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The Westin New York Grand Central

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3,058 Reviews from our TripAdvisor Community

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Showing 2,449: English reviews
Paris, France
Reviewed 3 January 2017

Perfect location, amazing view, always good service and bedding, bathroom is nice, room service was perfect, just anything you would need for a hotel stay; SPG Starwood chain has many hotels worldwide and I really like them,; you can go there with total confidence,

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Thank advisorinternational
Stockton-on-Tees, United Kingdom
Reviewed 3 January 2017

The hotel is right next to the Chrysler building and grand central terminal. It's about 15 minute walk to time square. It's in the perfect location to access the subway for up and downtown. The king size beds are like uk queen size and incredibly comfy! Overall the staff and service as very friendly and I would stay here again.

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Thank FeyeH
Scunthorpe, United Kingdom
Reviewed 3 January 2017

Great hotel in NYC. Fantastic location. Very short walk to Grand central station. Room was lovely and a good size. made up everyday and the bed was exceptionally comfortable. My only minor complaint would be the bathroom. The shower wasn't great - it never seemed to have enough pressure. The bathtub looks a bit outdated and could do with being...

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Thank lisa c
Trowbridge, United Kingdom
Reviewed 3 January 2017

Just nearing the end of our stay at Westin Geand Central New York. Must say from the start that we stayed in a deluxe room so can't comment on a standard room. Very clean and well kept room. Great decor. Good shower and bath. Very comfortable beds. Free wifi was a great bonus for all as it meant we could...

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Thank tazrilt
Epping, United Kingdom
Reviewed 3 January 2017

The Weston was a great hotel, the staff were all very friendly and helpful. The location is perfect, just a short walk to Times Square, 5th Avenue etc. Grand central station is only 2 blocks away and taxis are outside the hotel, so never a problem getting anywhere.

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Thank Epping_Andy
S. Wales
Reviewed 3 January 2017

Great location. Rooms spacious and clean. Staff helpful, polite and courteous. Coffee/tea etc restocked daily. Only downside was the bath, flaking on bottom, so couldn't use, however, the shower was excellent. Beds comfy.

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Thank Alizhud
North Walsham, United Kingdom
Reviewed 3 January 2017 via mobile

My new fiancé and I stayed for four nights just before the new year to celebrate her birthday. The stay was ok until we got home and received an email for a charge of $200 for smoke damage to our room. This would be fine except we are both non smokers and my fiancé has severe asthma. We have called...

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1Thank austyra
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello austyra, I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to hearing from you.

Reviewed 2 January 2017 via mobile

Arrived Christmas Day and departed 30 December . We celebrated our daughters 21st. The hotel was in a great location. Room was very clean. Had a fantastic stay n New York and loved every minute. We were so busy! Thank you.

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Thank Veronica H
Fort Lauderdale, Florida
Reviewed 2 January 2017

Rooms are spacious for NY and have a pull out sofa which is great for families! Central location and super friendly staff!! Comfy beds and near lots of things to do! Close to grand central, Bryant park, beautiful views of Chrysler Bldg.

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Thank Ellen C
New York City, New York
Reviewed 2 January 2017

We had a beautiful, clean, and comfortable room. My only complaint would be that the pillows were a little squishy for my liking. The continental breakfast was great and filling, and the staff very kindly helped get settled at a table (I was alone with a wily toddler). The hotel is conveniently located a few blocks from Grand Central and...

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Thank alisoun

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: RM979 - RM2,533 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#152 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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