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NYLO New York City

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NYLO New York City
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4,227 Reviews from our TripAdvisor Community

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There are newer reviews for NYLO New York City
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Showing 3,938: English reviews
Chicago, Illinois
Reviewed 10 September 2015

I've been traveling to NYC on a monthly basis or so for four years and have truly enjoyed staying at the NYLO. Everyone from the gentlemen greeting me at the door to when I check in welcome me back. They are incredibly accommodating, especially when I forgot to book my room every once in awhile. It is always my first...

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Helpful?
Thank AngeleneSM
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear AngeleneSM, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will be shared with our entire team so...

Dorset
Reviewed 10 September 2015

Booked NYLO on 'spec' and so pleased we did. Having visited Manhatten on a number of occasions this was the best hotel for value, comfort and service we have stayed in. It's stylish but unpretentious. The rooms are larger than average for NYC and the facilities were excellent with just about the most comfortable bed we have ever slept in....

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1Thank greygaps
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear greygaps, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product, services and recognition of our staff especially regarding Curtis...

Shenzhen, China
Reviewed 10 September 2015

This was a good hotel and I would stay there again. Prices were very reasonable - borderline cheap, particularly for a hotel with such great location, shopping and restaurants nearby. Just two short blocks to the subway station. But if you see a low price advertised, take it because they don't last long. Some of my colleagues checked a couple...

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1Thank 10-Val
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear 10-Val, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will...

Reviewed 10 September 2015 via mobile

Arrived on a Saturday evening checked in they offered a free up grade I thought excellent was not until Monday morning that the problems started due to the construction across the street you get waken up by jack hammers etc due to having another booking for the hotel I went down to the desk and ask for the next booking...

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Helpful?
Thank Lauren M
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Lauren M, It was our pleasure to have you stay with us. Thank you for contributing your feedback regarding your recent stay at the NYLO. Thank you for your positive feedback regarding the hotel's services and product. We apologize for the inconvenience you experienced with the construction next door and substandard service you received at the front desk. While...

Meise
Reviewed 10 September 2015

Really great hotel, with very nice and helpful staff. When we arrived we were assigned a room on the 4rd floor which had the windows looking out on a wall, which I did not like at all, however the staff was very kind and changed our room right away for a really nice room with views on Broadway/77th street. So...

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Helpful?
Thank Nousch72
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Nousch72, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will be shared with our entire team so...

Turin, Italy
Reviewed 9 September 2015

Staying at the NYLO hotel has been great during our holidays in New York. The hotel is very central and very closed to the main subway stations so that you can get easily everywhere. It is also 500 metres from Central Park making it the perfect stay for all runners!

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Helpful?
Thank monica_archi
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear monica_archi, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall. Thank you for your compliments regarding the hotel's product and services. Your comments will be shared with our entire team so they may be properly...

Reviewed 9 September 2015

I had an excellent stay 2 weeks ago and have been meaning to sit down and write a good review. The facilities were excellent and exactly as described if not better! It was a relaxing stay and the staff was genuinely welcoming and warm to my daughter and I. They were extremely helpful pointing out the fridge availability upon request...

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Helpful?
Thank Sharon T
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Sharon T, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments...

San Diego, California
Reviewed 9 September 2015

We will continue to return to the NYLO. The rooms are clean and the staff is helpful and courteous. The location of the Hotel is close to restaurants, shops, stores and the neighborhood is wonderful. The lobby bar is always active and the employees are friendly.

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Helpful?
Thank Steven V
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Steven V, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments...

Montreal, Canada
Reviewed 9 September 2015

This hotel is very well located; the prize is good and the employees very kind. The room was really small; the door opens directly to the bed and there's a few space to move. The other negative point is that there's construction just beside the hotel. You cannot sleep after 7:00 am.

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Helpful?
Thank Chantal D
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Chantal D, It was our pleasure to have you stay with us. Thank you for contributing your feedback regarding your recent stay at the NYLO. Thank you for your compliments regarding recognition of our staff. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to...

St Catharines
Reviewed 8 September 2015

I recently (Sept 2015) booked a stay in a Penthouse Suite for a special occasion. I made my choice based on the hotel's website which shows very enticing photos of a penthouse suite. The reality however was a smallish two room suite with a very small patio area with room for two chairs facing forward and one small chair-side table...

Review collected in partnership with this hotel
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Thank derekh248
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear derekh248, It was our pleasure to have you stay with us. Thank you for contributing your feedback regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark...

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
NYLO New York City blends NYLO’s signature urban, industrial design with the energy, color and fashions of New York’s Jazz Era, creating a comfortable, social and stylish hotel experience. Guests will appreciate the location’s convenient access to Manhattan’s business and leisure destinations, access to the residential amenities of one of New York’s best neighborhoods, and three highly fashionable bar and restaurant venues located within the hotel.Luxury guest rooms and suites feature all new custom furnishings; cutting-edge design in a warm palette of grays and blues paired with pops of vibrant color from accents such as hanging lamps and metal doors on storage cabinets and nightstands; and original artwork from local artists. Rooms also feature high-speed internet and the signature NYLO NYTE bed—the most comfortable in the industry. A number of rooms offer balconies and stunning views of the New York City skyline, Central Park and the Hudson River. ... more   less 

Additional Information about NYLO New York City

Address: 2178 Broadway, at W 77th Street, New York City, NY 10024 (Formerly On The Ave Hotel)
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: RM740 - RM1,996 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NYLO New York City 4*
Number of rooms: 291
Reservation Options:
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Also Known As:
Hotel On The Ave
On The Ave Hotel
On The Ave Manhattan
Ave Hotel New York
Hotel Style:
#54 Business Hotel in New York City
#82 Family Hotel in New York City
#123 Romantic Hotel in New York City
#133 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from NYLO New York City staff and other travellers.
45 questions
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Questions? Get answers from NYLO New York City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very small”
 of 5 bubbles S225OOanthonyl, 17 Feb 2017 | Read review
“This room with two double beds seemed larger than the room with a king-sized bed I stayed in the last time at the NYLO. ”
 of 5 bubbles Fieldsband, 17 Feb 2017 | Read review
“High floors are always recommended in NYC if you don't like street noise”
 of 5 bubbles RubyAZ12, 15 Feb 2017 | Read review
“If you are one or a couple, the one bed rooms are adequate; the queen deluxe was excellent for family and had plenty of room. The showers water pressure was great, which isn't always the case in NYC hotels. ”
 of 5 bubbles barbarac734, 14 Feb 2017 | Read review
“Ask about the room size before ”
 of 5 bubbles _U8675FL, 8 Feb 2017 | Read review
5 of 5