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The Westin New York Grand Central

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The Westin New York Grand Central
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3,060 Reviews from our TripAdvisor Community

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Showing 2,451: English reviews
Chicago, Illinois
Reviewed 31 January 2017

The Staff Was Absolutely Fantastic!! he location can't get any better if you want to be a few blocks away from Time Square. The hotel is right down the street from the Awesome Grand central station which has an unbelievable seafood restaurant within it. Free wifi, in-room safe, I stayed in a great room on the 33rd floor and the...

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1Thank djahmahnee
Toronto, Canada
Reviewed 30 January 2017

Hard to beat the price for mid town considering the proximity to Grand Central Station, the in-house complimentary fitness center, and the size of the rooms. I would stay here again and give this place a thumbs up for business travelers. You're close to all the major downtown offices, quick uber ride from nightlife in the east village or soho,...

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Thank gmdunlop
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello gmdunlop, Thank you for taking your time out to review our hotel. I am delighted to hear that you had a wonderful stay at our property and were able to take advantage of our convenient location. We look forwarding to welcoming you back soon.

Houston, Texas
Reviewed 30 January 2017

The service we received was great. Although the methods used by the custodial staff to tidy the bathroom are questionable. Overall our stay was very pleasant. We loved the friendly feel as you walk through the doors, and the speedy check in and check out.

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Thank 598tanya
Toronto, Ontario
Reviewed 30 January 2017

Very nice room (King bed plus couch), nice view of city, convenient midtown location (if you don't mind walking a bit) and a few minutes from Grand Central stn obviously. All in all I recommend it. Had minor issues with consistent replenishing of daily supplies in room. I was there for 5 days, 4 nights and only got my free...

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Thank phillips_ric
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello phillips_ric, Thank you for taking the time out to review our hotel. I am delighted to hear that you had a wonderful stay with us. I am sorry hear that your room was properly replenished with amenities. I have forwarded your comment to our management team so that they may look further into you feedback. Thank you again for...

Randolph, NJ
Reviewed 30 January 2017

We stayed here four years ago and had a very good experience and so we were happy to be going back... for us this is a great location... near multiple family members, as well as places to dine. The staff is very friendly and professional. The rooms are clean and larger than others in this area and quite comfortable. All...

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Thank Party0fF0ur
Naperville, Illinois
Reviewed 30 January 2017

We enjoyed our stay at the Westin. The staff was friendly and efficient. We enjoyed the restaurant and bar in the hotel. The location was perfect for our business. I would not hesitate to return to the Westin on our next visit.

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Thank bseiple
Tokyo Prefecture, Japan
Reviewed 29 January 2017

Compared with previous visits, Front desk/Concierge staff's response or kindness was very better, becoming more professional and flexible. However room cleaning's quality was bad; even though asking to put in-room dining menu on desk which was lost when arrived the hotel, was not equipped with it 2 days during whole 3 nights stay. Again location is pretty good, facility and...

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Thank kurotada
Washington DC, District of Columbia
Reviewed 29 January 2017 via mobile

Someone took my toiletries and other stuff from my room!!! This is crazy! They took my deodorant, my toothpaste!!! Among many other things. These are obviously low value things but the inconvenience of having to replace these items and how uncomfortable it made me feel that an SPG category 6 hotel would take my property from my room is enough...

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1Thank edkey
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello edkey, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to hearing...

Reviewed 27 January 2017 via mobile

I travel for business pretty much constantly and I'm in NYC once a month. I have stayed at many different hotels here over the years and have rarely been satisfied. This place is exactly what I've been looking for. As a business traveller I want somewhere that just works, is clean, has great service and has all of the amenities...

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Thank Elliott L
New York City, New York
Reviewed 26 January 2017

Enjoyed my stay at the Westin. Cleanliness and great staff made for a super experience. Can't wait to return. I enjoyed the many amenities offered as well as the perfect location, close to various venues.

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: RM979 - RM2,511 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#152 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room faced 42nd Street, and even though it was a high floor, the street noise could be heard.”
 of 5 bubbles alinag366, 27 Mar 2017 | Read review
“Everything was great! ”
 of 5 bubbles P4219QGkathyl, 24 Mar 2017 | Read review
“I think every room is good enough”
 of 5 bubbles Raspeed, 21 Mar 2017 | Read review
“Ask for a high floor if you need some quiet.”
 of 5 bubbles Kinnsao, 19 Mar 2017 | Read review
“Ask for room higher up has less street noise.”
 of 5 bubbles lynmaffs, 19 Mar 2017 | Read review
5 of 5