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Park Lane Hotel

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5,756 Reviews from our TripAdvisor Community

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Showing 4,661: English reviews
London, England, United Kingdom
Reviewed 4 August 2016

My husband first stayed in Park Lane when travelling for business and then we decided to stay there when we had a week in New York . Very pleased with the service , room ( though I wish we asked for the Park view ) . The Hotel is just across the road from the Central Park , few minutes...

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Helpful?
Thank Veronika A
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thank you for sharing such a fantastic review, Veronika! We're thrilled to know we could host your couple's getaway! New York is the perfect duo escape. We love our location. It gives our guests the opportunity to explore New York, since we're right in the heart of everything. With that said, it's a delight to know you had a chance...

California
Reviewed 4 August 2016

Beautiful hotel. Very nice room. Comfortable bed and pillows. CLEAN. Staff extremely helpful. Great location and price. Evening reception a nice surprise and treat. Across the street from Central Park great location for all our sightseeing. Only regret is we didn't have time to stay longer.

Review collected in partnership with this hotel
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Helpful?
Thank mchmb
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for this excellent review! It's always a joy to know we could accommodate our guests to the fullest extent! We're thrilled to see you felt comfortable and at ease during your stay with us. We also love our location. We believe we provide a reasonable price for a spot in the heart of New York. Central...

Austin, Texas
Reviewed 4 August 2016

We booked 4 nights in a premiere room with a park view. Room was nice and large and the view of Central Park was spectacular ! Bed was comfortable, plenty of hot water, good variety of channels on the TV. All things considered, we have found this hotel to be a great value.

Review collected in partnership with this hotel
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Helpful?
Thank Huntster56
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thank you for sharing this stellar review with us! We're happy to know we could accommodate you all to the fullest extent. You can't beat the view! It's just such a beautiful thing to see waking up and right before bed. Again, thank you for sharing this outstanding review with us. We're overjoyed to know you enjoyed your trip to...

NYC
Reviewed 4 August 2016

Great location if you like Central Park South. But it had a cramped lobby filled with tourists, hallways seemed a little old and dingy. My first impression when I opened the door to the room was positive. Room was very big! Nice bathroom with tub. Service fee included access to 5-7pm free buffet w/beer + wine, sodas, snacks and food....

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Helpful?
Thank NickIFE
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thank you for the great review, Nick! We're delighted to hear you enjoyed your recent stay at Park Lane! It's fantastic to hear our comfortable rooms met your expectations. We're thrilled to know how much you enjoyed the convenience of our Hospitality Reception. We truly value your feedback and we'll take it into consideration as we move forward to improve...

Norman Park
Reviewed 4 August 2016

We stayed at the hotel to celebrate our engagement. We were put in an unserviced room where the airconditioning unit had saturated the carpet and made the room smell sickly mildewy. After informing staff and waiting an hour, with multiple phone calls and transfers to different departments someone came up and their option was to put some towels down, or...

Review collected in partnership with this hotel
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Thank Jellykm
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for sharing your feedback. We're very disappointed to hear about the experience you had during your stay. Providing our guests with exceptional service and a great experience is something we take seriously. Please know your feedback will be addressed with the appropriate members of our team so we may improve for the future. We hope you'll...

Cleveland, Ohio
Reviewed 4 August 2016

This hotel is in a great location. However, the rooms are showing wear and tear. The bathroom tiles were dirty or stained. Carpet seemed dirty. It seems to be a popular hotel. The champagne and wine reception every day at 5 pm is a plus.

Review collected in partnership with this hotel
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Thank 600ohio
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for sharing your feedback. It's disappointing to hear the cleanliness of the rooms you received during your stay wasn't up to par. Providing our guests with a clean environment is something we truly value. Please know your feedback will be addressed with the appropriate members of our team so we may improve for the future. With...

Reviewed 4 August 2016 via mobile

We stayed at the Park Lane hotel primarily because of its location. Close to Central Park as well as the high end shops. Bedrooms are ok - a little tired looking and would benefit from refurbishment. The main restaurant was very nice and the staff very helpful. The elevators were a big issue. We had to wait between 10 and...

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Helpful?
Thank Russell G
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thank you for sharing your review, Russell. It's unfortunate to hear about the problem you had with the elevators during your stay​, as we value providing our guests with a wonderful experience from beginning to end. Please know your feedback will be addressed with the appropriate members of our team so we may improve for the future. With this said,...

Idaho Falls, Idaho
Reviewed 3 August 2016

Park Lane is located across the road from the entrance to Central Park. It is 2 blocks from 5th Avenue. The N, Q, R subway entrance is three doors away. This hotel is perfectly located for your New York City visit! It is very reasonably priced. Half to a third of the cost of most hotels located on Central Park....

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Thank Idaho5443
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for the great rating! We're delighted to hear you enjoyed the convenient location we have here at Park Lane! It's fantastic to know our great prices met your expectations and our staff provided you with excellent service throughout your stay. We truly value your feedback and we'll address it with the appropriate members of our team...

Oklahoma City, Oklahoma
Reviewed 3 August 2016

The main reason I repeatedly stay at this hotel is for the incomparable view of Central Park! Having stayed here once or twice a year for over 10 years, I must say that the quality of service is consistently excellent and the rooms are elegant, clean and comfortable. In addition, the staff is helpful and eager to respond to questions...

Review collected in partnership with this hotel
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1Thank lisawebb2
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Thank you for such a stellar review, Lisa! We're happy to see you had an excellent experience again. We're thrilled to know we could accommodate you to the fullest extent for over a decade, now. We love our location, and it's a joy to hear you've taken advantage of our position in the heart of New York. With this said,...

Skelmersdale, United Kingdom
Reviewed 3 August 2016

The location to Central Park is spot on. We booked an executive room with Park view, the room was huge as was the bed there was a fridge in the bathroom, air con worked well. There is a $32 dollar facility fee which includes wi fi. Phone calls local national and international this fee also includes a two hour slot...

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Helpful?
Thank Shell6257
Mirela C, Guest Relations Manager at Park Lane Hotel, responded to this review

Dear Guest, thank you for sharing your feedback. We're glad to hear you enjoyed the pristine location we have here at Park Lane. It's pleasing to know our spacious rooms suited your comfort needs. We truly value your feedback and we'll take it into consideration as we move forward to improve for the future. We look forward to sharing an...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Lounge, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more   less 

Additional Information about Park Lane Hotel

Address: 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: RM1,116 - RM2,166 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Lane Hotel 4*
Number of rooms: 628
Reservation Options:
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Also Known As:
The Helmsley Park Lane Hotel New York City
Helmsley Park Hotel
Hotel Style:
#168 Luxury Hotel in New York City
#190 Romantic Hotel in New York City
#199 Business Hotel in New York City
#201 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Park Lane Hotel staff and other travellers.
96 questions
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Berwick
over a year ago

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Questions? Get answers from Park Lane Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Park views are nice”
 of 5 bubbles 557btl, 24 Mar 2017 | Read review
“Get a park view”
 of 5 bubbles Amariew12, 22 Mar 2017 | Read review
“get a park view room ”
 of 5 bubbles chennikita, 21 Mar 2017 | Read review
“View of Central Park”
 of 5 bubbles EKWhouston, 18 Mar 2017 | Read review
“If you can afford ask for park view.”
 of 5 bubbles joinville, 17 Mar 2017 | Read review
5 of 5