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The Franklin

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The Franklin
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674 Reviews from our TripAdvisor Community

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Showing 575: English reviews
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Reviewed 1 week ago

Went to the Franklin for a family event and booked four rooms. Tiny rooms are an understatement unless you're used to six inches around the bed, no closet, no view, no heat control, no way to open windows, and sink right there by the bed. Room number one small and scary, slept with chair wedged against the door. Room two,...

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3Thank Joe d
Reviewed 2 weeks ago via mobile

After reading lots of negative reviews I was wondering what to expect, but overall I was pleasantly surprised. The rooms were small but spotlessly clean and very comfortable beds, the free breakfast in the morning was ample. The hotel lobby could do with a little updating but the staff were excellent. I would definitely stay again if I ever visit...

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Thank John H
Westampton, New Jersey
Reviewed 20 January 2017

Pros: Staff - very helpful, attentive and polite. Room - Clean. New bathroom fixtures. Amenities - breakfast (cereals, yogurts, muffins, coffees, hot chocolate, juices, croissants.) evening (wines, cheeses, dried fruits.) Location- we walked to Metropolitan Museum (5th Ave and 84th St) all four days (PS: we are senior citizens). Close by good restaurants, movie theater, delis, CVS, Starbucks. Cons: Lobby...

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3Thank Barbara S
st. paul
Reviewed 18 January 2017

First of all people - some advice. Don't visit New York City if you don't like old things. This is an old building. It has a super freaky elevator with a cage-like ambiance. If you have an aversion to old buildings, go to Vegas. If you don't hate old things and you want to visit New York City and stay...

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Thank Merry O
Boston, Massachusetts
Reviewed 18 January 2017 via mobile

What a cute little boutique hotel off he beaten path but convenient to the heart of the city. Very easy to park and get to the hotel. Rooms are on the small side, but adequate and clean. Staff is extremely welcoming and kind. Pet friendly - no fee. Enjoyed our stay!

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Thank Cara C
Rural Virginian
Reviewed 17 January 2017 via mobile

Great boutique hotel. We checked in quite late and were greeted with a very warm welcome from the night clerk. My husband had no idea how to figure out which room we were in--the numbers are little mosaics next to the doors. They are red and green. Guess who has the most common form of color blindness (red/green)? After having...

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Thank schlegal1
Clearwater, Florida
Reviewed 15 January 2017

What an impressive helpful staff. More than all of our requests were met with levity and gratitude. Taina..computer Goddess. Masud, could not seem to help us enough. Let us not forget Jason.... to cute, and helpful.

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Thank NewDawn1111
A TripAdvisor Member
Level Contributor
11 reviews
9 hotel reviews
3 helpful votes
Reviewed 28 December 2016 via mobile

We stayed at The Franklin for 3 nights over Christmas 2016. We booked this hotel knowing it was a little dated with small rooms based of reading past reviews. The bathroom door in our room did not open completely due to limited space and we struggled to fit our two large suitcases. The wifi was reliable in our room, all...

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Thank A TripAdvisor Member
Chicago
Reviewed 24 December 2016

Looked extensively for a bargain on a 2 night stay on the Upper East Side and booked online at a Hotel where many of our wedding guests stayed 6 years earlier. Had been promised a complimentary upgrade to a room with a King Bed & walk-in-closet but when we arrived by 7 pm were told by two very nice Front...

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Thank FootPrince
Los Angeles, California
Reviewed 20 December 2016

Hate to say it but this place took away a lot of our enjoyment from our trip. Came here in December when the temp are beyond freezing. Our room had no heat what so ever. No hot water it was luke warm. The room was a size of a closet, not exaggerating. We were living for 5 days out of...

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3Thank amariebal

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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Philosophy bath amenities, and 24-hour cappuccino machine. ... more   less 

Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Region: United States > New York > New York City > Upper East Side , Manhattan
Price Range: RM718 - RM1,707 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City
Hotel Style:
#228 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Franklin staff and other travellers.
11 questions
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London, United Kingdom
5 months ago
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Groupon gave us great rate for this hotel.”
 of 5 bubbles BarbaraS720, 19 Jan 2017 | Read review
“8th floor great view and CLEAN.....”
 of 5 bubbles NewDawn1111, 14 Jan 2017 | Read review
“Confirm room HVAC comfort.”
 of 5 bubbles FootPrince, 23 Dec 2016 | Read review
“Small but perfect, great uptown location near museums.”
 of 5 bubbles susanwU7396VU, 14 Dec 2016 | Read review
“Rooms have limited storage for clothes. Also the Minibar that offers bottles of wine should state what is the price so the customer is not blindsided at checkout.”
 of 5 bubbles 316wadep, 21 Sep 2016 | Read review
5 of 5