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NYLO New York City

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NYLO New York City
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4,369 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

Stayed just one night while in town for a concert at the Beacon Theater. Two minute walk to the theater. Staff was polite and helpful. Room was quite, comfortable and clean. Would stay again and would recommend.

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Thank EmptyNestTravelers2
Warren, New Jersey
Reviewed yesterday NEW

Friendly staff, nice boutique hotel and animal friendly! They have a cozy lobby and bar as well as a full restaurant. The hotel is located within walking distance of Central Park and several museums. I've been staying there for years, ever since it was the On The Ave. Hotel. Much of the staff has been there for years, so it's...

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Thank dladinski
Los Angeles, United States
Reviewed yesterday NEW

Fantastic from beginning to end. Great rates, comfy bed, great shower. My favorite part - a comfortable upscale lobby where you can hang out with friends, get some work done while having a drink or snack or just people watch. Could not be happier with my experience!

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Thank Mary G
Elora, Ontario
Reviewed yesterday NEW

Second stay at the NYLO - staff, especially cleaning staff pleasant and helpful. Nice ambience - a cross between boutique and informal. WiFi could do with a boost - kept getting disconnected. Bed really comfortable! Pleasant atmosphere throughout hotel. Lobby area allows for lounging, playing chess, watching TV or setting up your laptop and working in one of the comfortable...

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Thank 880colinf
Granger
Reviewed yesterday NEW

Comfortable beds, nice walk out patio. Air conditioner works. Overall,I was very impressed with the hotel. Staff were great. The ONLY problem is that if you are walking down Broadway, the hotel might be hard to find as it opens up on a side street. Wouldn't have been a problem if my phone had not died.

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Thank E6996TWrobertb
Reviewed 2 days ago NEWvia mobile

The common areas and bar downstairs were nice, I just feel the room didnt have much for how much I paid for it, 140-150 a night is really expensive for a room this small, that lacks amenities like a fridge, I've been in way better hotels for much cheaper, my stay here was a bit of a let down.

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Thank Daniel V
Portland, Oregon
Reviewed 3 days ago NEW

Hotel was nice location close to subways. Door staff was truly the most helpful. Desk staff, less than helpful. Steafina's restaurant attached to the hotel was very good. We did not find this hotel to be particularly occupant friendly.

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Thank waynehA7194DG
Connie W, General Manager at NYLO New York City, responded to this review

Dear waynehA7194DG, Happy to hear you liked our location and got a chance to check out Serafina. We’re so glad you had a great experience with our doormen and appreciate the feedback on our front desk staff. We’re always looking for ways to improve and are grateful you let us know about your experience. We that hope that if you...

Reviewed 3 days ago NEW

NYLo is a modern hotel in a historic building on the Upper West Side. Great location, close to Central Park and Lincoln Center. Lovely open bar in lobby (which also includes a 'library' of sorts). Really great place to spend some time.

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Thank Shannan M
Connie W, General Manager at NYLO New York City, responded to this review

Dear Shannan M, So glad you loved our location and enjoyed the ambience at LOCL. We’re happy you feel like you got your money’s worth and we hope to see you again if you come back to New York! Warm regards, Connie

Atlanta, Georgia
Reviewed 3 days ago NEW

Staff communication skills and ability to quickly and effectively resolve major issues were poor. I've never experienced a situation like this where I was made to feel responsible for communicating the issue to SEVERAL staff members who continued to send me to other staff members- I didn't have the time or energy- ESPECIALLY to resolve an issue caused by staff...

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Thank robertbC2583LN
Connie W, General Manager at NYLO New York City, responded to this review

Dear robertbC2583LN, Thank you for your feedback. We’re sorry to hear there was a miscommunication about your reservation and that we weren’t able to get it sorted out sooner. We definitely should have done a better job of getting this resolved with out your having to re-explain the issue to multiple staff members. We’ve pulled up the details of your...

Irvine, CA
Reviewed 3 days ago NEW

Great location and easy access to subway. Close to Central Perk and Natural History Museum. Many restaurants and cafes nearby. Try Nice Matin, two blocks away for dinner. Lower floors can be noisy due to traffic, so ask for a room on a higher floor.

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1Thank Doug D
Connie W, General Manager at NYLO New York City, responded to this review

Dear Doug D, Thanks for your great review! We’re so glad you found it easy to get around and enjoyed checking out our neighborhood. Happy to hear we were able to accommodate you in a room well suited to your needs. Hope you had a great anniversary and that we’ll see you again—maybe for the next one. Warm regards, Connie

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
NYLO New York City blends NYLO’s signature urban, industrial design with the energy, color and fashions of New York’s Jazz Era, creating a comfortable, social and stylish hotel experience. Guests will appreciate the location’s convenient access to Manhattan’s business and leisure destinations, access to the residential amenities of one of New York’s best neighborhoods, and three highly fashionable bar and restaurant venues located within the hotel.Luxury guest rooms and suites feature all new custom furnishings; cutting-edge design in a warm palette of grays and blues paired with pops of vibrant color from accents such as hanging lamps and metal doors on storage cabinets and nightstands; and original artwork from local artists. Rooms also feature high-speed internet and the signature NYLO NYTE bed—the most comfortable in the industry. A number of rooms offer balconies and stunning views of the New York City skyline, Central Park and the Hudson River. ... more   less 

Additional Information about NYLO New York City

Address: 2178 Broadway, at W 77th Street, New York City, NY 10024-6647 (Formerly On The Ave Hotel)
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: RM943 - RM2,037 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NYLO New York City 4*
Number of rooms: 291
Reservation Options:
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Also Known As:
Hotel On The Ave
On The Ave Hotel
On The Ave Manhattan
Ave Hotel New York
Hotel Style:
#54 Business Hotel in New York City
#82 Family Hotel in New York City
#123 Romantic Hotel in New York City
#127 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from NYLO New York City staff and other travellers.
47 questions
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Questions? Get answers from NYLO New York City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They advertised room we stayed in to have a panoramic view of the city and the Hudson River. We stayed in room 1408 and it had a very limited view of the Huddon and no view of the city. We mostly looked at the buildings across the street. When we complained about this, front desk staff was less then helpful just stating "nothing else available". Got the impression that it was just too bad we did not like our room. Also, because we were on the 14th floor, we had floor to ceiling windows with a balcony. There was snow on the balcony and when the heavy drapes were open that side of the room was cold even with the heat on. Would probably not stay in this hotel again. ”
 of 5 bubbles waynehA7194DG, 24 Mar 2017 | Read review
“great views, fantastic location, parking garage a block away”
 of 5 bubbles aarono218, 22 Mar 2017 | Read review
“Rooms are small compared to hotels I've stayed in but, of course, it is New York. ”
 of 5 bubbles GolfGalAZ, 21 Mar 2017 | Read review
“Good sized rooms in NYC are still small, so pack on the lighter side.”
 of 5 bubbles rachelkX6120JH, 20 Mar 2017 | Read review
“Ask for your drink in a plastic cup and head up to the rooftop terrace at sunset”
 of 5 bubbles 620samanthac, 20 Mar 2017 | Read review
5 of 5