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Chase Suite Hotel El Paso

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Chase Suite Hotel El Paso
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253 Reviews from our TripAdvisor Community

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Showing 236: English reviews
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Toronto, Canada
Reviewed 5 days ago NEW

This is a pretty good hotel - I would give it a 3.5. It was good for what I needed - it was close to the fountains at farah, the Cielo vista mall and the airport. The room is very big and clean - the only complaint I have is that the bathroom is a little beat up - the...

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1Thank rahim2017
Ann Arbor, Michigan
Reviewed 1 week ago

Hotel looks like an older residence inn. Rooms are large. Clean and comfortable stay. People were nice. Lacks the style of some of the newer places. HVAC, plumbing, furnishings are older - could use some upgrade to get best rating.

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1Thank Steve B
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Steve; Thank you for your review and your kind words, I am glad you enjoyed your stay, hope you were able to enjoy the hotel amenities like breakfast and social hour. I want to take the opportunity to share some great news. As you pointed out, we are a "Residence Inn" type of property, actually we were a Residence...

Canada
Reviewed 2 weeks ago via mobile

We stayed one night in this suite hotel. Had a king studio suite. Lots of space with a full kitchen (full size fridge, 4 burner stove and oven, dishwasher and a small microwave). Certainly could do an extended stay in this room. Hotel is not new so the wallpaper, furniture and carpets have seen some wear but it has been...

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1Thank louolym
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Louolym; On behave of the staff from Chase Suites El Paso Airport. I want to thank you for taking the time to review your stay with us. I am very glad you enjoyed all we offer. And yes, as you mentioned all of our rooms or should I say "Studios" have a full size kitchen with full size appliances...

Reviewed 2 weeks ago

Due to an unexpected accident, as there was road construction in El Paso that resulted in our car blowing to two tires, we ended up needing to find a place to stay for the evening. I found the hotel through HotWire, and we first imagined that Chase Suite Hotel in El Paso, would be anything but nice. Our GPS took...

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1Thank Kristian C
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Kristian; Thank you very much for the kind words and great review of your stay with us. The lady you mentioned her name is Manrika, I'll make sure to share your comments with her and recognize the great work she does. I am sorry you had to stop in El Paso due to a car problem, however I truly...

Reviewed 2 weeks ago

Our initial room had a couple of problem dealing with a non-functional shower head and air conditioning not working on cooling. These were resolved by moving us to another room. Otherwise, our stay was pleasant. It has an excellent breakfast which is included.

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Helpful?
1Thank JON P
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Jon; Thank you for your review and please let me apologize for your initial inconvenience. I am glad we were able to resolve the issues and make the rest of your stay with us pleasant. I will share this information with my staff and use it a a training tool to improve our service. I also shared this with...

Austin, Texas
Reviewed 2 weeks ago

I was most impressed with our stay in the Chase suites. We had a King studio, very spacious, and the kitchen Really Did have everything needed to actually cook.. not just a couple of forks and some coffee cups. The mattress was a nice Beautyrest.. we slept great! My companion was wowed by the two reclining chairs facing the HUGE...

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1Thank chulce
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Chulce; Thank you for taking the time to review your stay with us. I am very glad you enjoyed all services and amenities we offer. Looking forward to your next stay with us.

Solothurn, Switzerland
Reviewed 4 weeks ago

The rooms are of a good size and contain everything needed to have a good stay. I used it for a business trip. Very silent, so I did not hear anything from my neighbours. Will come back if I need to stay in El Paso again.

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1Thank Marc H
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Marc; Thank you for taking the time to review your stay with us, we at Chase Suite Hotel El Paso Airport try to make our guests' stays a comfortable as well as productive one, our rooms as you mentioned are spacious and feature a full size kitchen with full size appliances for both short or long stays and good...

Reviewed 4 weeks ago

I pulled up to the front of the first building assuming it was where the office was. Turns out the office is right in the middle of all of the rooms. Getting breakfast here was also nice, plus there was 2 free alcoholic beverages per night. The bed was really comfortable for me and the room was pretty big. Also...

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1Thank Francisco E
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear Francisco E. Thank you for taking time to review your stay with us at Chase Suites El Paso Airport. We do our best to try to make our guests feel like at home, while providing great customer service and amenities like free breakfast and free social hour with light dinner including beer and wine in order to be the...

Reviewed 17 January 2017 via mobile

Right off the bat I talked to a gentleman named Thomas who was excellent. Answered any question and is on the ball. I have stayed at a few hotels around El Paso and I can say the best customer service I've had is that Chase Hotel suites. I even stayed at the nicest hotel in town Hotel indigo and the...

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1Thank Maxwell L
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Mr. Maxwell; Thank you very much for your kind words and taking the time to review your experience with us at Chase Suite Hotel El Paso Airport. My staff and I do our best to try to make our guests' stays the best possible and I am glad Thomas was able to provide all the service and customer service you...

Killeen, Texas
Reviewed 14 January 2017

All the staff are very helpful and friendly, they are in the process of up grading all their appliances. The rooms are very big in a peaceful setting close to a mall and restaurant, fast food or dine in, over all very nice

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1Thank fws6460
Rene B, General Manager at Chase Suite Hotel El Paso, responded to this review

Dear fws6460; Thank you for taking time to review your experience with us at Chase Suites El Paso Airport. And yes, as you mentioned we are constantly trying to improve and upgrade our property and as you mentioned we are already upgrading new carpet, drapes, bedding, and paint. Now our next step is to start replacing our appliances in our...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Golf Course
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
Located a half-mile from the El Paso International Airport, the Chase Suite Hotel in El Paso is centrally located near several top corporate and government locations including Fort Bliss Army Base, Biggs Airfield, Raytheon, Delphi, New Beaumont Medical Center as well as Butterfield Industrial Park, and El Paso Convention Center. Free Shuttle, free hot full breakfast and free nightly reception. ... more   less 

Additional Information about Chase Suite Hotel El Paso

Address: 6791 Montana, El Paso, TX 79925
Region: United States > Texas > El Paso
Price Range: RM393 - RM567 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chase Suite Hotel El Paso 3*
Number of rooms: 200
Reservation Options:
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Also Known As:
Chase Suite El Paso
Hotel Style:
#21 Business Hotel in El Paso
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Questions & Answers

Questions? Get answers from Chase Suite Hotel El Paso staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The entrance is on the main road!”
 of 5 bubbles 782kristianc, 9 Feb 2017 | Read review
“Ask the staff, they will accommodate you. To me, all suites were great.”
 of 5 bubbles massoudm2013, 9 Dec 2016 | Read review
“Great location”
 of 5 bubbles 706jerryl, 5 Dec 2016 | Read review
“All rooms are suites, nice size and worth the money.”
 of 5 bubbles Q7354HFrichards, 10 Oct 2016 | Read review
“The west side has limited security, adding a tall fence would make me more comfortable.”
 of 5 bubbles johngH849DC, 8 Oct 2016 | Read review
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