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Hilton Garden Inn El Paso/University

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Hilton Garden Inn El Paso\/University
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558 Reviews from our TripAdvisor Community

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Showing 543: English reviews
Reviewed 6 days ago NEW

Good service,clean hotel, nice scenic views, fast check in, friendly staff, would stay here again. Not much of a breakfast offered and it should also be included. Overall enjoyed the stay. I would recommend this hotel to a friend

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 656amberu
HOTEL’S FAVOURITE REVIEW
Reviewed 16 September 2016

Hotel is beautiful, and very close to the UTEP campus. The lobby is very well decorated and welcoming. The rooms were very clean upon arrival. Easy to park and lots of common areas to relax in. Breakfast area is standard to a HGI.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Samantha M
About Hotel's Favourite Review
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Samantha - Thank you for taking time to review our hotel. It is always rewarding to see we have met our guest's expectations. Come back and see us again soon. Sincerely Michelle Kaip General Manager

Las Cruces, New Mexico
Reviewed 1 week ago via mobile

Room was good staff helpful always amazing to me that they give you a bottle of water and act like you should act act like a kid on Christmas morning. All good no free breakfast but several eateries in the area.

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Helpful?
Thank leemI813FI
Fort Worth, Texas
Reviewed 1 week ago via mobile

Got to my room late one evening from a work event. Turned on the TV in LOW volume and before I had finished taking my shoes off, the phone rang. The front desk asked me in a demanding tone to lower my volume like if I was having a party or something. I had to explain what I just wrote...

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Helpful?
Thank Octavio C
MichelleKaip, General Manager at Hilton Garden Inn El Paso/University, responded to this review

Dear Guest - Please accept my apologies for the unfortunate situation you encountered. I will address this with my staff and assure you it is not how we want guest to feel at our hotel. I hope you might reconsider staying with us in the future. Best Regards Michelle Kaip General Manager

Albuquerque, New Mexico
Reviewed 2 weeks ago

This is a strong link in the Hilton chain! Proximity to UTEP, walking distance to good restaurants, UTEP Library, free airport shuttle and complimentary shuttle to downtown make this a better-than-Uber-good choice.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Martin S
Pinetop-Lakeside, Arizona
Reviewed 2 weeks ago

Close to the University with restaurants and a few small stores for things you might have forgotten within walking distance. Near a trolley stop for viewing the town. Very easy to get to from the interstate.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 509tammieg
Sugar Land, Texas
Reviewed 2 weeks ago

Must try the freshly baked cookies at the front entrance ,they are gone fast. Maintainence guys very efficient,come as soon as you call them.All the staff members always greet you when they meet you Will recommend this hotel for your stay in El Paso

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank nooranissa
Linden, New Jersey
Reviewed 3 weeks ago via mobile

I have stayed here at least 4 years in a row for work. Staff is always nice, helpful and goes above and beyond. Rooms are clean and comfortable. Food is good. If you are going to El Paso you should consider this hotel

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Helpful?
Thank johnkV1226DU
Reviewed 4 weeks ago

We loved how comfortable and pleasant this hotel stay was, and we were helped by the staff to locate restaurants within walking and short driving distances that had vegan options. The neighborhood was nice, and removed from the interstate.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 453cynthiat
Alamogordo, United States
Reviewed 4 weeks ago

The El Paso Hilton/University is conveniently located near El Paso's restaurant scene and downtown is a few minutes away via Mesa Ave. In the near future the new trolley system will pass steps away from the front door. Looking forward to staying here again to check out the outdoor pool (we came in December).

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank James P T

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Located on the campus of the University of Texas at El Paso and across the street from two major medical centers. The hotel is within a 5 block radius of over 50 restaurants, bars and stores. Just one and half miles from the El Paso Convention Center/Downtown. ... more   less 

Additional Information about Hilton Garden Inn El Paso/University

Address: 111 West University Avenue, El Paso, TX 79902
Region: United States > Texas > El Paso
Price Range: RM432 - RM1,006 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn El Paso/University 3*
Number of rooms: 200
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Orbitz, TripOnline SA, Priceline, Travelocity, Hotwire and Hotels.com so you can book your Hilton Garden Inn El Paso/University reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn El Paso Hotel El Paso
Hilton El Paso
El Paso Hilton Garden Inn
Hotel Style:
#4 Business Hotel in El Paso
#4 Family Hotel in El Paso
#5 Romantic Hotel in El Paso
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn El Paso/University staff and other travellers.
3 questions
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Questions? Get answers from Hilton Garden Inn El Paso/University staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid the lift area and take a high floor to lessen the A/con noise”
 of 5 bubbles WinstonPortsmouth, 6 Dec 2016 | Read review
“stay away from elevators”
 of 5 bubbles ChooChoo34, 17 Nov 2016 | Read review
“Avoid 10 - 19 rooms which are near the elevator and loud ice machine.”
 of 5 bubbles sascanlan, 24 Aug 2016 | Read review
“Bring photo ID with an address - passport wasn't enough in El Paso.”
 of 5 bubbles Dee6280, 21 Aug 2016 | Read review
“Third floor.”
 of 5 bubbles 598marisap, 25 Jul 2016 | Read review
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