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The Surrey

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1,731 Reviews from our TripAdvisor Community

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Showing 1,588: English reviews
Montreal
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 December 2014

I've been going to New York for years, and my recent experience at The Surrey was the best I've had in years. It started even before I arrived when I called the concierge to get us dinner reservations as all the restaurants I tried were fully booked. Michael managed to get us a table at a spectacular restaurant at exactly... More 

Helpful?
4 Thank Ora62
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share such gracious feedback from your stay with us. I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park and with convenient access to the Metropolitan Museum of Art. I am thrilled that our team was able to exceed your expectations from the caring... More 

Sag Harbor, Ny
Level Contributor
217 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 21 December 2014

Surrey is a smooth running very comfortable hotel - only glitches are the street and bar noise if you are on a low floor on 76th Street especially on the weekend. And the bar Pliades is sometimes over-crowded - over noisey - again especially on weekends...all else is very very good

Helpful?
2 Thank SagHarborAlice
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at The Surrey. I agree that our location offers a more composed alternative to Central Park East, with all the grandeur of Manhattan’s premier museums, galleries and designer boutiques. Our hotel offers residential luxury with sophisticated and thoughtful service to... More 

Atlanta, Georgia
Level Contributor
102 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 21 December 2014

This property is in the perfect location for those wanting to get away from the hustle and bustle while still being surrounded by the arts, shopping, dining, theatre and easy access to Central Park. The hotel is quaint and reminds me of my favorite boutique hotel in London. The lobby is never over crowded and service is on point. Within... More 

Helpful?
1 Thank Cmara32
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for sharing your gracious feedback from your recent stay at The Surrey. We are thrilled that you enjoyed our idyllic Upper East Side location with close proximity to Central Park and famed Madison Avenue shopping and that our spacious accommodations exceeded your expectations. We pride ourselves on the personalized and intuitive service provided by our team... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 December 2014

Just stayed the weekend at The Surrey and was very pleased! Beautiful hotel. Our room was lovely, clean and quite large by NYC standards. The bed was very comfortable and the bathroom was super clean. The cleaning service did a wonderful job tidying up our room each morning. There was little-to-no noise. Very friendly and accommodating staff! Also, we loved... More 

Helpful?
2 Thank Erica A
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share such gracious feedback from your stay with us. I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park and with convenient access to the Metropolitan Museum of Art. I am thrilled that our team was able to exceed your expectations from the caring... More 

Bristol, United Kingdom
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 10 December 2014

Have just returned from 4 nights at The Surrey and it is one of the best hotels I have stayed at anywhere in the world. We checked in on Monday and were offered a (paid) upgrade to a junior suite which we took and it was worth every dollar, top quality furniture and furnishings, big lounge space, bedroom and bathroom.... More 

Helpful?
2 Thank msav1975
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for sharing your gracious feedback from your recent stay at The Surrey. We are thrilled that you enjoyed our idyllic Upper East Side location with close proximity to Central Park and famed Madison Avenue shopping and that our spacious accommodations exceeded your expectations. We pride ourselves on the personalized and intuitive service provided by our team... More 

New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 December 2014

We just returned from a 40th birthday getaway with my family which included my wife and 3 young girls. (11,9 and5) Not only was the hotel clean, the food was exceptional and the rooms (2bedroom suite) was the largest weve ever seen in the city. I must point out that the concierge crew (Triple M we called them) Michael, Michael... More 

Review collected in partnership with this hotel

Helpful?
2 Thank dralexg
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to post and excellent review and sharing your intimate details with our fellow Trip Advisor readers. We pride ourselves on providing our guests personalized, gracious and warm service delivery and I am so pleased that our entire team, most notably the 3 M's Michael, Michael and Morgan at the concierge were able... More 

Princeton Junction, New Jersey
Level Contributor
195 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 3 December 2014

Wanted to have a true NY experience so , my friend and I went to The Surrey to celebrate her birthday. Location of the hotel is super: near Central Park, and the best museums in city. Ask the staff to a restaurant to suggest in the area (location of many of the city's fine dining) The rooms are quite unique... More 

Helpful?
3 Thank Donna S
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, It is fantastic to hear that The Surrey was your hotel of choice for your special trip. You have a keen eye for design and décor, and it is delightful to know that you appreciated the sophisticated style for which our hotel is known. As you noted, the staff makes it an essential part of any stay and... More 

New York City, New York
Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 December 2014 via mobile

This 5 star hotel lived up to its reputation. We stayed there for three nights with two English bulldogs and all of us enjoyed every moment and aspect of this place, including the best breakfasts one can hope for in the morning. This is the hotel we will come back to on our next big apple holiday.

Helpful?
1 Thank fi5hs0up
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share your review of your recent stay. It sounds as though you truly enjoyed the accommodations and décor, which we are delighted to hear. Our partnership with Café Boulud embodies the spirit of the Surrey and our "Privately New York" theme and I am so happy that it made a tremendous... More 

Stamford, Connecticut
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 December 2014

This hotel has a personality that is not to be missed. It is to make the guests' stays as enjoyable and seamless as possible. Every problem that you may have becomes the hotel's staffs' problem so the guests' needn't worry about them.

Review collected in partnership with this hotel

Helpful?
Thank DrRick88
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the 5 Star review you posted for our fellow Trip Advisor readers and for the intimate knowledge of your experience while you stayed with us. We are delighted you noticed that our team embodies a thoughtful and intuitive approach to service and strive to make the best stay for our guests. We appreciate the feedback... More 

A TripAdvisor Member
Reviewed 1 December 2014

My daughter and I stayed at the Surrey the week of Thanksgiving. We were in NYC to look at condos on the Upper East Side because we want to move there. We enjoyed our stay at the Surrey very much. Everyone was very helpful and welcoming. We will definitely come back to the Surrey.

Review collected in partnership with this hotel

Helpful?
1 Thank A TripAdvisor Member
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, It is fantastic to hear that The Surrey was your hotel of choice for your special holiday trip while you looked for a new place to reside. You have a keen eye for design and décor, and it is delightful to know that you appreciated the sophisticated style for which our hotel is known. As you noted, the... More 

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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 

Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021-2643
Region: United States > New York > New York City > Upper East Side
Price Range: RM1,609 - RM4,548 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 190
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Odigeo, Priceline, Orbitz, Cheap Tickets, Travelocity and Jetsetter so you can book your The Surrey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#4 Business Hotel in New York City
#12 Spa Hotel in New York City
#12 Romantic Hotel in New York City
#18 Green Hotel in New York City
#27 Family Hotel in New York City
#41 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Surrey staff and other travellers.
11 questions
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Questions? Get answers from The Surrey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All are good.”
 of 5 bubbles HelenF803, 3 Dec 2016 | Read review
“Rooms are excellent and food is too”
 of 5 bubbles Trip718, 18 Nov 2016 | Read review
“NYC is loud so do reserve on a higher floor especially if you like sleep with your windows open. It's quieter and the air is fresher!”
 of 5 bubbles MartaL1970, 14 Nov 2016 | Read review
“Higher floors - paying a bit more for a Grand Deluxe is really worth it.”
 of 5 bubbles Pelefant, 5 Nov 2016 | Read review
“higher floors give a partial view of Central park and are away from the street so are quieter.”
 of 5 bubbles Jerry258, 2 Nov 2016 | Read review
5 of 5
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