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The Westin New York Grand Central

3,660 reviews
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Traveller (835)
Room & Suite (591)
Dining (18)
Overview
  • Excellent41%
  • Very good39%
  • Average13%
  • Poor4%
  • Terrible3%
Travellers talk about
“chrysler building”(270 reviews)
“great location”(527 reviews)
“new york”(523 reviews)
Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
4.5 Star Hotel
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Offers from The Westin New York Grand Central
Special Offer: Breakfast for 2 Included
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,660)Write a Review
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1,180
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All reviewschrysler buildinggreat locationnew yorkheavenly bedtimes squarespg membermini barcorner roomgood sizebryant parkeast sidelate checkhigh floortwo blockshousekeeping staffby nyc standardstwo double beds
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331 - 335 of 2,943 reviews
Reviewed 5 June 2017

I just checked and to book online for this hotel tonight would cost $599 not including taxes. The room is fine but the paint is peeling off the bathtub which I therefore will not use. I have just had a very expensive weekday morning business...More

1  Thank murphygirl20
Response from Bhumika B, Executive Assistant at The Westin New York Grand CentralResponded 7 June 2017

Hello Murphygirl20, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to...More

Reviewed 5 June 2017

Check in - Pretty good, can get lined up but it's New York and to be expected. Staff is friendly and knowledgable. Rooms - Clean and comfortable. $10 USD for water but 2 complimentary bottles are in the mini bar fridge. Snacks and alcohol in...More

Thank MarciG
Reviewed 5 June 2017

Stayed in the hotel for 5 nights with my husband & 2 teenager children - the room we were given was tiny for the 4 of us, 2 small double beds and that was about it! Not much room to move around! When we checked...More

Thank Thomase77
Response from Bhumika B, Executive Assistant at The Westin New York Grand CentralResponded 5 June 2017

Hello Thomase77, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to...More

Reviewed 4 June 2017

Hotel is clean and nice, location is amazing to uptown and downtown Manhattan. But they need to improve on their service team. Housekeeping is pretty bad consider the class of property. I called for some housekeeping items, it did not deliver and i have to...More

Thank Tommy H
Reviewed 3 June 2017

Hotel is in a good location. Rooms and common areas are what you would expect from a Westin. However the staff was surprisingly inattentive. I called the front desk four times and no one answered. Got a voice mail. I walked down to the front...More

Thank Jon P
Response from Bhumika B, Executive Assistant at The Westin New York Grand CentralResponded 5 June 2017

Hello Jon P, Thank for taking the time to review our property. I am sorry to hear that you were not able to reach someone from our Front Office Department. Please be assured that I have forwarded your feedback to our management team so that...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$184 - US$529 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#61 Green Hotel in New York City
#82 Family Hotel in New York City
#152 Romantic Hotel in New York City
#159 Luxury Hotel in New York City
#168 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$184 - US$529 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#61 Green Hotel in New York City
#82 Family Hotel in New York City
#152 Romantic Hotel in New York City
#159 Luxury Hotel in New York City
#168 Business Hotel in New York City
Room types
Suites, Non-Smoking Rooms
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Traveller (835)
Room & Suite (591)
Dining (18)
Pool & Beach (1)
Amenities (17)
Business Centre & Event Rooms (7)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
Weegie74
13 February 2018|
AnswerShow all 2 answers
Response from JoeA43 | Reviewed this property |
Hello! I booked the room using Hotwire I really don't have anyone specific to contact. I suppose you can call the hotel direct to see if they can give you a good rate. Hotwire offers rooms based on availability. Each time... More
0
Votes
Tee P
4 February 2018|
AnswerShow all 3 answers
Response from | Reviewed this property |
Hi TeeP, I do not recall what that is, but I am sure you can pay with cash.
0
Votes
rainey966
30 January 2018|
AnswerShow all 5 answers
Response from casmary | Reviewed this property |
We were not charged a breakage fee. Enjoy
0
Votes
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Room Tips
"Remove dinner tray next morning."
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"Make sure you read all about the mini bar"
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"stay up high above 10- NYC is noisy"
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"Don't expect dead silence - it's NYC. Traffic noise persists at all hours, even from 40th floor, but..."
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