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BEST WESTERN PLUS El Paso Airport Hotel & Conference Center

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BEST WESTERN PLUS El Paso Airport Hotel & Conference Center
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301 Reviews from our TripAdvisor Community

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Showing 285: English reviews
Tombstone, Az
Reviewed yesterday NEW

There is a nightclub in this hotel that plays very loudly until 1 a.m. (this was a Tuesday we stayed there). Dirty linen under bed, not vacuumed, amenities missing, heater broken and awful toxic burning smell in hallway.

Review collected in partnership with Best Western
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Helpful?
Thank lizzieann53
Los Angeles, California
Reviewed 1 week ago

We requested a room with a king size bed with a pull out sofa bed and plenty of space for our two active little boys. The hotel staff was gracious enough to give us what we needed for our week stay. The boys had plenty of space to play around in. And not run into each other.

Review collected in partnership with Best Western
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Helpful?
Thank mcmrtnz29
Mauro P, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review

We are happy to hear that you had a great stay with us and we hope to see you back soon.

bay area, ca
Reviewed 1 week ago

The hotel was in a nice location, we were able to walk to Famous Dave's [ which we enjoyed ]. Not sure why this location is a PLUS. From the outside and the lobby, it looks like a PLUS, but when you get to the rooms, it feels like they took a regular Best Western chain and enclosed it. The...

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Helpful?
Thank chipnchair
Mauro P, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review

Our apologies about not giving you a big WOW in the guest room. I hope on your next visit you get to enjoy our restaurant (serves Pizza and salads), indoor/outdoor pool, and El Agave our lobby bar and our Teddy's our night club. Please let me know in advance and I will personal make sure you get a room that...

Delta, Canada
Reviewed 1 week ago

We were travelling from Vancouver BC to Houston TX. We reserved this hotel because it was pet friendly and close to the highway. This was the worst hotel room we had in our travels. The carpets were filthy ... the room had an awful smell. When I entered the bathroom, the ceiling was leaking and it smelled like a sewer....

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Helpful?
Thank Baboone
Mauro P, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review

We are sorry to hear that you did not enjoy your stay at our hotel. We do have a program to maintain our carpets. If possible you can provide us more information or the original room you stayed in so we can make sure to put that room on the top of our list. Hope you can give us another...

Harlingen
Reviewed 2 weeks ago

Place looked nice in lobby and from outside. Room was dirty, sheets were dirty. Carpet was dirty. Front desk staff was avergae friendly but they were joking around and playing on phones when approached

Review collected in partnership with Best Western
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Helpful?
Thank tkayjr14
Mauro P, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review

Thank you for you feedback. I did speak with the all employees and we have made change to make improvement going forward. Hope to see you back soon so you can experience these improvements Thank you, Alex Herrera General Manager

Moraga, United States
Reviewed 2 weeks ago

This is a very good hotel and is perfectly located off of I-10. It is near all the best restaurants and despite being near an Interstate was incredibly quiet. We had a nice room with a King Size bed with extra space in the room for a desk and lounge chair with ottoman. The room came with a fridge and...

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Helpful?
Thank John T
Mauro P, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review

Mr. John T, Thank you for your kind words and I hope to see you back soon. Next time you are here maybe you'll have time to go to lounge "Teddy's" or get to spend time at our indoor/outdoor pool. Sincerely, Alex Herrera

Reviewed 2 weeks ago via mobile

The first room was okay but the linen was disgusting as if the housekeeper didn't change it out! Gross green, black and white stains! It smelt funky and musky when you walk in. Took forever for the room to heat! In the hallways there was things all over the floor. Clearly nobody has been making sure things are cleaned through...

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Helpful?
Thank Victoria F
Mauro P, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review

Our apologies about experience at our Hotel. I have used your feedback and address with all parties involved. While I understand that more comfortable with having your kids in the room, We welcome everyone in restaurant, heated pool, game room, gym, and all public areas (Lobby with bar, and outdoor courtyard with grills) of the Hotel. The Hotel even has...

Buena Park, California
Reviewed 2 weeks ago via mobile

Upon our check in the lobby was freezing to see Marisol bundled up at the front desk. Heater broken I felt bad for her. We went to our room and the first room we had and it had not been cleaned properly gross green yellow stuff on pillows and bed skirt had white stains on it. Was asked if we...

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Helpful?
Thank chickybaron
Mauro P, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review

Greeting chickybarron I would like to apologies for not meeting your standards. I would have loved to try make thing right for you but we weren't given the chance. Please let me know when you find yourself in El Paso, I would love to try to make this right for you. Hope to see you back soon.

Seattle, Washington
Reviewed 2 weeks ago via mobile

Front desk was welcoming. Another review complained about the room size and any there about the cleanliness. Ask for this king size bed room. Nice and modern. Couch had some stains on it but what the heck. The pool looked nice. I would recommend if you are traveling on a road trip.

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Helpful?
Thank Hystericalhappiness
Mauro P, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review

Thank you for kind words and we hope to see you back soon

Los Angeles, California
Reviewed 2 weeks ago

After a long online research, we picked this hotel, after looking at the nice pictures. We were road traveling and wanted to rest and relax for one night, extremely disappointed with the size of the room and the linens in the bathroom.

Review collected in partnership with Best Western
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Helpful?
Thank Sylvia A
Mauro P, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review

Dear Sylvia Aguirre, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. We have change out the linens in the bathroom in this room, we do have a large suite with more space found on our second floor. Please let me know when you find yourself in El Paso and I'll get you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
With an ideal location and superior guest services, the brand new BEST WESTERN PLUS El Paso Airport Hotel & Conference Center is a prime choice for business and leisure travelers. The BEST WESTERN PLUS El Paso Airport Hotel & Conference Center offers everything you need for a pleasant stay from on-site dining to free Wi-Fi Internet access. When looking for El Paso hotels, location is important and we offer guests easy access to I-10 which will take you to many of the city's best attractions like the El Paso Zoo, Cielo Vista Mall, and Ft. Bliss. In addition, families enjoy their days swimming in our indoor/outdoor heated pool. Those traveling on business enjoy staying at the brand new BEST WESTERN PLUS El Paso Airport Hotel & Conference Center as we offer premium business services including six meeting rooms, on-site catering, and a well-equipped Business Center. Plus our hotel is close to the El Paso International Airport and Fort Bliss as well as major companies, schools and venues such as Raytheon, Western Refining, General Dynamics, Justin Boots, Texas Tech, El Paso Children's Hospital, El Paso Convention Center and the El Paso County Coliseum. During your stay guests are invited to enjoy all of the BEST WESTERN PLUS El Paso Airport Hotel & Conference Center amenities including the state-of-the-art fitness center and our beautiful courtyard. Dine at our delicious international restaurant Mirai Grill or dance the night away in one of the most popular venues for entertainment in El Paso, Teddy's. ... more   less 

Additional Information about BEST WESTERN PLUS El Paso Airport Hotel & Conference Center

Address: 6655 Gateway Blvd W, El Paso, TX 79925-3617 (Formerly Holiday Inn El Paso-Airport I-10)
Region: United States > Texas > El Paso
Price Range: RM393 - RM599 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS El Paso Airport Hotel & Conference Center 3.5*
Number of rooms: 132
Reservation Options:
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Also Known As:
Holiday Inn El Paso-Airport i-10 Hotel El Paso
El Paso Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS El Paso Airport Hotel & Conference Center staff and other travellers.
2 questions
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Questions? Get answers from BEST WESTERN PLUS El Paso Airport Hotel & Conference Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room facing the pool”
 of 5 bubbles johntL2851VL, 3 Jan 2017 | Read review
“The rooms with a balcony over looking the pool and courtyard are very nice.”
 of 5 bubbles 796toddk, 2 Nov 2016 | Read review
“Good handicap access and good H-Cap room. (first floor) Close parking.”
 of 5 bubbles thewelchman, 17 Aug 2016 | Read review
“Backside is quiet & wonderful”
 of 5 bubbles cam0lenk0, 28 Jun 2016 | Read review
“Get a room near the elevator, or on ground level.”
 of 5 bubbles s_mtex, 24 Jun 2016 | Read review
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