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Embassy Suites by Hilton El Paso

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Embassy Suites by Hilton El Paso
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247 Reviews from our TripAdvisor Community

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Showing 235: English reviews
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Round Rock, Texas
Reviewed 2 days ago NEW

The staff along with the Management team were friendly yet professional and identified me by name each day which is impressive noting how full the Hitel was. I can't wait for my next visit to El Paso's Embassy Suites hotel... by the way, I loved the view!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 389cynthiae
Port Huron, MI USA
HOTEL’S FAVOURITE REVIEW
Reviewed 9 January 2017 via mobile

I stayed at this hotel about 9 years ago, before the remodel. It was nice then, but now it's even better! The rooms are large and well insulated for noise- a nice consideration when you are traveling with two kids under 2! Free snacks and alcoholic drinks from 5:30-7:30 each nice is a plus, nice way to relax without having...

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Helpful?
Thank Jonathan L
About Hotel's Favourite Review
ELPGW, General Manager at Embassy Suites by Hilton El Paso, responded to this review

Dear Jonathan L: Thank you for taking the time to write a review on TripAdvisor for the Embassy Suites El Paso. It is wonderful to read your review and we appreciate the outstanding rating for all areas of the hotel. Additionally, I appreciate your mention of Vincent and the Embassy Suites team! Your comments will be shared with the all...

Reviewed 2 days ago NEW

While the facilities are amazing, the breakfast, room service, and evening receptions are incredible, the staff is the best part of the experience. They are are so kind and accommodating! This particular Embassy Suites takes such good care of my staff and myself, we're excited to return every time we come back to El Paso on business.

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Thank Aisha Q
Alpine
Reviewed 3 days ago NEW

As expected at a Hilton property. Great hotel staying there for years even before renovation. Hilton quality beds and bedding very comfortable...service and personnel professional and personable. Evening cocktails and snacks above expectation. Again beds pillows make for a great night sleep.

Review collected in partnership with Embassy Suites Hotels
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Thank VC71179
Reviewed 4 days ago NEW

My family always books with Embassy whenever we travel, and this specific location has provided us with the best customer service! The service exceeded my expectations, from breakfast to happy hour. Embassy always provides it's customers with complimentary breakfast. I recommend trying the delicious omelets made by Oscar! The staff members are very helpful and friendly. Veronica was so nice...

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Thank Elyse J
Lawndale
Reviewed 5 days ago NEW

We were only stopping for the night in El Paso before heading towards Luling TX for a wedding. We arrived in time to get a drink and some appetizers which was nice after driving all the way from L.A. My daughter had fun at the pool for a while with some friendly kids. We got up early the next morning,...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Shirlene B
ELPGW, General Manager at Embassy Suites by Hilton El Paso, responded to this review

Dear Shrilene B: Thank you for taking the time to write a review on TripAdviser for the Embassy Suites Hotel El Paso. I am delighted that you enjoyed your quick stay with us. Additionally, I am glad that you liked complimentary social hour after check in and the complimentary breakfast in the morning. I hope your travels bring you back...

Midland
Reviewed 6 days ago NEW

I have never been treated with such disrespect my hotel staff as I was in this hotel. At breakfast, you were not even clean plates, food (except omelettes), and, incredibly there weren't any utensils to eat the omelette with!

Review collected in partnership with Embassy Suites Hotels
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Thank Chriswallace311
ELPGW, General Manager at Embassy Suites by Hilton El Paso, responded to this review

Dear Chriswallace311: Thank you for taking the time to provide feedback for your stay at the Embassy Suites. I am sorry that our level of service did not meet your expectations. The complimentary buffet is very popular and the plate and utensils are replenished as quickly as possible. If there was a delay, I apologize. We do appreciate your business...

Carlsbad, New Mexico
Reviewed 1 week ago NEW

Very nice, modern hotel. Took star away for slow managers reception. Only had one bartender working and line was usually long. Pool was very crowded but it was nothing that staff could do about it. Definitely place to stay when in El Paso again.

Review collected in partnership with Embassy Suites Hotels
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Thank Posse07
ELPGW, General Manager at Embassy Suites by Hilton El Paso, responded to this review

Dear Posse07: Thank you for your review of the Embassy Suites El Paso. I am glad that liked the modern decor. We completed a renovation in 2016 and it is nice to hear the great feedback. I am glad that you enjoyed the amenities. However, I am sorry that the line was long for the complimentary reception. Please know, we...

Reviewed 1 week ago via mobile

Our family travels a lot worldwide, and this Embassy Suites in El Paso, Texas was by far the worst hotel we've ever stayed at. When we walked into the hotel, we were immediately met with an intense smell of bleach -- so much so that our our eyes started watering and our throats got scratchy. We probably should've turned and...

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1Thank Emily B
ELPGW, General Manager at Embassy Suites by Hilton El Paso, responded to this review

Dear Emily B: Dear Emily B: Thank you for taking the time to post a review on TripAdvisor. I appreciate your feedback and I will address the issues outlined in your review, with each department. We strive to provide outstanding service and accommodations. I do apologize for falling short of your expectations. Please, know we appreciate your business and hope...

Albuquerque, New Mexico
Reviewed 1 week ago

This Embassy Suites' is among the best hotels I've ever stayed in the price ranges offered. Great location for accessibility to business meeting locations and group dining during business travel. A "don't miss" location!

Review collected in partnership with Embassy Suites Hotels
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Thank bombbuster
ELPGW, General Manager at Embassy Suites by Hilton El Paso, responded to this review

Dear bombbuster: Thank you for the great review that you posted on TripAdvisor for the Embassy Suites El Paso. I am glad that you enjoyed your stay and I appreciate the outstanding marks for the entire hotel. Additionally, I am happy that enjoyed the amenities and restaurant. We appreciate your business and look forward to seeing you in the future....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located in the heart of the El Paso Business District, the El Paso Suites Hotel features a prime location and great amenities for corporate and leisure travelers alike. Our location, adjacent to I-10, offers convenient access to the International Bridges to Juarez, downtown El Paso, Fort Bliss, and popular area businesses like Raytheon and Boeing. Leisure travelers enjoy our proximity to area shopping, museums, sporting, and golf. Feel right at home during your stay in one of our spacious two-room suites featuring a sleeper sofa, mini refrigerator, coffeemaker, and microwave. Additional onsite amenities include a fitness center, business center, and indoor pool. Guests enjoy complimentary high-speed Internet access. Hotel is under renovation until Feb 2016; some amenities are subject to closure from time to time. ... more   less 

Additional Information about Embassy Suites by Hilton El Paso

Address: 6100 Gateway Blvd E, El Paso, TX 79905-2004
Region: United States > Texas > El Paso
Price Range: RM527 - RM965 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton El Paso 3*
Number of rooms: 187
Reservation Options:
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Also Known As:
Embassy Suites El Paso Hotel El Paso
El Paso Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton El Paso staff and other travellers.
3 questions
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Hesperia, California
2 months ago
Albuquerque, New Mexico
4 months ago
Watertown, Wisconsin
over a year ago

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Questions? Get answers from Embassy Suites by Hilton El Paso staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are great.”
 of 5 bubbles 882aishaq, 26 Mar 2017 | Read review
“Select a room away from the freeway.”
 of 5 bubbles sheiksan, 22 Feb 2017 | Read review
“higher floors have a best view of towm.”
 of 5 bubbles soniae630, 13 Feb 2017 | Read review
“Do not stay near the I-10 side of the hotel, you can hear traffic sometimes at night.”
 of 5 bubbles P2771VAscotts, 17 Dec 2016 | Read review
“Ask for a room farthest from the highway! Rooms closer to the highway are very noisy!”
 of 5 bubbles travelgurl2014, 17 Nov 2016 | Read review
5 of 5