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The Westin New York Grand Central

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2,733 Reviews from our TripAdvisor Community

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Showing 2,152: English reviews
Reviewed yesterday NEWvia mobile

I stayed here on December 1st for my birthday. I arrived to the hotel around 1pm to drop off my bags. I didnt think I would be able to check in that early. Deidre was very warm and told me that my room was ready for me. She made sure my room had a nice view and asked me if...

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Helpful?
Thank Karen M
Dublin, Ireland
Reviewed yesterday NEW

Love this hotel so close to everything and really friendly and welcoming staff. Clean and very comfortable rooms. This is my 7th year with my mother and sister and I would definitely be no where else.

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Thank Barbara S
Doncaster, UK
Reviewed yesterday NEW

We checked into this hotel for a week over thanksgiving. The hotel itself was nice, staff seemed friendly enough and the rooms were nice. On our second night, the room next door to us was being cleaned at 11pm - vacuuming and general noise coming from the room which I was annoyed with. Upon speaking to the reception the following...

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Thank Corrine B
Chicago
Reviewed 2 days ago NEW

I've stayed at this Westin a few times now and always enjoy staying here. You really can't beat the location, you are just a couple of blocks away from Grand Central to take the subway anywhere you want to go in NYC; and you're also within close walking distance of all the main tourist areas in Midtown and Central Park....

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Thank lviewguy
Burnley, United Kingdom
Reviewed 2 days ago NEWvia mobile

I stayed at this hotel during thanksgiving with my mum and gran, we were thrilled to bits with the hotel. I stayed in New York last year at the same time (thanksgiving) and we compared the hotel during this trip. On arrival we were greeted by a very nice receptionist. Our room was on the 27th floor and it was...

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1Thank em-lou-slater
Glasgow
Reviewed 2 days ago NEW

When my friend and I arrived at the Hotel, we went to check in. The Receptionist made no eye contact and said we would be checking into a king bedded room with rollaway, which was wrong. I said to her we had paid for a double double and she said where does it say that, i produced my confirmation for...

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Thank missmeGlasgow
Reviewed 2 days ago NEWvia mobile

Had the pleasure of staying over thanksgiving, the staff were wonderful. From reception to the help we got with our bags these guys were super helpful. Very friendly and really cool with our 10 month old son. Thanks everyone

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Thank Jordan B
Miami, Florida
Reviewed 2 days ago NEW

Darn you - Westin - and your Heavenly Beds. We usually start out fairly early in the morning -- since we always enjoy NYC with all its outdoor fun. BUT the first two days -- we slept in... and slept some more! we managed to get out at 10am. Best beds around. I've stayed at Westins before -- and I...

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Thank eshepard
Richmond, Virginia
Reviewed 3 days ago NEW

Excellent staff in every facet of my stay, throughout my stay. Everyone was poite, cheerful, professional, and extremely helpful. Very comfortable room, great location, great amenities. Enjoyed everything about my stay. Would recommend this hotel.

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Thank michael f
Westfield, New Jersey
Reviewed 3 days ago NEW

Spent the evening at the Westin Grand Central on 42nd Street. What a pleasant surprise! Nicely furnished room and bath. The hotel staff were lovely and incredibly accommodating. The lobby bar was Sheraton place to have a drink and a conversation.See if you can get a high floor; there's less street noise!

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Thank maxinedds

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: RM844 - RM3,035 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#156 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
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Questions? Get answers from The Westin New York Grand Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor facing north gives you great views. Not sure about the other sides.”
 of 5 bubbles lviewguy, 6 Dec 2016 | Read review
“high floor - away from elevator”
 of 5 bubbles eshepard, 6 Dec 2016 | Read review
“Some rooms have no actual view of New York. Our upgrade was possibly an error of judgement. ”
 of 5 bubbles Makemdad, 1 Dec 2016 | Read review
“Any room unless you plan on spending a lot of time in the hotel”
 of 5 bubbles griggstraveller1, 29 Nov 2016 | Read review
“Take ear plugs if you are a light sleeper!”
 of 5 bubbles 463suzyh, 29 Nov 2016 | Read review
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