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Carlton Hotel, Autograph Collection

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Carlton Hotel, Autograph Collection
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2,106 Reviews from our TripAdvisor Community

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There are newer reviews for Carlton Hotel, Autograph Collection
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Showing 1,858: English reviews
Toronto, Canada
Level Contributor
199 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 8 September 2012

The location is amazing. The rooms all have character (we've stayed there several times). Some of the rooms can be small, but they're all very comfortable. Many great memories in NYC and the Carlton Hotel!

Thank richardsmyname
vfreeman1, Manager at Carlton Hotel, Autograph Collection, responded to this review

Richardsmynane – Thank you for this review… We are so pleased you enjoyed your visit. Come see us again soon! Sincerely, Vic Freeman More 

Newcastle upon Tyne, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 September 2012

Well situated for the NY visitor especially in relation to Empire State Building. Dated hotel with some modern touches which actually detract from the classic lines ( huge modern lamp shades cover lovely glass . Rooms OK ( nice pillows)but on all three occasions we have had to ask for something to be done, bathrooms are dark and lighting inadequate,... More 

Thank Judith180
vfreeman1, Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your visiting the Carlton and for your comments on your stay. We are happy to have had you as your guest. I apologize for the “drilling” that woke you… I am sorry that this is the case. We are currently not doing any renovation but I’m guessing that our Engineers were perhaps doing some general maintenance. I... More 

Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 6 September 2012

...and that's a good thing. In a world of wheatgrass patches, plastic chairs and neon lights in the elevator, the Carlton stands out for being a classic New York building. Sure, the lobby has gone modern, but the hallways and rooms are well done and tasteful. I loved this location, easy to two different subways lines, on edge of Union... More 

1 Thank AnneMDDC
vfreeman1, Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your review. We are very proud of the Carlton, we believe that we are a classic boutique property and are pleased you like our hotel, our amenities and our team so much. Cordially, Vic Freeman More 

Royal Oak, Michigan
Level Contributor
165 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 4 September 2012

I stayed at the hotel with my family over a weekend. We were in town for a wedding. The location is great, right in Midtown. The lobby was beautiful, however, there was a wedding in the hotel over the weekend which had music playing so loud directly above the lobby that you could not hear yourself talk while you were... More 

Thank Nardiesally
vfreeman1, Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your feedback. At the Carlton we recognize that there is always room for improvement so take your comments constructively and will work on the areas that require improvement. We do hope to welcome you back again in the future. Thank you again, Vic Freeman More 

Omaha, Ne
Level Contributor
382 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
Reviewed 2 September 2012

We stayed at this hotel for a few nights recently and were fine with it from some standpoints, but it just doesn't even come close to comparing to the Marriott Marquis or other hotels we have stayed at in NYC. The location is a bit challenged, for one, if you are wanting to be close to the theater district, but... More 

1 Thank jncd2000
vfreeman1, Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear jncd2000 – Thank you for staying at the Carlton hotel and for writing this review. The Carlton is an independent property, a member of the Autograph Collection and so provides our guest with an alternate Marriott experience. All that being said we recognize that your stay was not the experience that we expect for all our guests. Many of... More 

Level Contributor
183 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 31 August 2012

This hotel is a decent Lace to stay - small rooms and expensive dining, but decent quality and I found it to be quiet (which is a luxury in NYC!). I was just left disappointed wi the location - its true that you're not far from a lot of places, but the hotel definitely feels like it is kind of... More 

Thank Jordan1964
Naples, Florida
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 August 2012

We travelled to New York (August 17-21, 2012) for my niece's wedding; she chose this hotel for all of us. I was hesitant about our stay due to some "moldy" photos I had reviewed on Trip Advisor. I didn't see or smell any mold! We were treated very well by all the staff. Jada was most hopeful at check-in. We... More 

2 Thank dcep2
Braunwald, Switzerland
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 August 2012

We stay just 3 nights.Is a nice hotel in a great location.We like to walk so we reach pretty much everything by foot!The room are pretty small for the price but is undestandable in New york.Faster way to reach the hotel from the airport is...by subway!The shuttle are expensive and very slow.

1 Thank mcegue79
Seattle, Washington
Level Contributor
241 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
Reviewed 27 August 2012

Some of the friendliness and helpful front desk staff I have ever experienced. I stayed here last week for one night on a business trip. While the room was very small, even by Manhattan standards, I really enjoyed my stay. Hotel is in a very nice part of Midtown, convienent to restaurants. Quiet. Comfortable double bed. Marriott points. No club... More 

1 Thank Mary V
London, United Kingdom
Level Contributor
49 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 25 August 2012

We stayed here for 5 nights in August in a double executive room with 2 double beds which were extremely comfy, quiet air con and friendly efficient staff. The hotel has its own character - a little bit "olde worlde", not your usual sterile corporate feel. I would definately stay here again, the location is great and the hotel lived... More 

1 Thank happy1507

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A midtown Manhattan luxury boutique hotel located near the Empire State Building, Union Square and other New York City attractions. Offers vacation packages and special offers, as well as meeting and event space. ... more   less 

Additional Information about Carlton Hotel, Autograph Collection

Address: 88 Madison Avenue, New York City, NY 10016
Region: United States > New York > New York City
Price Range: RM716 - RM2,201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carlton Hotel, Autograph Collection 4*
Number of rooms: 317
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Also Known As:
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
New York Carlton
Carlton Hotel New York
Hotel Style:
#70 Green Hotel in New York City
#194 Family Hotel in New York City
#201 Luxury Hotel in New York City
#213 Business Hotel in New York City
#229 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Carlton Hotel, Autograph Collection staff and other travellers.
14 questions
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Detroit, Michigan
9 months ago

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Questions? Get answers from Carlton Hotel, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely don't choose the small room.”
 of 5 bubbles brettl625, 25 Nov 2016 | Read review
“Make sure your key works; maybe avoid on the 7th floor”
 of 5 bubbles 396robd, 19 Nov 2016 | Read review
“Stay in other hotel until full renovation is done and service is improved!”
 of 5 bubbles ThomasMANN21, 14 Nov 2016 | Read review
“Ask for a view. My room faced a brick wall and the room was already disappointing.”
 of 5 bubbles 918candicei, 4 Nov 2016 | Read review
“We were on the sixth floor and there was not one issue!”
 of 5 bubbles Vinnyblue, 1 Nov 2016 | Read review
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