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Red Roof Inn El Paso West

159 reviews
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Traveller (23)
Room & Suite (28)
Pool & Beach (2)
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Overview
  • Excellent40%
  • Very good19%
  • Average13%
  • Poor10%
  • Terrible18%
Travellers talk about
“ivan juarez”(16 reviews)
“musty odor”(2 reviews)
“weekly rate”(2 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
Multilingual Staff
2.0 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (159)Write a Review
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All reviewsivan juarezmusty odorweekly rateel paso westflat screen tvoutstanding customer servicemexican restaurantdesk clerkwithin walking distancenight's sleepwould stay here againwalmartredroofcorridorfreewayconvenienceinternet
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1 - 5 of 145 reviews
Reviewed 30 November 2017

The only things good about this Red Roof was the water in the shower and the flat screen tv. Night stand never moved to vacuum behind it, light was burned out (or maybe no bulb) over table, carpet in room needed to be vacuumed, water...More

Thank Doris O
Reviewed 8 November 2017

We stay at this hotel often on our trips from central Texas to California. It's usually nice enough to put your head down for the night and it's convenient off the freeway with restaurants and WalMart very close. Our last trip on Sept. 25, 2017...More

Thank hulagal98
Response from Ernie P, Manager at Red Roof Inn El Paso WestResponded 14 November 2017

Thank you for submitting a response concerning your recent trips to the Inn, the information was carefully reviewed and corrective actions taken by the staff. We appreciate our return customers and look forward to serving them during their visits to the property. Thanks again for...More

Reviewed 18 October 2017 via mobile

You get what you pay for. Not bad at all however, the staff is pretty rude except the night auditor named Mary. Housekeeping gossips and a lil on the shady side. Other than that it's not to bad.one of the cheapest in the areaMore

Thank Mahaley G
Response from Ernie P, Manager at Red Roof Inn El Paso WestResponded 31 October 2017

We received your comments. Our staff, when presented with difficult customer challenges on occasion, are trained in effectively responding to any operational lodging issues. The guestroom choices offer good value to the public and the friendly housekeeping staff provides good service while maintaining the room...More

Reviewed 15 September 2017 via mobile

Much of our stay was pretty good. Location was good, check-in was great, king room was pretty clean and had a nice TV, refrigerator and microwave. Disappointed that the outdoor pool was out of service, and what is with the room keys? Or I should...More

Thank Terry S
Response from Ernie P, Manager at Red Roof Inn El Paso WestResponded 31 October 2017

Thank you for taking the time and submitting a review concerning your recent visit. Our location is popular with many travelers and offers a variety of nearby restaurant, shopping, and theatre choices. We look forward to serving you again the next time your travels include...More

Reviewed 12 September 2017 via mobile

Do not stay at this hotel! The staff was nasty. The room was disgusting! There were dead bugs on the bathroom floor, hair in the tub, corrosion around the sink, stains in the sheets and floor, walls were covered in only God knows what! It...More

Thank Bethany D
Response from Ernie P, Manager at Red Roof Inn El Paso WestResponded 13 September 2017

Thanks for the response concerning your visit, we are following up on the comments you listed with the housekeeping department. We provide room changes upon request if there are any issues reported after registration and take prompt action in addressing each item. If you require...More

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About
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Multilingual Staff
Meeting Rooms
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Outdoor pool
Details
Price range
US$51 - US$61 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$51 - US$61 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (23)
Room & Suite (28)
Pool & Beach (2)
Questions & Answers
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Room Tips
"Don't stay here"
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"choose the third floor -- housekeeping is better on that floor."
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"The third floor seems to be a good option if you prefer a quieter atmosphere."
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"The hotel has two wings, at 90 degrees from the central core. My room faced south, overlooking the parking..."
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