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Holiday Inn Express Hotel & Suites I-10 East

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Holiday Inn Express Hotel & Suites  I-10 East
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83 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites I-10 East
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Showing 79: English reviews
Austin, Texas
Reviewed 16 May 2014 via mobile

And I've stayed at a lot of HIEs, all across the state. But this property tarnishes a great brand. At every single HIE I've stayed at, I've had a refrigerator and microwave in my room. I thought it was standard. But when I checked in, I noticed my room didn't have either. I was upset because I'm a vegan and...

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Helpful?
3Thank Meredith R
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Meredith R, I am very sorry you feel this way and am sorry we could not make your stay to your standards. It was and unfortunate situation where the room type you booked does not have a fridge in it and we were indeed sold out all week and could not move you rooms. I do apologize as wish there...

Reviewed 3 April 2014

From checkin to check out everything was great. The night shift guy was very polite and was efficient with helping us with keys and a prompt check in. Pool area was clean, vending machines are on all floors, and the room was very comfortable. No problems with internet connection either. Thanks!

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Helpful?
2Thank Elseinutah
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Elseinutah, Thank you for the compliment about the gentleman who checked you in. He is indeed a great representative of how we do business here. We are glad to have had you as our guest and look for to serving you in the future. Thank you and be safe.

Phoenix, Arizona
Reviewed 5 February 2014

Comfortable and clean. Great pillows and shower. The only problem was the wifi. Could not connect. Ipad would not even detect a signal. When we mentioned it to the front desk in the morning, they advised that they had numerous complaints and comped us 5000 points! Would return in a heartbeat.

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Helpful?
1Thank Dbax
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Dbax, We appreciate you giving us the chance to make or wrong right. Our Wifi is stronger than ever now and hope you get a chance to try it out. Thank you and be safe.

Rio Rancho
Reviewed 30 January 2014

Location is convenient to I-10 at 11825 Gateway Blvd West, this is a great hotel. Friendly staff, immaculate and large rooms. We had the King Executive Suite. They had an electric plug console on the desk for convenience. The internet connection was easy to use and fast. Breakfast was great, a huge selection and it was all good. I love...

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Helpful?
1Thank Paul J
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Paul J, Thank you for your kind and thorough review of our hotel.. We really appreciate hearing an outsiders view of our hotel.. We pride ourselves on service and cleanliness and hope to accommodate you in the future. Thanks and be safe.

Lucerne, Switzerland
Reviewed 26 January 2014

The hotel is not bad - stayed already a few times there. Comfortable bed, clean and easy Internet access in the Lobby. I had a room in the far end in the 4th floor. The wLan did not work there. It seemed to me I had the centralised bathroom ventilator close to my room. It was extremely noisy. A bit...

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Helpful?
Thank Nufi2010
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Dear Nufi2010, Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in the...

Goodyear, Arizona
Reviewed 16 January 2014

My husband and I stayed there on a family. The room was decent and the bed very good. I have to say that is where the good things ended. The bathroom lights flickered, bussed and went off a couple of times, the sink did not drain properly and the shower head spewed everywhere but where it shoud. There was no...

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Helpful?
2Thank Carolyn W
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Sorry about the issue. It was an HBO channel and we understand your concern. I called you and e mailed you to apologize about the situation. We must have missed each other.

Fabens, Texas
Reviewed 7 January 2014

Hotel room was decent but could have used a deep clean. Bathroom had a lot of hair built up in cracks and crevices. Biggest complaint...Their "Indoor Heated Pool" was FREEZING!!! I don't mean 'Whew, that's chilly'...I mean my lips turned blue within 5 minutes! When I mentioned it to the desk, he replied with, "Yeah, we've heard that before." Not...

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1Thank Christy007
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Thank you for taking time to review. I apologize about the pool. We are working on the temp and hope your next stay is much better.

Colorado Springs, Colorado
Reviewed 14 November 2013

Internet was fast. Breakfast is ok no complaints. I do not eat the hot breakfast just oatmeal and bread because no matter what hotel they all are bad for hot food. In a great location for food. I stayed 2 nights. I came in after cleaning and found they had only picked up a piece of food I dropped on...

Review collected in partnership with La Quinta
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Helpful?
1Thank Justin H
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Justin H., We are so happy you enjoyed our hotel and apologize about the floor.

Austin, Texas
Reviewed 10 November 2013

I stay here a lot for work. Great location on the east side, near lots of restaurants and shopping. There is a theatre nearby too. Hotel is clean and kept up well, and the staff is GREAT. They are all very helpful and attentive. The staff are really friendly and call me by name since I visit so often. They...

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Helpful?
1Thank Betsy H
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

Thank you for the kind words. We are glad you chose our hotel for many years.

San Antonio, Texas
Reviewed 21 October 2013 via mobile

If you need to be in eastern El Paso, this is a great stay for the price. We had the executive room which was big and the bed was super comfortable. Only complaint was the shower. The pressure was weak and "max hot" was still a bit cold. The staff are very friendly there and the free breakfast was nice.

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Helpful?
Thank CREN1992
Holiday Inn Exp... E, General Manager at Holiday Inn Express Hotel & Suites I-10 East, responded to this review

CREN1992, Thank you for your feedback. We do like hearing the good and also the constructive. We are happy with the fact you loved the space and comfort of the room. However I do apologize about the weak pressure. We will be looking into this. Thank you for your time and be safe!!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
Whether you are traveling to El Paso for business or taking a much-deserved vacation, you demand more than just the amenities of home. You deserve tranquil and comfortable rooms, a professional, yet luxurious atmosphere, unsurpassed service, and elegant accommodations. No matter what brings you to the Holiday Inn Express Hotel & Suites El Paso I-10 East, your room is your personal retreat. Luxuriously decorated guest rooms and suites with a 42 plasma TV, pillow top beds and granite vanity will have you relaxed in no time. At the Holiday Inn Express Hotel & Suites El Paso I-10 East your lodging, service and convenience needs are met, and exceeded, without exception. Traveling on business? The Holiday Inn Express Hotel & Suites El Paso I-10 East is the ideal destination. Imagine having all the space and tools you need for business, high-speed Internet, a specialized work area in your room and plenty of electrical outlets. A business center dedicated to our business travelers is also available.Traveling for pleasure? Enjoy Border Shopping at its finest - We are just minutes away from the Zaragoza Port of Entry into Juarez, Mexico as well as easy freeway access to El Paso s newest shopping district, The Outlet Shoppes.The best of El Paso is awaiting you at the Holiday Inn Express Hotel & Suites El Paso I-10 East! Welcome home. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites I-10 East

Address: 11825 Gateway Blvd W, El Paso, TX 79936-7409
Region: United States > Texas > El Paso
Price Range: RM479 - RM882 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites I-10 East 2.5*
Number of rooms: 90
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Also Known As:
Holiday Inn Express Hotel And Suites i-10 East
Holiday Inn El Paso
El Paso Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites I-10 East staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites I-10 East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the lower floor on the back side are the quietest.”
 of 5 bubbles cindygrosch, 26 Jan 2017 | Read review
“Check the beds when you get there.”
 of 5 bubbles christopherbD1813SN, 17 Jul 2016 | Read review
“Higher up but I would presume all the rooms would be good could not here noises”
 of 5 bubbles Smokedogaz, 23 May 2016 | Read review
“Ask for a westerly facing view.”
 of 5 bubbles Architype84, 3 Sep 2015 | Read review
“If you qualify, the government room rate is less.”
 of 5 bubbles chalkdust2009, 7 Jun 2015 | Read review
5 of 5