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Red Roof Inn El Paso East

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Red Roof Inn El Paso East
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198 Reviews from our TripAdvisor Community

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There are newer reviews for Red Roof Inn El Paso East
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Showing 193: English reviews
Reviewed 8 July 2016

Overall it was a decent place. Pet friendly. Very frugal with towels. Had to request more towels every night. Bathtub could use some caulking. Not the best Red Roof we've stayed in but better than other places.

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Helpful?
Thank Victor R
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you for your time in posting your review about your stay in El Paso. We appreciate your comments about decent place, pet friendly, and better than other places. We do have some issues to address; your bring those to our attention will help in our efforts to improve.

Reviewed 24 June 2016 via mobile

I made reservations at red roof inn for a week, when we arrived we checked in and of course went up to our room. However I didn't notice that the rooms had wooden floors and not carpet. The front desk was pretty friendly. The hotel is really nice on the outside and the lobby but going towards the rooms is...

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Helpful?
Thank Brenda L
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you for your review about the week you spent with us in El Paso. We were pleased to know that you found our Hotel really nice on the outside and the lobby, as well as the pretty friendly Front Desk. We hope you will continue to select Red Roof Inn for your lodging needs.

Philadelphia, PA
Reviewed 24 June 2016 via mobile

It's a decent place to sleep. Front desk staff was bland and not too welcoming. I have stayed here in the past and it seemed better then--warmer and more welcoming in 2003--but this last recent visit was like staying at an older motel. It had that cold and lonely motel vibe. The price is good for what you get. It's...

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Helpful?
Thank OrangeKipepeo
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you for your time is posting your review about your stay with us in El Paso recently. We are glad that you found our price is good. We are working on many improvement at our location and hope that you will continue to use Red Roof Inn for you Hotel needs.

Reviewed 6 June 2016 via mobile

Passing through to San Antonio easy to find and decent enough accommodations. Friendly staff and plenty of places to eat close by. A few minor things wrong with facilities I. E. Ice machine broken, phone cord in room broken but minor fixes. Would stay here again if needed.

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Helpful?
Thank raluevano
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you for your time in posting your review about your stay with us in El Paso. We are glad you found our staff friendly and our location convenient. We apologize for the inconveniences you mentioned. Because of guest mentioning these issue it gives us to make the necessary arrangements to correct them. Hope to see you again.

Van Horn, Texas
Reviewed 4 June 2016

The hotel is perfectly placed directly off of the interstate, but far enough back that you don't have to hear the highway traffic. I was super impressed by all three of the front desk agents I came into contact with. I wish I had asked for their names.They were all gentleman, kind and courteous and even helped to find a...

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Helpful?
Thank KariTowers
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you for your time in sharing your review about your stay with us in El Paso. Many guest comment on our great location with the easy assess to I-10 and our view of the entire city. We greatly appreciate your comments about our staff and we are glad they were able to make your feel comfortable and meet your...

El Paso, Texas
Reviewed 29 May 2016 via mobile

Nice clean rooms, spacious, positive vibes, welcoming and very clean. Front desk service from Andy was amazing and very friendly. No complaints what so ever so far. We plan to come to the red roof inn on all of our trips. Love the atmosphere and the people.

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Helpful?
Thank Kassywassy55
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you for your wonderful review about our Hotel. We appreciate your comments about our nice clean spacious very clean rooms. Andy was pleased to know he impressed you with his friendly manner. We are all glad to know you have chosen Red Roof Inn as your preferred brand.

Henderson, Nevada
Reviewed 4 May 2016

My wife and I were traveling on to Fredericksburg, Texas and needed a place to stay for just one night. We have tried other Red Roof Inns and were satisfied with or previous experience. This particular location needs to have the "Undercover Boss" pay them a visit, as we did not feel that it met the standard for the chain....

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Helpful?
Thank stephenwW886XJ
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you for taking the time to tell us about your experience at the El Paso-East Red Roof. I am sorry that your experience did not meet your expectations; Please accept my sincerest apologies. At Red Roof, we strive to provide every customer with superior service; therefore you feedback is very important to us. I want you to know that...

Mesa, Arizona, United States
Reviewed 17 April 2016

All these great reviews had to be written by crackheads. The place is a disaster...let me recount the ways. Next door is a strip club playing super loud music. The bath tub looked like someone washed their pet elephant in it. No way I'd take a shower in it. I'd rather let the elephant hose me off. The front door...

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Helpful?
1Thank Dann L
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you for taking your time to tell us about your experience in El Paso. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies. We strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to that we taking appropriate measures to address the...

Reviewed 6 April 2016 via mobile

Other than a clogged bath tub and useless remote control, I'd have to say that the staff was awesome and my stay was pleasant. I was able to check in and check out promptly. Location was great. Easy access to the freeway made it easy to get in and get out.

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Helpful?
Thank Elim H
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you for your time in posting your review about your stay with us in El Paso. We appreciate your comments about our awesome staff and the fact that you had a pleasant stay. We know time is important and checking in and out timely is a great start. I apologize for the issues you had in your room, but...

Tempe, Arizona
Reviewed 9 March 2016

I work for a big company and do a lot of traveling.Every week I come on Tuesday's and stay at this Red Roof for our Company stay and every week Gilbert always has room key waiting for us at the front desk so all I have to do is sign. He knows what area we like and tries hard to...

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Helpful?
Thank baltazar r
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you so much for your wonderful review about your stays with us. Repeat guest are so important to us. We appreciate your comments about Gilbert always being ready to serve you and our rooms always clean. We appreciate the opportutiy to continue to meet your needs every week.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
The 100% smoke-free Red Roof El Paso East has newly renovated rooms and is located in East El Paso adjacent to I-10. Our guests will have easy access to many shopping malls, the Tinsel Town movie complex, and a large variety of restaurants, all within a half mile. Other nearby attractions includes Star Western Wear, University of Phoenix, Lowe's, Home Depot, Bank of America, Chase, and Wells Fargo. El Paso International Airport is a short drive and you can reach Fort Bliss and the Socorro Sports Complex just off of Loop 375. The Zaragoza International Bridge, for entry into Juarez, Mexico and the Avenue of Americas International Business Park is just minutes away. Three large medical centers are conveniently located to our Inn-- Del Sol, Physicians, and Sierra Providence. When you check into Red Roof Inn El Paso East, check out the fantastic new amenities in our NextGen (R) design rooms! The rooms at this 100 percent Smoke Free inn feature new, comfy Rest Suite beds by Serta, plush high-end bedding, new modern design flooring, comfortable new seating a large, flat-screen TV and free WiFi. Experience our complimentary coffeehouse-style coffee and tea in the lobby. This hotel also offers a conference room, microwave & refrigerator (for a nominal fee), an elevator, interior and exterior corridors and "On Command Video" with a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. ... more   less 

Additional Information about Red Roof Inn El Paso East

Address: 11400 Chito Samaniego Dr, El Paso, TX 79936
Region: United States > Texas > El Paso
Price Range: RM244 - RM310 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn El Paso East 2*
Number of rooms: 122
Reservation Options:
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Also Known As:
Red Roof Inn - El Paso East Hotel El Paso
El Paso Red Roof Inn
Hotel Style:
#3 Best Value Hotel in El Paso
#10 Business Hotel in El Paso
#12 Family Hotel in El Paso
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn El Paso East staff and other travellers.
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4 months ago
11 months ago
Chicago, Illinois

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Questions? Get answers from Red Roof Inn El Paso East staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Standard King was excellent!”
 of 5 bubbles deogratiasopade, 14 Nov 2016 | Read review
“Ask for Top Floor :) It has the best view”
 of 5 bubbles KariTowers, 4 Jun 2016 | Read review
“Go somewhere else.”
 of 5 bubbles 709dannl, 16 Apr 2016 | Read review
“All rooms are nonsmoking so if you smoke request a first floor and smoke outside please.”
 of 5 bubbles baltazarr802, 8 Mar 2016 | Read review
“Choose to stay inside the actual hotel if you can. Staying on the street level in the motel is not the best in a town like El Paso.”
 of 5 bubbles sophiebJ7371TU, 22 Feb 2016 | Read review
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