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Park Lane Hotel

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5,253 Reviews from our TripAdvisor Community

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Showing 4,238: English reviews
Malvern, Pennsylvania
Reviewed today NEW

They put me in room 804. Immediately above the hotel entrance. Traffic noise all night. I called the Operator to speak with front desk (to get another room). Operator number rang 40 times and no answer.

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Helpful?
Thank ralph t
Hartford, Connecticut
Reviewed today NEW

We have stayed in this hotel several times. This was our last time. The location used to be good for midtown shopping and entertainment however the increased security in the area makes it difficult to get around. If you are an animal lover you will find the sight and smell of the carriage horses disturbing. The rooms while large are...

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Thank Lisa H
Washington DC, District of Columbia
Reviewed yesterday NEW

Perfect Central Park location. Beautiful view. Lovely hotel with gracious service. Luxurious accommodations, linens and furniture. Wonderful afternoon social hour overlooking the park. Bathrooms need to be updated.

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Helpful?
Thank Jaf71368
Vienna
Reviewed yesterday NEW

We have been staying in this hotel for many years, as it´s location is unbeatable. After changing owners some years ago also the atmosphere had changed dramatically from an elegant hotel to a pretty noisy and busy place struggling with a lot of organisational problems. All different this year: The reservation worked perfectly, check in was effective and friendly, service...

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Helpful?
Thank 349manfreds
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, Thank you for the great review! We're delighted you had such a lovely experience with us! We're happy to have exceeded your previous expectations and helped you have such a memorable experience! We aim to please and your praise for our team lets us know we're doing our job! We look forward to hosting you again soon for...

Ahoskie, North Carolina
Reviewed yesterday NEW

Wonderful NYC experience at the Park Lane!! Nice rooms, comfy beds, and great location! Harry's bar was a nice way to end the evenings. I would definitely recommend this hotel! Thank you for a pleasing experience!

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Helpful?
Thank apierce196
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, Thanks for the wonderful review! It's fantastic you had such a lovely experience with us. We're thrilled you took full advantage of our prime location and comfortable rooms. That's what we like to see! We're looking forward to sharing another amazing experience with you soon! Have a beautiful day!

Moscow, Russia
Reviewed 2 days ago NEW

Location is amazing, yes, but when one pays $500 per night they expect the best. An additional charge of $35-40 for wifi and unlimited international calls was a bad surprise on arrival, particularly if you have no need for the latter. Not representative of best practice. A special thank-you to the doorman, do not remember their name, but he really...

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Helpful?
Thank Alexandra_Cherkasova
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

We appreciate the feedback, Alexandra. We're happy you had a pleasant stay with us and enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. Our facilities fee allows us to offer additional amenities for all of our guests including our Hospitality Reception and high-speed wireless internet, among other things. We look forward to...

Orlando, Florida
Reviewed 2 days ago NEW

Communication between hotel and guests do not exist! You better be prepared to play 20 questions if you want any answers! The staff is pretty rude and I am not talking about the typical New York City rude either!

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Helpful?
Thank Garret H
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

We appreciate the feedback, Garret. We're deeply disappointed your experience with us was less than perfect. Your experience is not on par with the standard we're capable of providing. We strive to offer quality service and convenience for our guests. We do hope you give us another opportunity to demonstrate the high-caliber service we're accustomed to sharing with our guests....

Belleville Michigan
Reviewed 2 days ago NEW

The rooms are a bit outdated and tired. If you're looking for luxury, this probably won't be right for you. Jr suite on the park was huge but lacked what one might expect for a suite feel. Bath was small and outdated. Rooms are overdue for a makeover. The location is ideally located for Central Park and The MET as...

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Helpful?
Thank J. K
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, We appreciate the feedback. We're happy you enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. We'll address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive experience. Have a great day.

Toronto, Canada
Reviewed 2 days ago NEW

Charge for the hospitality room in the afternoon, but well worth it. Great drinks, and fantastic food. Staff were great and room was very nice and comfortable. Great views of Central Park. Nice coffee shop in the lobby

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Helpful?
Thank SMFToronto_Canada
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, We're thrilled you had such a pleasant experience with us! It's fantastic you took full advantage of our hospitality reception. We aim to please! We're happy you appreciated the breathtaking views from our prime location! We're looking forward to sharing another amazing experience with you soon! Have a lovely day!

Adirondacks, New York
Reviewed 2 days ago NEW

First time staying at the Park Lane Hotel. Stayed in the Premier Park View Junior Suite with large windows to look upon Central Park. Quick check in, room was large, and bed was very comfortable. Even had complimentary cheese and crackers for us when we arrived! Location was great for us, close to everything we needed. Ms. Cerpa was also...

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Helpful?
Thank Robert L
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thanks for the wonderful review, Robert! It's fantastic you had such a great first experience with us! We strive to offer top-notch service and convenience for our guests. Your comfort and happiness are important to us! We're thrilled you took advantage of our prime location! We're looking forward to sharing another amazing experience with you soon! Have a beautiful day!

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Lounge, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more   less 

Additional Information about Park Lane Hotel

Address: 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: RM820 - RM2,607 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Lane Hotel 4*
Number of rooms: 628
Reservation Options:
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Also Known As:
The Helmsley Park Lane Hotel New York City
Helmsley Park Hotel
Hotel Style:
#175 Luxury Hotel in New York City
#190 Romantic Hotel in New York City
#199 Business Hotel in New York City
#201 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Park Lane Hotel staff and other travellers.
83 questions
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Berwick
over a year ago

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Questions? Get answers from Park Lane Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get one in another hotel. ”
 of 5 bubbles lisahY6306KS, 9 Dec 2016 | Read review
“Premier Park View Room”
 of 5 bubbles 349manfreds, 8 Dec 2016 | Read review
“Partial Central Park view rooms are just that - very partial (perhaps 1/4 of the total view)”
 of 5 bubbles Alexandra_Cherkasova, 7 Dec 2016 | Read review
“Ask for the highest floor possible if you plan to be on the Park side of the hotel. Too much traffic noise even on 14th floor. Windows are old and noise is easily penetrated though them. ”
 of 5 bubbles 174jeffreyk, 7 Dec 2016 | Read review
“Pay the extra and get a park view”
 of 5 bubbles SMFToronto_Canada, 7 Dec 2016 | Read review
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