekends. Each time our stay was perfect. The service, especially by the doormen, is outstanding. The staff is terrific. The bar is a wonderful spot to relax and on Friday to enjoy a jazz combo. It is worth the extra to get the slightly larger plus room with the window seat...

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Helpful?
1Thank ICFD5
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share such gracious feedback from your stay with us. I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park and with convenient access to the Metropolitan Museum of Art. I am thrilled that our team was able to exceed your expectations from the caring...

Boston
Reviewed 23 January 2015

Love the location, the bed, the coffee and the staff. This oasis of calm in NYC, will beckon you home after walking in Central Park, perusing the art galleries or shopping along Madison Ave. it is perfect!

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Helpful?
2Thank leos_10
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Dear Guest, Thank you for taking the time to share such gracious feedback from your stay with us. I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park and with convenient access to the Metropolitan Museum of Art. I am thrilled that our team was able to exceed your expectations from...

Las Vegas
Reviewed 22 January 2015

I have just returned from my two night stay at The Surrey in Upper East Side in NYC. It was ALMOST a perfect stay, until I started to snoop around in our drawers in our room to find someones whole closet in there. I found their shirt, and some jeans in our room, and my significant other was so grossed...

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Helpful?
5Thank stanson922
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to post your review on your recent stay with us. While I am happy that the Surrey was the hotel of choice I am disappointed we were not able to have your recent stay as perfect as we promise. Your feedback is critical to us to better understand and pin point the...

Reviewed 21 January 2015

So impressed by the service provided. Requested for an upgrade upon arrival (just to try my luck) and the staff was really trying hard to upgrade me. Even though I didn't get upgraded eventually but I was really grateful for her sincerity! All other staff were very friendly and helpful too! Room was amazing! Very comfortable bed and my favorite...

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Helpful?
2Thank wsk_abc
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share such gracious feedback from your stay with us. I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park and with convenient access to the Metropolitan Museum of Art. I am thrilled that our team was able to exceed your expectations from the caring...

Reviewed 19 January 2015

Great hotel overall great location lovely vibes and genuinly good staff members.the room was clean and comfy bes as well loved ny stay. Talk to the concierge great person is always there to help and answer any concern that you might have. Great first visit.

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Helpful?
1Thank gonzalez292
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share such gracious feedback from your stay with us. I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park and with convenient access to the Metropolitan Museum of Art. I am thrilled that our team was able to exceed your expectations from the caring...

San Antonio, Texas
Reviewed 17 January 2015

This hotel is fabulous. The one person I really recommend you seek for help is Michael (concierge). He made are trip memorable and enjoyed every recommendation he made. The rooms are lovely the decoration is tasteful and cozy BUT the noise of the streets is loud the bed wasn’t confortable at all so we didn’t get the sleep we were...

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Helpful?
1Thank Patytour23
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share such gracious feedback from your stay with us. I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park and with convenient access to the Metropolitan Museum of Art. I am thrilled that our team was able to exceed your expectations from the caring...

Sydney, Australia
Reviewed 15 January 2015

I had a small family wedding in NYC in May of this year. We all stayed at The Surrey. Our stay was a complete disaster. On check-in we were told that the room category we had booked was booked out and we were being given a different (and lesser) room. We said that wasn't OK (obviously!) so were moved halfway...

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Helpful?
5Thank Louisa M
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to provide us your feedback. In reviewing your comments I saw that there were many challenges and it truly upsets me when we fail to exceed our guest’s expectations. At The Surrey, we strive to have the finest in guest services, food and beverage and accommodations. Therefore the quality of the guest...

Reviewed 14 January 2015

Stayed at The Surrey the last week in November last year. We had high hopes for the hotel given the other reviews on Trip Adviser and also due to the fact it was a Relais and Chateaux property. We were definitely not disappointed. The location was great for us. It depends what you are looking for, if you want to...

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Helpful?
2Thank LJNewcastle
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share such gracious feedback from your stay with us. I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park and with convenient access to the Metropolitan Museum of Art. I am thrilled that our team was able to exceed your expectations from the caring...

Torquay, United Kingdom
Reviewed 12 January 2015

Excellent location which is matched by quality of the service from staff who really know their job. Bar service outstanding both for food and beverage. Thought that restaurant was a little overpriced and it was strange that we were confined to eating in the room on New Years Day as we wanted to eat in the bar.Perhaps this is a...

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1Thank nevesTorquay
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for sharing your gracious feedback from your recent stay at The Surrey. We are thrilled that you enjoyed our idyllic Upper East Side location with close proximity to Central Park and famed Madison Avenue shopping and that our spacious accommodations exceeded your expectations. We pride ourselves on the personalized and intuitive service provided by our team...

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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 

Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021-2643
Region: United States > New York > New York City > Upper East Side
Price Range: RM1,660 - RM3,768 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Travelocity, Cheap Tickets and Jetsetter so you can book your The Surrey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#4 Business Hotel in New York City
#12 Spa Hotel in New York City
#12 Romantic Hotel in New York City
#19 Green Hotel in New York City
#27 Family Hotel in New York City
#44 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Surrey staff and other travellers.
11 questions
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Questions? Get answers from The Surrey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper Floor”
 of 5 bubbles RachelSlav, 11 Jan 2017 | Read review
“Ask for higher floors”
 of 5 bubbles cmptravel, 11 Jan 2017 | Read review
“Grand Deluxe rooms for bigger seating area. GD rooms in the corridor (versus the corner) are larger and have two sinks in the bathroom.”
 of 5 bubbles SFTravelerYZ, 6 Jan 2017 | Read review
“our experience is that the rooms are all with a window in the bathroom”
 of 5 bubbles laurancef2016, 4 Jan 2017 | Read review
“We had 804 which was excellent in size and a reasonable view”
  • Room with TV, amenities cupboard and main warbraobe in background -Go New York Knicks!
  • Plenty of room to chat with some guests
 of 5 bubbles junde01, 2 Jan 2017 | Read review
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