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The Lucerne Hotel

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2,270 Reviews from our TripAdvisor Community

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Showing 2,115: English reviews
Long Beach, California
Reviewed 12 May 2014

This hotel is one I have stayed at and will continue to do so. The only issue I have is the quality of the hair blower in the rooms. It is attached to the wall and is poor quality. Next time I will bring mine from home. Other than that the bed was extremely comfortable and great place to stay.

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Helpful?
Thank Trudi L
NewYorkHotel, Manager at The Lucerne Hotel, responded to this review

I'm disappointed to hear that you did not find our hair dryers satisfactory. I want you to know that we have portable hair dryers upon request, and I'm sorry that our staff did not inform you. I hope you come back and give us another chance.

Saint Louis, Missouri
Reviewed 12 May 2014

This was probably the best hotel stay I've ever had. This hotel was fabulous. Staff was friendly, knowledgeable and professional. Facility was outstandingly clean. Location was very convenient to everything - very close to subway and bus and therefore it was easy to get anywhere in a just a few minutes. We liked that it was quiet but still felt...

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1Thank nbatt
NewYorkHotel, General Manager at The Lucerne Hotel, responded to this review

Thank you so much for your kind words about your recent stay. My staff and I work very hard to create the best hotel experience for everyone. It's wonderful to hear that our hard work shined through so positively in your recent stay. We look forward to seeing you again soon.

Montevideo, Uruguay
Reviewed 11 May 2014

This was our second stay at this hotel. To put it shortly, we love it. The rooms are spacious and comfortable, The staff is courteous and extremely helpful. Since it was our second stay, they upgraded our room and provided us with some extra appliances. The area is wonderful and quiet, yet close by public transport to most of Manhattan...

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Thank sc000000
NewYorkHotel, General Manager at The Lucerne Hotel, responded to this review

We love to hear when people come back and we love to hear that you enjoyed your stay and it keeps on getting better. We hope to see you again soon!

Longmont, Colorado
Reviewed 9 May 2014

The other reviews mostly reflect my own experience. This review is to give kudos to the manager on duty on May 3 who made the best of a bad situation. The hotel had a plumbing issue that affected some rooms so they were overbooked when I arrived, and I was sent to stay at another hotel for the first night...

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Thank TashaLong
NewYorkHotel, General Manager at The Lucerne Hotel, responded to this review

I'm elated to hear that our staff handled this situation professionally and made this difficult transition seamless. Of course we never want something like this to happen, but thank you for appreciating that some things are out of our control. We appreciate your understanding and look forward to the opportunity to meet you in the future.

Orlando
Reviewed 8 May 2014

Just returned from a business trip to NYC. Agree with other reviews re. convenience, very friendly ( esp. Front Desk and Concierge) staff and location for walkable access ( Central Park, Museum of Natural History and subway services. Great and reasonable local food choices, too ( see my other reviews).

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Thank MalcolmOrlando
San Diego, California
Reviewed 8 May 2014

We were in NYC from 4/10-15, and, coming from sunny San Diego, we brought the weather with us! We lucked out, because the temps during the day were around 70-75! This was our third stay at the Lucerne after not having been there for 10 years, and it was just as special as before. The doormen were the most accommodating...

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2Thank paulainsd
NewYorkHotel, General Manager at The Lucerne Hotel, responded to this review

We're very happy that you came back to visit us! Our staff strives to provide the best hotel experience and room accommodations for all of our guests. We're so glad that we exceeded your expectations. We look forward to seeing you again!

Seattle, Washington
Reviewed 7 May 2014

Loved it. Had a one bedroom suite. Hotel staff were very nice, letting us check in a bit early to recover from a west coast red eye to NYC. We are looking forward to going back. Attached restaurant (Nice) is also very good and convenient for both breakfast and dinner.

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Thank Lon98004
NewYorkHotel, General Manager at The Lucerne Hotel, responded to this review

Thank you for taking the time to review your visit to The Lucerne. We're very pleased that you enjoyed your stay with us and Nice Matin. We hope to see you again soon.

Oslo, Norway
Reviewed 6 May 2014

We loved this hotel. It look a little dated, but the rooms were comfortable and clean (we stayed in a one-br suite), the staff is friendly and the service was great. The location is perfect for families, as it is within walking distance of the Museum of Natural History, playgrounds in Central park and a subway station. There are also...

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Thank Ida778
Victoria, Canada
Reviewed 6 May 2014

This was a lovely hotel with some glamor in the decor. Our room was higher up and we never heard other guests in the evening. Found the beds firm and comfortable, although the pillows were too soft. The price was good for the quality of the hotel, the front staff was helpful as were the doormen. As two women traveling,...

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1Thank G0G0-girl2014
Bangkok, Thailand
Reviewed 5 May 2014

Our second visit - definitely better to go for the upper floors [ 8-11 ] - for the views and if possible a corner room. The lifts are a little slow - and Ice is on 2nd floor .... but apart from that clean, well furnished and quiet. Electric supply is all 'under the tables or behind chests' ..... Wifi...

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Thank ALP777
NewYorkHotel, General Manager at The Lucerne Hotel, responded to this review

Thank you very much for your comments. We're so glad you came back to visit us, and enjoyed your stay and our neighborhood. We look forward to seeing you again soon!

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Lucerne offers New York City visitors luxury accommodations in the heart of Manhattan's posh Upper West Side. The Lucerne's building is a treasured landmark built in 1904 that recently underwent a multi-million dollar renovation. The result is European-inspired architectural charm combined with sophisticated and modern accommodations. The Lucerne's guestrooms and suites represent the ultimate in comfort. Featuring full-size work desks, plush bedding, this luxury Manhattan hotel caters to your every need. Business and leisure travelers will appreciate The Lucerne's complimentary high-speed WiFi and printing services. It's no wonder then that The New York Times' review of The Lucerne proclaimed: "Service unrivalled." Enjoy breakfast, lunch, and dinner at the hotel's Nice Matin restaurant and sidewalk cafe, a popular destination beloved by both locals and tourists. Every Thursday evening, wind down with some wine during The Lucerne's complimentary wine hour, located in the hotel lobby. The Lucerne is just a short subway ride to Lincoln Center and walking distance of the American Museum of Natural History, The Children's Museum of Manhattan, Columbus Circle, Riverside Park, Central Park, and several fine restaurants, specialty boutiques, and cafes. ... more   less 

Additional Information about The Lucerne Hotel

Address: 201 West 79th Street, New York City, NY 10024-6200
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: RM728 - RM1,782 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Lucerne Hotel 4*
Number of rooms: 202
Reservation Options:
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Also Known As:
Lucerne Hotel New York City
Hotel Style:
#24 Spa Hotel in New York City
#46 Family Hotel in New York City
#62 Romantic Hotel in New York City
#94 Luxury Hotel in New York City
#96 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Lucerne Hotel staff and other travellers.
31 questions
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Andover, Massachusetts
Suffern, New York
over a year ago

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Questions? Get answers from The Lucerne Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“interior or high floor if you are worried about street noise”
 of 5 bubbles JallyGal, 18 Dec 2016 | Read review
“Ask for a working bathroom”
 of 5 bubbles 110cmk, 8 Dec 2016 | Read review
“Choose a room facing the inner courtyard. No view , but quiet for better sleep in otherwise noisy Manhattan”
 of 5 bubbles O7427CMmarkm, 20 Nov 2016 | Read review
“The higher the better.”
 of 5 bubbles DarrynK, 15 Nov 2016 | Read review
“Rooms on the upper floors are quiet. The closets are tiny; a second bed is good for laying out belongings and luggage”
 of 5 bubbles alexb21, 13 Nov 2016 | Read review
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