We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Westin New York Grand Central

Westin.comUS$169*
View Deal
GreenLeadersBronze level
May 7 May 8
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 13 more sites!
Professional photos
The Westin New York Grand Central
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,134 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Westin New York Grand Central
See the most recent reviews
Showing 2,515: English reviews
Tokyo Prefecture, Japan
Reviewed 29 January 2017

Compared with previous visits, Front desk/Concierge staff's response or kindness was very better, becoming more professional and flexible. However room cleaning's quality was bad; even though asking to put in-room dining menu on desk which was lost when arrived the hotel, was not equipped with it 2 days during whole 3 nights stay. Again location is pretty good, facility and...

Review collected in partnership with this hotel
 Report
Helpful?
Thank kurotada
Washington DC, District of Columbia
Reviewed 29 January 2017 via mobile

Someone took my toiletries and other stuff from my room!!! This is crazy! They took my deodorant, my toothpaste!!! Among many other things. These are obviously low value things but the inconvenience of having to replace these items and how uncomfortable it made me feel that an SPG category 6 hotel would take my property from my room is enough...

 Report
Helpful?
1Thank edkey
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello edkey, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to hearing...

Reviewed 27 January 2017 via mobile

I travel for business pretty much constantly and I'm in NYC once a month. I have stayed at many different hotels here over the years and have rarely been satisfied. This place is exactly what I've been looking for. As a business traveller I want somewhere that just works, is clean, has great service and has all of the amenities...

 Report
Helpful?
Thank Elliott L
New York City, New York
Reviewed 26 January 2017

Enjoyed my stay at the Westin. Cleanliness and great staff made for a super experience. Can't wait to return. I enjoyed the many amenities offered as well as the perfect location, close to various venues.

Review collected in partnership with this hotel
 Report
Helpful?
Thank V3253KLtimothyf
Herne Bay, United Kingdom
Reviewed 25 January 2017 via mobile

Booked this hotel on the recommendation of a travel rep, and I am so glad I took her advice. Really happy with this hotel. Great welcome upon check in, and shown to a room with a great view. Being picky there were a couple of rough edges, but nothing that effected our stay,although not being able to make tea in...

 Report
Helpful?
1Thank Mark B
New York
Reviewed 25 January 2017

I stayed for one night as I was exhausted and requested a quiet room for an undisturbed nights sleep. And that's just what I got! Bellco checked me in and certainly made sure I got a quiet room and when I checked out the staff were helpful also. The bed was comfortable, the room was totally dark even at 10am...

Review collected in partnership with this hotel
 Report
Helpful?
Thank lizwolstenholme
Paris, France
Reviewed 24 January 2017

Great location, clean hotel, good breakfast. Service was fine and the rooms were good sized. Breakfast was pricey but good quality. A great place to stay if you want to be in central NYC or by the train station

 Report
Helpful?
Thank CharlotteFru
Kiev, Ukraine
Reviewed 24 January 2017

Our stay at this hotel was good and comforting . The stuff is great ,especially managers at reception :)location is easy,close to many sightseeings . Room is small but cosy. Beds are comfortable. Not noisy

Review collected in partnership with this hotel
 Report
Helpful?
Thank iuliiagalytska
Norwalk, Connecticut
Reviewed 24 January 2017

This is a nicely appointed hotel. The restaurant is especially low key but chic. The bedroom was especially nice. However the hallway noise was at times overpowering even the TV in the room. Also, and this is sort of strange, the toilet flushed like a supersonic vacuum. Almost scary.

Review collected in partnership with this hotel
 Report
Helpful?
Thank alyssad307
Colchester, United Kingdom
Reviewed 23 January 2017

Hotel was located near to Grand central station, a 10 minute walk to Time Square and easy access to the subway, Reception is large with no Queue when we arrived, checked into a kingsize room which was spacious , had an ironing board, iron,safe, hair dryer in the room. the usual bar as well with 1 bottle of complimentary water...

 Report
Helpful?
Thank Andy s

926 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (684)
Viewed
View from Room (112)
Viewed
Hotel & Grounds (74)
Viewed
Room/Suite (173)
Viewed
Bathroom (51)
Viewed
Dining (8)
Viewed
9:36
Videos (2)
Viewed
Other (264)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (215)
Viewed
Amenities (17)
Viewed
Deluxe Corner Room (25)
Viewed
Deluxe Double Double Room (30)
Viewed
One Bedroom Suite (40)
Viewed
Presidential Suite (66)
Viewed
Dining (6)
Viewed
The Hotel (31)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (27)
Viewed
Room/Suite (7)
Viewed
Hotel & Grounds (6)
Viewed
Business Centre/Function Rooms (2)
Viewed
Dining (2)
Viewed
Other (10)
May 7 May 8
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
The Westin New York at Times Square
The Westin New York at Times Squ...
#193 of 467 in New York City
1,979 reviews
Midtown
Grand Hyatt New York
Grand Hyatt New York
#318 of 467 in New York City
8,220 reviews
Midtown
W New York
W New York
#314 of 467 in New York City
4,137 reviews
Show Prices
Show Prices
Show Prices
Midtown
Hilton New York Grand Central
Hilton New York Grand Central
#311 of 467 in New York City
2,309 reviews
Midtown
InterContinental New York Barclay
InterContinental New York Barcla...
#95 of 467 in New York City
718 reviews
Midtown
Fitzpatrick Grand Central Hotel
Fitzpatrick Grand Central Hotel
#56 of 467 in New York City
2,073 reviews
Show Prices
Show Prices
Show Prices

Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: RM964 - RM2,350 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
TripAdvisor is proud to partner with Starwood, Expedia, Booking.com, Hotwire, Travelocity, Despegar.com, Priceline, TravelUp, Cancelon, Hotels.com, Cheap Tickets, TripOnline SA, Jetsetter, getaroom.com, HotelQuickly and Evoline ltd so you can book your The Westin New York Grand Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#152 Luxury Hotel in New York City
#156 Romantic Hotel in New York City
#165 Family Hotel in New York City
#173 Business Hotel in New York City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
78 questions
Ask a question
Exeter, United Kingdom

See all questions (78)

Questions? Get answers from The Westin New York Grand Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room was OK, although bathroom door was broken and bathroom appeared not to have been cleaned. Both these issues were dealt with in an appropriate manner.”
michaelcW8460TJ, 20 Apr 2017 | Read review
“We left one it was well worth what we left.”
160joans, 19 Apr 2017 | Read review
“We recommend anything over the 17th floor”
DeniseH53, 18 Apr 2017 | Read review
“ I thought the service at the hotel was outstanding the check in process was easy oafter a long flight from Los Angeles. I must admit I'm at Hyatt guy at the Grand Hyatt right down the street was full that weekend I must'l admit the Westin would give the Hyatt a run for it money ”
leroyw279, 16 Apr 2017 | Read review
“Rooms were very spacious and so comfortable. ”
nikdave2016, 13 Apr 2017 | Read review
5 of 5
Westin.com
US$169* /night
View Deal
TripAdvisorUS$169
travelup.comUS$234
Booking.comUS$169
View all 17 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates