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The Marcel at Gramercy

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The Marcel at Gramercy
The Marcel at Gramercy
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2,864 Reviews from our TripAdvisor Community

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Showing 2,447: English reviews
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Reviewed yesterday NEWvia mobile

I really love the staff here! JP runs a really amazing hotel (he is the GM y'all). Claribel and Britney are simply amazing! Gave me my favorite room and I cant help but think of them especially Claribel as my bff! Mohamed is always so helpful as well as Michael. The Evening team Milta and Kiara are always smiling and...

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Helpful?
Thank DestreJC
Woodside, New York
Reviewed yesterday NEWvia mobile

This is my second visit here and I cannot rave enough about this place! First of all, the staff are all amazing! Britney and Claribelle are just wonderful. They were super friendly and gave me such a warm welcome. I had the opportunity to meet JP and he runs a great team. I can tell that everyone enjoys their jobs...

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Thank KHR1421
London, United Kingdom
Reviewed 2 days ago NEWvia mobile

This is a gem of a hotel, fantastically placed and some great bars and restaurants around. It is a beautiful funky boutique clean neat and well decorated. We were greeted at the front desk with s chilled glass of water and two gorgeous friendly ladies Claribel and Kiara who were just lovely very helpful. The room was fabulous big comfortable...

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Helpful?
Thank Sarah R
Reviewed 2 days ago NEWvia mobile

I traveled to NY with my grandmother and was a bit worried about being unfamiliar with how to get around. The entire staff was extremely nice and helpful. Two in particular stood out - Britney helped us when we checked in and was kind and patient enough to answer all of our questions as we harassed her two mornings in...

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Helpful?
Thank Tisha L
Reviewed 3 days ago NEW

I personally travel to Manhattan monthly and usually stay at the Hilton brand hotel (Hilton or Hilton Garden Inn). I decided to book at Marcel because of the location and was blow away by the amazing service from all the staff member here. The bed was really comfortable and the rooms were decent size (for Manhattan). Moving forward I will...

Review collected in partnership with this hotel
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Helpful?
Thank soniaj112
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello soniaj112, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful and truly enjoys what they do like Kiara! Please do reach out to me directly for your next visit. I will ensure another 5-STAR experience on your return. JP -...

Reviewed 3 days ago NEWvia mobile

Nice hotel if you want to get smoothly to different places from the big apple. Located in a cool trendy neighborhood. Close to main attractions. Small rooms. Nice amenities, goes around with the price.

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Helpful?
Thank Alvaro V
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello Alvaro V, Thank you for your review and I am glad you had a wonderful stay. Please reach out to me directly for your next visit. I will ensure a 5-STAR experience on your return. We are looking forward to seeing you again! JP - gm@marcelhotelnyc.com

Leuven, Belgium
Reviewed 6 days ago NEW

As I traveled solo the staff was very friendly in giving me tips of places to visit and restaurant locations. The rooms are a little small but that didn't bother me a lot. I first received a room with a window looking out on a concrete wall. They were happy in changing my room immediately. There is some noise but...

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Helpful?
Thank 355nataliev
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello 355nataliev, Thank you for your review and I am glad you had a wonderful stay. Please reach out to me directly for your next visit. I will ensure a 5-STAR experience on your return. We are looking forward to seeing you again! JP - gm@marcelhotelnyc.com

Providence, Rhode Island
Reviewed 6 days ago NEW

I stayed at the Marcel for one night for a business trip. The doorman and front desk employees were very kind. The woman at the front desk, Milta, was especially sweet and made me feel very welcome. My room was TINY and quite loud at night. I expected a small room, but not quite this small. The bathroom was pretty...

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Helpful?
Thank ealex231
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello ealex231, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn...

Bellinzona, Switzerland
Reviewed 6 days ago NEW

I stayed at this hotel with my partner and 2 teenage sons. After a long international flight, the reception staff (Kiara and Claribel) gave us a warm welcome and made checking in very easy and pleasant! They kindly upgraded our rooms to a king room and another room with 2 full-sized beds for the boys. Noticing that we have teenagers,...

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Helpful?
Thank travelcrazygirl75
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello travelcrazygirl75, Thank you for your review and I am glad you had a wonderful stay! We are so fortunate to have an outstanding team here who are very helpful and truly enjoys what they do like Claribel and Kiara! Please do reach out to me directly for your next visit. I will ensure another 5-STAR experience on your return....

.
Reviewed 6 days ago NEW

We are very glad about the experience and the staff was very friendly. The gave as a better room for the same price, free internet access and they were always trying to make our stay the most enjoyable.

Review collected in partnership with this hotel
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Helpful?
Thank mariadoloresc953
JP D, General Manager at The Marcel at Gramercy, responded to this review

Hello mariadoloresc953, Thank you for your review and I am glad you had a wonderful stay. Please reach out to me directly for your next visit. I will ensure a 5-STAR experience on your return. We are looking forward to seeing you again! JP - gm@marcelhotelnyc.com

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
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  • Bar/Lounge
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  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more   less 

Additional Information about The Marcel at Gramercy

Address: 201 East 24th Street, New York City, NY 10010-3801
Region: United States > New York > New York City > Manhattan , Murray Hill
Price Range: RM818 - RM1,953 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Reservation Options:
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Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc
Hotel Style:
#111 Business Hotel in New York City
#118 Luxury Hotel in New York City
#140 Family Hotel in New York City
#142 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Marcel at Gramercy staff and other travellers.
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Questions? Get answers from The Marcel at Gramercy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good views”
allanb740, 31 Mar 2017 | Read review
“Try and get a room higher up ours was on 6th floor”
davem656, 22 Mar 2017 | Read review
“great staff, good location”
G2127DAashleyl, 20 Mar 2017 | Read review
“We have stayed in a variety of rooms and all are OK. Higher floors offer better views.”
brookslambert, 2 Mar 2017 | Read review
“Get an upper floor room away from street noise.”
LongIdler, 28 Feb 2017 | Read review
5 of 5