The Marcel at Gramercy
201 East 24th Street, New York City, NY 10010-3801
Lowest prices for your stay
US$359
US$254
US$359
US$254
Booking.comUS$296
Hotels.comUS$299
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360
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Room & Suite (500)
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
- Staff required to regularly wash hands
- Contactless check-out
Updated 27/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 27/06/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#162 of 518 hotels in New York City
Location
Cleanliness
Service
Value
Just steps from the historic and exclusive Gramercy Park, the Marcel at Gramercy Hotel is far enough away from the bustle of Midtown Manhattan, but within walking distance to many of NYC’s most exciting neighborhoods. Take a break and stroll through our nearby neighborhoods; Gramercy Park, East Village, Chelsea, and SoHo. Find boutique amenities throughout each of the 136 guest rooms at this Manhattan hotel. The hotel features a 10th floor business lounge with free WiFi, TV, coffee and tea service along with a rooftop terrace with lounge chairs for relaxing and sun bathing while basking in the view of the Empire State Building. Whether your stay is for business or leisure, the Marcel at Gramercy Hotel offers everything you’ll need for an enjoyable stay in Manhattan. Come stay with us while you discover all that NYC has to offer.
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Property amenities
Paid public parking nearby
Free internet
Bar / lounge
Kids stay free
Airport transportation
Business Centre with Internet Access
Rooftop terrace
Baggage storage
Parking
Wifi
Breakfast available
Taxi service
Concierge
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Room service
Refrigerator
Cable / satellite TV
Walk-in shower
Safe
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
City View
Languages Spoken
English, Spanish, Chinese, Japanese and 1 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
359Restaurantswithin 0.5 km
49Attractionswithin 0.5 km
Contact
201 East 24th Street, New York City, NY 10010-3801
Getting there
23rd StNew York City Subway5 min
28th StNew York City Subway6 min
Car HireSee all New York City car hire
4543Reviews53Q+A100Room tips
Reviews
Traveller rating
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- 207
- 169
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Popular mentions
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This cute hotel is in a great location with lots to do and eat nearby. The staff were especially wonderful and courteous. Very clean and highly recommended especially for the price. Will be looking forward to our next stay!
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Date of stay: June 2022Trip type: Travelled as a couple
Helpful
Response from Steve Park, Owner at The Marcel at Gramercy
Responded 1 week ago
Dear Rsapark, We appreciate your valuable feedback, and it is our goal to continue to deliver excellent service to our guests. It’s exciting to learn you’ve enjoyed your stay with us, and we hope to welcome you back at Marcel Hotel at Gramercy. Best regards, Steve Park Hotel Manager Marcel Hotel at Gramercy
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The room was very spacious for the city. We had the corner room with a great view of the area. There were many good bars and restaurants in the area. The front desk was very professional and welcoming. The bathroom and floors were very clean. I would recommend anyone looking for a hotel in the Gramercy Area to stay here.
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Date of stay: June 2022
Rooms
Cleanliness
Service
Helpful
Response from Steve Park, Owner at The Marcel at Gramercy
Responded 1 week ago
Dear hyim89, We appreciate your valuable feedback, and it is our goal to continue to deliver excellent service to our guests. It’s exciting to learn you’ve enjoyed your stay with us, and we hope to welcome you back at Marcel Hotel at Gramercy. Best regards, Steve Park Hotel Manager Marcel Hotel at Gramercy
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I was a little worried after reading the reviews on here, however the hotel was great! Rooms aren’t huge but that is standard for New York. Everything is clean, staff are friendly and the location is perfect. The only thing which was a shame was no access to coffee in the hotel but that was minor. 100% recommend and would stay again!
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Date of stay: May 2022Trip type: Travelled as a couple
Helpful
Response from Steve Park, Owner at The Marcel at Gramercy
Responded 1 week ago
Dear 100daisyk, We appreciate your valuable feedback, and it is our goal to continue to deliver excellent service to our guests. It’s exciting to learn you’ve enjoyed your stay with us, and we hope to welcome you back at Marcel Hotel at Gramercy. Best regards, Steve Park Hotel Manager Marcel Hotel at Gramercy
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I visited NY several times and want to stay in the quiet area. So I chose this hotel and satisfied. Everything was nearby, trader joes, restaurants, bars. And it was walking distance to the empire state building. Room was large enough for family of 3. I will visit again.
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Date of stay: June 2022Trip type: Travelled with family
Helpful
Response from Steve Park, Owner at The Marcel at Gramercy
Responded 1 week ago
Dear Jisoo P., We appreciate your valuable feedback, and it is our goal to continue to deliver excellent service to our guests. It’s exciting to learn you’ve enjoyed your stay with us, and we hope to welcome you back at Marcel Hotel at Gramercy. Best regards, Steve Park Hotel Manager Marcel Hotel at Gramercy
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Called prior to request late checkin and they said they will make a note and assured me there’s someone in the frontdesk 24/7. Arrived after a full day of flying and there’s no one in the frontdesk and waited for 6 hours throughout the night and no one was on staff. I finally gave up and just booked at another hotel. What kind of hotel runs like this? No one on staff in the evening to check you in? If you’re not going to have anyone on staff please don’t run a hotel. Because there are paying customers that need to get attended to. Do yourself a favor, don’t book at this hotel EVER and book at another hotel. Even 2 star motels don’t treat you like this. See photo below no one on the frontdesk and been that way for 6 hours or more of waiting.
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Date of stay: May 2022Trip type: Travelled on business
Helpful
Response from Steve Park, Owner at The Marcel at Gramercy
Responded 1 week ago
Dear Savio318, We sincerely regret that we were unable to exceed your expectations while visiting us at Marcel Hotel at Gramercy. Our goal is to ensure total guest satisfaction and we apologize that the experience you had was not aligned with our service. We will certainly address your feedback regarding your overall experience with our staffs and appreciate your valuable feedback. Best regards, Steve Park Hotel Manager Marcel Hotel at Gramercy
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I am fed up with hotels tacking on resort fees! For two bottles of water and Wifi in NYC, that you can not say NO to...for $20 per day! Cut it out, stop the rip off. Otherwise a fine property - but hope they do the right thing on this front
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Date of stay: May 2022
Location
Service
Sleep Quality
1 Helpful vote
Helpful
Hotel rooms and hotel generally felt ‘tired’ and not as generally the hotel is not as modern up-to-date and glossy as it’s picture would lead you to believe. Roof terrace and guest lounge was closed for the 6 day duration of our stay which was extremely disappointing as we had been looking forward to being able to use it - hotel staff surly and unhelpful when asked about this citing ‘Maintenance work’ as the reason for its closure. There was no sign of any maintenance during our stay and hotel could not offer and compensation. The other problem with this was that with that with guest lounge closed wasn’t possible to get a tea/coffee in the hotel as no coffee machines are provided in bedrooms. Room did not include a fridge as advertised. I am not at all sure what allows this hotel to have a 4* it certainly did neither felt like a 4* nor had the facilities that I would expect of a hotel of this level. On the positive, as tourists exploring the city, the hotel is well situated in Manhattan to easily travel uptown or downtown, and with many attractions within walking distance, and the doorman was always very friendly and helpful.…
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Date of stay: April 2022Trip type: Travelled as a couple
Room Tip: Don’t expect a 4* hotel
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Helpful
Rooms are shabby and definitely not a 4 star hotel. Do not be fooled by the lovely glossy photos and professional looking website. It was probably once a lovely boutique hotel, but not any longer. Do not believe the Trip Advisor description of amenities that are offered either. There may be a roof top terrace but it was closed to guests and while looking through the doors, there didn't appear as though a bar was located there. We were personally looking forward to going up on the roof terrace to have a drink and it was part of the hotels appeal when booking. So disappointing. There was no refrigerator in the room. We assumed it used to be placed in the large useless cupboard in the desk. Flatscreen tv's? The one in my room was very old and only offered so many pre chosen channels. The WiFi at the hotel was not secure which caused distress to my fellow traveller when I advised her not to use her phone and tablet at the hotel. I downloaded a Vpn app to my phone so that we could safely use my device to order food or check bank balances safely and to not risk my phone being hacked. We all want to be safe during covid, but being informed on arrival that there was no room service during our stay unless we requested it, or that we had to ask for towel changes for our room if needed just added to the impression that the hotel is basic and run on a shoestring rather than the obvious covid safety issues. We paid very good money for a hotel stay that was completely different to what we expected. And we expected a little bit of luxe and comfort, not shabbiness. The bathrooms are only just in reasonable condition as was the room. The 4 star rating is a blatant lie for the price paid. The rooms are also small. We booked the deluxe room with two double beds for 2 people. As there was no where to store suitcases and only one small closer, I wondered how a family of 4 would manage. Hotel staff were friendly and helpful but I just feel like I have been conned. What you see just isn't what you get. If you like your room with worn old furniture and old bathrooms and carpets then you will have a happy stay.…
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Date of stay: April 2022
Rooms
Location
Service
Room Tip: It was noisy and some people might not like the area of 3rd Avenue where the hotel is on the...
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1 Helpful vote
Helpful
In the 8 nights we stayed there we had room service only twice!!!! That means that the room was dirty, we had to use our towels for several days and the bathroom was dirty after one day of use. It was still dirty after room service has been there. In addition there was not one glass, nor a bottle opener, no fridge, no water cooker, no nothing there. The whole hotel could use a refurbishment. For me that was more like a Bed&Breakfast, just without the breakfast. The roof terrace was closed as well and the advertised view of the Brooklyn Bridge (or any bridge) is simply a lie!!! All in all the hotel was absolutely not worth the money. Do not book it!!! The only reason why I gave the hotel a 1 is because the location was god and the day staff behind the reception was nice.
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Date of stay: April 2022Trip type: Travelled with friends
1 Helpful vote
Helpful
Response from Danielle Strickland, Guest Services / Front Office at The Marcel at Gramercy
Responded 1 May 2022
We apologize for any inconvenience during your stay. Request for items mentioned are available. We hope you would give us a chance to make things up in the future.
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I booked through Hotwire and this hotel was the one that was selected. This hotel is considered a 4 star hotel yet inwould barely give it 3 stars. The hotel is located in a convenient location, walking distance to subway lines and Union Square. The bed was fine as was the room. There was no chest of drawers which I was not happy about; I had to put my clothes on 2 shelves in the closet which I was also not happy about. When I would turn on the hot water I would have to wait nearly a minute for the water to heat up to be able to shower. The room was scheduled to be serviced just once every 3 days. For the price of the room this is unacceptable. Then there was the residence fee which came out to $23 per day which included tax. Included in this fee were 2 daily bottles of water, premium internet, the ability to leave bags at the hotel if it were too early to check in or to leave after check out if a late departure. Also free unlimited local phone calls which I found ridiculous, I mean who uses a hotel phone for anything other than calling the front desk these days? Thankfully I was able to get this fee waived. The rooms did not come with a small refrigerator, coffee maker or a microwave. The hotel did have a lounge which had a single microwave and what appeared to be a coffee machine but the room was closed for some type of repairs. All in all after this I would not stay in this hotel again if given the choice.…
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Date of stay: April 2022Trip type: Travelled solo
Room Tip: Find a hotel with better amenities such as free breakfast and at least a coffee maker and...
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1 Helpful vote
Helpful
Response from Danielle Strickland, Guest Services / Front Office at The Marcel at Gramercy
Responded 1 May 2022
Thank you for your feedback. We apologize for any inconvenience during your stay. Your concerns are being addressed.
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PRICE RANGE
US$181 - US$327 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
marcel at gramercy hotel, marcel new york, marcel hotel nyc, hotel marcel new york, marcel nyc
LOCATION
United StatesNew YorkNew York CityMurray Hill / Kips Bay / Manhattan
NUMBER OF ROOMS
136
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Claim Your Listing Frequently Asked Questions about The Marcel at Gramercy
Which popular attractions are close to The Marcel at Gramercy?
Nearby attractions include ZTrend (0.1 km), Jazz Standard (0.3 km), and Modern Pinball NYC Arcade, Party Place and Museum (0.2 km).
What are some of the property amenities at The Marcel at Gramercy?
Some of the more popular amenities offered include a lounge, airport transportation, and room service.
Which room amenities are available at The Marcel at Gramercy?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Marcel at Gramercy?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at The Marcel at Gramercy?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Marcel at Gramercy?
Conveniently located restaurants include Bagels & Schmear, Hillstone, and The Bluebell Cafe.
Does The Marcel at Gramercy have airport transportation?
Yes, The Marcel at Gramercy offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Marcel at Gramercy?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Marcel at Gramercy?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Marcel at Gramercy?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (4.0 km), World Trade Center Memorial Foundation (4.0 km), and Hamilton Park (4.4 km).
Does The Marcel at Gramercy have any great views?
Yes, guests often enjoy the city view available here.