voco the Franklin New York, an IHG Hotel
164 East 87 Street Off Lexington Avenue, New York City, NY 10128-2206
Lowest prices for your stay
US$324
US$257
Free cancellation until 02/04/23
No prepayment needed
US$324
US$257
Free cancellation until 02/04/23
No prepayment needed
US$324
US$257
Free cancellation until 02/04/23
Expedia.comUS$257
TravelocityUS$257
Lol.travelUS$324
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#250 of 529 hotels in New York City
Location
Cleanliness
Service
Value
Travellers' Choice
Housed in a 19th-century brownstone, voco® The Franklin combines historic charm with modern glamour in the cultural heart of New York City. Nestled on a quiet, tree-lined street, our Upper East Side hotel offers a comfortably chic haven in Manhattan. Step outside to explore NYC attractions, including the Museum Mile, Guggenheim Museum, and Central Park. Discover designer stores and restaurants along glitzy Madison Avenue. Walk to the subway lines and ride the train just four stops to Yankee Stadium. Enjoy contemporary comfort and European style in our guest rooms with free Wi-Fi and flatscreen TVs. These sophisticated NYC retreats feature crystal chandeliers, original art, and glass-enclosed showers.
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Property amenities
Secured parking
Free High Speed Internet (WiFi)
24-hour security
Baggage storage
Non-smoking hotel
24-hour front desk
Room features
Desk
Housekeeping
Seating area
Telephone
Private bathrooms
Cable / satellite TV
Flatscreen TV
Complimentary toiletries
Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Charming
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
178Restaurantswithin 0.5 km
43Attractionswithin 0.5 km
Contact
164 East 87 Street Off Lexington Avenue, New York City, NY 10128-2206
Getting there
86th StNew York City Subway2 min
86th StNew York City Subway5 min
Car HireSee all New York City car hire
77Reviews28Q+A9Room tips
Reviews
Traveller rating
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- 2
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I frequently visit my grand baby on the Upper East Side, NYC and found this gem of a hotel where I now always stay. During my most recent visit, we had a medical emergency. Manager Jessica and each and every team member helped and cared for us as you would your own friend or family member. I can’t say enough good things about this charming hotel and their warm, competent team.
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 3 weeks ago
Dear X5816ZLchristinee, Thank you for taking the time to share your experience, we certainly think of our guests as family and every member of our team acts accordingly! I am happy that you were well taken care of, I know how stressful it can be dealing with a medical emergency. Can't wait to welcome you back on your next visit! Warm Regards, Jessica Thompson
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I don’t remember reading in the reviews anything about the size of the rooms. They are just a stripe around the bed (only on two sides, the other two are against the wall). The smallest room I’ve ever saw. And once you have placed your luggage in the tiny space between the bed and the other wall, there’s no room so we had to crawl on the bed to move around the room. The luggage took an important part of the space because we had to leave it on the luggage rack, as there are no drawers (at all). Only a tiny (really tiny) closet we’re you can hang some of your clothes. The bathroom is no different. The sink I guess they bought in Lilliput. You could only wash one hand at a time. The the WC looked to me like the ones they have in kindergarten schools. I had read that there was noise in the rooms but I thought it will come from the street. I was wrong: the noise that kept me awake every night came from my neighbor peeing, from the pipelines when he flushed the toillet, from his clock alarm which he forgot to turn off and I know he’s in the shower. They say it is a vintage hotel. It is just a very old one, an extremely uncomfortable one. One good thing is worth mentioning: the location is excellent. Very close to the museums in UES as well as the Subway entrance.…
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 4 weeks ago
Dear Rebecav240, Thank you for taking the time to share your feedback online. Our hotel was built in 1930 and renovated in 2020, however the rooms are on the smaller side, but average for NYC. We did ensure that all of our room sizes are listed on all internal and external websites to provide full transparency on their space. We also made sure that our photography did not mislead guests by making the rooms look larger than they are. Thank you again for your feedback. Kind Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My first time staying at The Franklin: Great staff and decor. The rooms are small but comfortable. Very convenient location. Very Friendly and very helpful staff. Great price and great experience. Would definitely stay there again.
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Date of stay: February 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 3 weeks ago
Dear Rita C, Thank you for all the kind comments and for taking the time to share them on line. You certainly seemed to have enjoyed your stay in NYC and with us at voco The Franklin New York. We are luck to have a great team in a fabulous locations, Please come and see us again soon. Kind Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The place is fine and the service was fine, but there is one person who works at the front desk that stood out. Xoshera was super helpful with my special needs son and even made sure a Fed Ex packaged got delivered for me. Thanks Xoshera!!!
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Date of stay: January 2023
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 15 Feb 2023
Dear Starheadz, Thank you for taking the time to share your experience and for posting this review on line. We believe we have a great hotel in a fabulous location with a terrific team and appreciate when it gets noticed. I will be sure to share your praise with Xoshera! We look forward to being of service to you on your next visit to voco The Franklin New York. Kind Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On the plus side the hotel was very conveniently situated for me for my 3 night stay, if somewhat expensive, but I did book rather last minute! Lovely comfortable bed, pillows and bedding, in a small quiet room, adequate for my needs but would be very cramped for 2. There was a pleasant small reception area, the reception staff were all lovely, friendly and helpful. Unfortunately the room was let down by being rather noticeably dusty (skirting boards, light fitting, top of mirror) and broken front of writing desk, there was no bedside light, table or even shelf by the bed, so I had to use the chair to put water, book on.
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Date of stay: January 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 6 Feb 2023
Dear JuliaM_11, Thank you for your comments and for taking the time to post them online. We are pleased that your enjoyed your stay and found the hotel to be conveniently located. Our team strives to deliver exceptionally clean rooms, I do apologize that there was residual dust in the room, something we do our best to stay on top of. We do hope that you give us another opportunity to WOW you in the future, should your plans bring you back to NYC. Thank You, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What a great find on the Upper East Side of New York! The staff went above and beyond to make our stay comfortable - especially Xoshera, who was both courteous and an amazing barista! If you have business at Gracie Mansion or need a place to stay close to friends or family on the UES, look no further! Rooms are New York small but have all the space you need. Impeccably clean and a 12 noon check out!
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Date of stay: January 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 17 Jan 2023
Dear J8417RYdennisw, Thank you for taking the time to share your experience and for posting this review on line. We believe we have a great hotel in a fabulous location with a terrific team and appreciate when it gets noticed. Xoshera will be thrilled to hear your praises! We look forward to being of service to you on your next visit to voco The Franklin New York. Kind Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here in October. We had the upgraded king room. Small but not uncomfortably tiny. Definitely not dusty like a recent review. I was impressed with the cleanliness. Spotless room everyday. We faced front on the 8th floor. Typical NYC noise shouldn't be a surprise. No annoying noise within the hotel. Decent size bathroom that didn't have the sink out in the bedroom. Great showerhead. Front desk staff was always friendly and helpful. Great location as our family is nearby. I definitely recommend springing for this luxury king room.
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: Go for the upgraded king on a high floor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 21 Nov 2022
Dear Fairport_reviewer, Thank you for your kind comments and for taking the time to post them on line. We are very pleased that you enjoyed your recent stay with us at voco The Franklin New York and we hope that when your travel plans next include NYC that you will allow us to be of service to you once again! Warm Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room is tiny and very dusty, my poor cat was covered in dust at all times and wheezing. The room didn't even have a full bathroom. It was a cramped half tub and toilet with a sink next to the bed. The bed squeaks really badly, i thought it was going to break every time i moved and i'm not even fat. Doors are extremely loud and slamming at all hours of day and night, the AC makes terrible noise even when it's off, the TV is too big for the room and positioned wrong, the shower is leaky, i have a table right outside my window so can't open the blinds and have to suffer people's conversations, you can hear the subway on the 1st floor.. this place is an absolute nightmare. I have 1 more night to stay here before I can go home and I honestly don't know how I can do it. This place is a dump!…
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 8 Nov 2022
Dear 93annelp, I am sorry to hear that your experience with the hotel was unpleasant. We pride ourselves on cleanliness and I am very surprised that your cat was covered in dust at all times as our team takes great care and focus to ensure our rooms are spotless. I can imagine being displaced from your residence is a very stressful time and do hope that you are back in the comforts of your own home. We would have addressed the noise disturbance from the subway sooner had the issues been brought to the attention of the staff on property at the time. Sincerely, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maybe I'm just a sucker for restoration done well, but our visit to the Franklin was pleasing aesthetically and experientially. Front staff were kind and eager to greet us with delicious chocolate cookies and the lift (elevator) is to die for! Can I take up residence in the lift?! The room was perfectly sized and a spacious toilet room for NYC. Very comfortable bed, quiet room, and easy peasy walk to Central Park or the subway. Tons of food options nearby. It was just the "pick" me up we were looking for that weekend.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 8 Nov 2022
Dear AmeliaS364, Thank you for taking the time to share your experience and for posting this review on line. We believe we have a great hotel in a fabulous location with a terrific team and appreciate when it gets noticed. We look forward to being of service to you on your next visit to voco The Franklin New York! Kind Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
the Franklin is in a great location and has a friendly helpful staff. It's a 20-30 min walk to Central Park and there are plenty of food, attractions, and shopping close by. the outdoor patio is a great place to have your coffee in the morning.
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 20 Sep 2022
Dear WendyF706, Thank you for taking the time to share your experience and for posting this review on line. We believe we have a great hotel in a fabulous location with a terrific team and appreciate when it gets noticed. We look forward to hosting you on your next visit to voco The Franklin New York! Thank You, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$320 - US$447 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the franklin hotel new york city, franklin new york city, franklin hotel new york city
LOCATION
United StatesNew YorkNew York CityUpper East Side / Carnegie Hill / Manhattan
NUMBER OF ROOMS
50
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Claim Your ListingVOCO THE FRANKLIN NEW YORK, AN IHG HOTEL: UPDATED 2023 Reviews, Price Comparison and 149 Photos (New York City) - Tripadvisor
Frequently Asked Questions about voco the Franklin New York, an IHG Hotel
Which popular attractions are close to voco the Franklin New York, an IHG Hotel?
Nearby attractions include Park Avenue (0.2 km), Carl Schurz Park (0.3 km), and 92nd Street Y Tisch Center for the Arts (0.4 km).
What are some of the property amenities at voco the Franklin New York, an IHG Hotel?
Some of the more popular amenities offered include free wifi, baggage storage, and a 24 hour front desk.
Which room amenities are available at voco the Franklin New York, an IHG Hotel?
Top room amenities include a flat screen TV, a desk, and a seating area.
Is parking available at voco the Franklin New York, an IHG Hotel?
Yes, secured parking is available to guests.
What are some restaurants close to voco the Franklin New York, an IHG Hotel?
Conveniently located restaurants include Bua Thai Ramen & Robata Grill, San Matteo Pizza Espresso Bar, and Naruto Ramen.
Are there any historical sites close to voco the Franklin New York, an IHG Hotel?
Many travellers enjoy visiting Hamilton Park (5.4 km), United Nations Headquarters (3.6 km), and Theodore Roosevelt Birthplace National Historic Site (5.4 km).
Does voco the Franklin New York, an IHG Hotel have any great views?
Yes, guests often enjoy the city view available here.