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Residence Inn El Paso

149 reviews
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Traveller (46)
Room & Suite (23)
Dining (5)
Overview
  • Excellent44%
  • Very good31%
  • Average15%
  • Poor4%
  • Terrible6%
Travellers talk about
“front desk”(41 reviews)
“museum district”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3.0 Star Hotel
All hotel details
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Reviews (149)Write a Review
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46
22
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LanguageEnglish
62
46
22
6
9
Show reviews that mention
All reviewstwo bedroom suitefront deskmuseum districtbasketball courtreal breakfastwarm breakfastlocation is idealus feel at homefresh towelssales managerlong stayscenic drivetaco cabanaevery morningnice clean roomsfrontage roadoutstanding staff
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1 - 5 of 145 reviews
Reviewed 27 October 2017

This is a Residence Inn, but it is showing its age. I would have given 3.5 stars if it was available. Another downside is that they do not have a shuttle service to the airport although it is about 10 minutes from it. Nothing to...More

Thank Sahit_the_savvy
Reviewed 25 October 2017

This hotel is fabulous. We've stayed here in the past & loved it. NORMA at the front desk is SO nice & SO accommodating. Also the night front desk girl Isabel was very kind & helpful. Check-in was a breeze and our 2br suite was...More

Thank geronimo248
Reviewed 27 September 2017

Logging onto the Internet it allowed my room info to be input for the Premium Connection, but logged me out repeatedly after only two minutes each time. After 15 minutes on tech support call, they finally cleared the access port and the connection was marginal...More

Thank tomp465
Response from Dereck R, General Manager at Residence Inn El PasoResponded 29 September 2017

Dear Tomp465, Thank you for taking the time to review our hotel. I have read your comments and offer my sincerest apologies for the inconveniences you encountered. I will be contacting our WiFi provider to ensure the issues you encountered are corrected for our future...More

Reviewed 8 September 2017 via mobile

I recently rented a two bedroom suite with a living room and pull out couch. The staff was good, morning breakfast great, and location was perfect. I normally don't complain but this time I brought many family and friends for a big event in Texas....More

Thank nja625
Management response:Responded 9 September 2017

Dear nja625, I want to apologize that our property didn't meet your expectations during your most recent stay with us. We take pride in delivering the best experience possible to all our guests, and it seems we have fallen short of that. I do want...More

Reviewed 29 July 2017

Very roomy hotel, extended stay location. Breakfast is good, rooms are packed with everything for one night or if you stay a month! Pool, basketball court for the kids and Mexican food, bank and Walgreens within walking distance! THE BED IS TO DIE FOR! Best...More

Thank Bonnie G
Response from Heidi P, General Manager at Residence Inn El PasoResponded 17 August 2017

Dear Bonnie G: Thank you for your feedback. We are happy to see you enjoyed your stay, especially the bed, after all that is what a hotel should have, a comfortable bed. We are looking forward serving you again soon In the meanwhile wishing you...More

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Traveller (46)
Room & Suite (23)
Dining (5)
Pool & Beach (1)
Hotel & Grounds (33)
Bathroom (7)
Business Centre & Event Rooms (2)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Breakfast included
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Hot Tub
Heated pool
Tennis Court
Indoor pool
Details
Price range
US$127 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$127 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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