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Country Inn & Suites By Carlson, El Paso Sunland Park

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#16 of 82 Hotels in El Paso
Certificate of Excellence
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Country Inn & Suites By Carlson, El Paso Sunland Park
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455 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, El Paso Sunland Park
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Showing 427: English reviews
Reviewed 27 December 2015

This trip was for family and business. It was perfect location to go to almost every part of EL Paso. I was very close to the UTEP Sun Bowl and Don Haskins Center to watch UTEP athletics. I was also very close to the Sunland Park Mall & Outlet Malls. About 15 min away from the Airport and my room...

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Helpful?
1Thank Russell C
Lorenzo F, General Manager at Country Inn & Suites By Carlson, El Paso Sunland Park, responded to this review

Russell C, Thank you for taking the time to review the Country Inn and Suites on Trip Advisor. I am glad to see that we were able to make your weekend in El Paso an enjoyable one. I will make sure to share your comments with the staff and we look forward to seeing you on your next visit to...

hays ks
Reviewed 26 December 2015

Review collected in partnership with Country Inns & Suites By Carlson
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Thank francisr15
Lorenzo F, General Manager at Country Inn & Suites By Carlson, El Paso Sunland Park, responded to this review

San Antonio, Texas
Reviewed 26 December 2015

Relatively good reviews for this hotel led me to believe it might be a pleasurable stay. We showed up to a 20 minute wait to check in because the 3 in front of us were either assigned the wrong room or their room wasn't acutually cleaned prior to their check in; same thing happened to me. After getting a new...

Review collected in partnership with Country Inns & Suites By Carlson
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1Thank P6482ZQmichael
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, El Paso Sunland Park, responded to this review

We are very sorry to hear about your recent stay with us regarding the accommodations of your guest room. We also apologize that none of the ice machines were working at the time of your stay. We will make sure that both housekeeping and maintenance are aware if these issues so that we can ensure that everything is living up...

Albufeira, Portugal
Reviewed 20 December 2015

The hotel and staff were fantastic Stephanie,Edward and Adrian were really wonderful people their customer service skills were great they all knew how to treat guests the hotel rooms were clean and comfortable.Location was great overall a great experience

Review collected in partnership with Country Inns & Suites By Carlson
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1Thank 164kathleens
Beijing
Reviewed 19 December 2015 via mobile

I stayed two nights with my family, and in the morning, my wife woke up with bites all over her body. Immediately I found the cause. Bedbugs under the sheets. The hotel just say sorry! Can you believe it?????? Do not stay there ever! EPG

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3Thank Amigos-fromMexico
CarlsonRezidor, Online Team at Country Inn & Suites By Carlson, El Paso Sunland Park, responded to this review

Thank you for taking the time to write your review. The Country Inn & Suites, El Paso Sunland Park, TX and the Carlson Rezidor Hotel Group will work diligently to ensure any claim is fully investigated. We appreciate you bringing this matter to our attention.

NM
Reviewed 11 December 2015

Review collected in partnership with Country Inns & Suites By Carlson
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Thank nmrick
marfa, United States
Reviewed 11 December 2015

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Gloria A
United States
Reviewed 5 December 2015

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Lisa K
Durango, Colorado
Reviewed 3 December 2015 via mobile

We stayed for 3 nights at the end of October 2015. The room and all amenities in the hotel were really nice. The staff provided good service. The only thing we did not like was the fact that our neighbors finished with their room service food and left it outside to be picked up. The plates and trays stayed there...

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Thank Adrian S
Tucson, Arizona
Reviewed 1 December 2015

Very nice stay. Booked for 1 night on outgoing trip and liked it so much booked 1 night on return trip. Room nice, staff friendly and helpful. Wonderful hot breakfast. Had a billing issue and manager handled it quickly and professionally.

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Thank Comsuper1

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Restaurant
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The only full-service hotel located in El Paso's west side. Minutes away from El Paso International Airport, Fort Bliss, The University of Texas at El Paso, and tons of shopping. Free breakfast is always included with your stay as well as 24-hour shuttle service. ... more   less 

Additional Information about Country Inn & Suites By Carlson, El Paso Sunland Park

Address: 900 Sunland Park Drive, El Paso, TX 79922 (Formerly Holiday Inn El Paso-Sunland Pk Dr & I-10 W)
Region: United States > Texas > El Paso
Price Range: RM397 - RM459 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites By Carlson, El Paso Sunland Park 3*
Number of rooms: 175
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com and Travelocity so you can book your Country Inn & Suites By Carlson, El Paso Sunland Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn El Paso-Sunland And i-10 w.
Holiday Inn El Paso-Sunland & i-10 w. Hotel El Paso
El Paso Holiday Inn
Hotel Style:
#8 Family Hotel in El Paso
#8 Business Hotel in El Paso
#10 Romantic Hotel in El Paso
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, El Paso Sunland Park staff and other travellers.
7 questions
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Questions? Get answers from Country Inn & Suites By Carlson, El Paso Sunland Park staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure to get a room where you can see the boarder! Nice! :D”
 of 5 bubbles KimkellyMedley, 15 Jan 2017 | Read review
“Stay away from metal gate entrances, those room hear the gates slam shut all day and night.”
  • Spa, kitchen, living room area
 of 5 bubbles CavemanHHH, 18 Sep 2016 | Read review
“Wifi is undetectable and there is No High Speed Internet--contrary to what the website states.”
 of 5 bubbles Vic_Chicago1, 5 Sep 2016 | Read review
“I would think any room would be good, it is a villa style and you feel as though you are at home.”
 of 5 bubbles The1Heath, 2 Jul 2016 | Read review
“Try to get a room on the opposite side of I-10. Not horrible if you are on the wrong side though.”
 of 5 bubbles pbic, 14 May 2016 | Read review
5 of 5