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The Westin New York Grand Central

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3,160 Reviews from our TripAdvisor Community

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Showing 2,537: English reviews
Leavenworth, Kansas
Reviewed 28 December 2016

We had a wonderful stay over Christmas at the Westin New York Grand Central. The rooms were quiet and the staff put out Hot Cocoa and cookies for Christmas. It is in close proximity to Grand Central and walkable to Times Square, Rockefeller Center, etc. We will stay here again.

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Thank Trail_Runner_40
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Trail_Runner_40, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Manchester, United Kingdom
Reviewed 28 December 2016

We have just returned from lovely but exhausting week!! The Westin is a spotless comfortable hotel with lovely clean and comfy beds! Housekeeping are a credit to you Westin. Location is within easy reach of all major attractions, but be aware of the constant hustle and bustle of this very busy city.(can be a bit frightening at times) we didn't...

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1Thank manc867
St. Paul
Reviewed 28 December 2016

Beautiful, inside and out! We were treated like royalty! The food was great; but the service was like no other! So thankful to have been able to call this our home during Christmas! Thank you, Westin Grand Central!

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Thank kmf220
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello kmf220, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Coventry, United Kingdom
Reviewed 28 December 2016

Good location, friendly staff , lovely rooms, close to grand central, rooms kept clean beds really comfy , spotless. Gentle 15 minutes walk to time square, plenty of shops on the way , Bryant park walking distance with market stalls and ice rink.

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Thank sue_mcqueen
Pittsburgh, Pennsylvania
Reviewed 28 December 2016

We stay at Westin Grand central very often but over the years have been noticing that it is beginning to look tired and run down, the staff is friendly and helpful( though the concierge is another story ( they only noticed us when we drove in our luxury car, the other times we are just ignored. The location is great...

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Thank D C
Chicago, Illinois
Reviewed 28 December 2016

Westin hotel staff at the front desk were very thoughtful and friendly. The restaurant had great food and being Christmas Day choices nearby were limited. Housekeeping staff friendly. Room was spacious and comfortable. Everything maintained and well kept. Modern room style, nothing old and worn out. Great location and wonderful hearing everyone saying Merry Christmas.

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Thank kiddo1955
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello kiddo1955, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Charlotte, NC
Reviewed 27 December 2016 via mobile

We had a wonderful stay. The location is great, Grand Central, subway etc. the room was awesome with a view of the Empire State building. Front desk staff went out of their way to please all of us. I would definitely stay there again.

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Thank coffeelover57
Sacramento, California
Reviewed 27 December 2016

We were glad to have chosen the Westin Grand Central based on the location, friendliness of the staff and affordable rates. The Westin is an easy walk to Grand Central Station, Bryant Park and great restaurants. The rooms were clean and comfortable. Checking in and out was efficient. The restaurant connected to the Westin had some great grub, drinks and...

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Thank wbg20152015
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello wbg20152015 I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Raleigh, North Carolina
Reviewed 27 December 2016

Have stayed at Westin GC twice now in 2016. The location can't be beat. The room service and rooms are wonderful. We were allowed to check in early and upgrade to a room with a upper view. I will stay here again.

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Thank edmE6297KO
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello edmE6297KO, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Toronto, Canada
Reviewed 27 December 2016

Really fast checkin even arriving late at night on a Sunday, the lady at the front desk was super efficient. The hotel was also well staffed and bustling even at this hour, a big contrast to some of the other hotels I've stayed at (eg. Hyatt Union Square). The rooms were pretty standard Westin style. Large gym on the 2nd...

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Thank Elisa L

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: RM953 - RM2,375 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#151 Luxury Hotel in New York City
#156 Romantic Hotel in New York City
#165 Family Hotel in New York City
#173 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
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Exeter, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a higher floor or room at the back of the hotel. They're always a little quieter”
FionnaW905, 29 Apr 2017 | Read review
“Request high floor, not facing 42nd Street for less road noise.”
Sooz4food, 29 Apr 2017 | Read review
“Whenever possible get a high floor. As you would expect on a busy street in NY the traffic noise can be an issue.”
michaelgD820WV, 27 Apr 2017 | Read review
“Bed pillow had stains on it, bedding was very wrinkled, robe in bathroom had several areas on dirt on it. They never did remake the bed for us as promised.”
jackiesO4003GF, 27 Apr 2017 | Read review
“If noise is a concern, ask for a room not facing 42nd street”
270lylew, 26 Apr 2017 | Read review
5 of 5